csr resume example with 15+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality [Type] work. Focused on customer satisfaction and team productivity.
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
[Job Title] proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.
Dedicated [Job Title] with more than [Number] years in retail and customer service. Possessing second-to-none commitment to customer service.
Retail Sales Associate versed in merchandising, display design and customer relations.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Experienced in assembling [Type] and [Type] products in fast-paced manufacturing settings. Great quality revenue and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean.
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
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Ferguson – Blacksburg, VA,
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Upheld privacy and security requirements for customer information.
- Organized client contracts, records, reports and agendas to strengthen traceability.
Whole Foods – Yonkers, NY,
- Rotated through series of [Number] different stations each [Timeframe] based on team needs.
- Loaded and unloaded [Type] materials and components weighing in excess of [Number] pounds using proper safety procedures to avoid injuries.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Cleaned and sanitized work areas between runs using [Type] and [Type] equipment.
- Quality checked [Type] components to determine conformance to specifications, disposing of any unacceptable parts.
- Trained new employees on [Type] and [Type] positions to support team efficiency.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Worked hard to learn all required tasks quickly and maximize performance.
- Assembled complex [Type] components using [Type] equipment after careful review of all project specifications and directions.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Picked up and moved boxes weighing [Number]+ pounds.
- Packaged [Type] products using [Tool] and double-checked package labels for accuracy to maintain customer satisfaction with orders.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Completed [Task] for [Type] product assembly lines efficiently and safely.
Dynamite – Wauwatosa, WI,
- Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe].
- Assisted upper management with reporting sales data, assessing employee performance and [Task].
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Compiled weekly monetary reports and records for store managers.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
Lg Electronics – Madison, WI,
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Answered customer requests with friendly, knowledgeable service and support.
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Resume Overview
School Attended
- Eunice High School
Job Titles Held:
- CSR
- Team Member
- Key Holder
- Customer Service Manager
Degrees
- High School Diploma
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