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csr resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills

    Sales
    Service Agreements
    Customer service
    Product promotions
    Client Service

    Assembly and Production
    Shipping and Receiving
    Cleaning
    Machine Operation
    Warehouse Operations
    Packaging
    Material packaging
    Manufacturing

    Typing 35 wpm
    Recordkeeping
    Strong research skills
    Public speaking expertise
    Editing and proofreading
    Finished product packaging
    Feed line processing
    Product Inspection
    Good Manufacturing Practices
    Meat production
    Packaging equipment operation
    Flexible & Adaptable
    Multitasking abilities
    Good listening skills
    Critical thinking
    Computer skills
    Analytical skills
    Data management
    Inbound and Outbound Calling
    Sales expertise
    Credit card processing
    Complaint resolution
    Technical Support
    Retail store support
    Money handling abilities
    Account management
    Creative problem solving
    Strategic sales knowledge
    Retail materials management
    Professional telephone demeanor
    Multi-line phone talent
    Service standard compliance
    Staff education and training
    Order Fulfillment
    Scissor Lifts
    Hand Tools
    Machinery operation
    Material loading and unloading
    Worksite safety
    Quality assurance
    Work order review
    Responsible

Work History
02/2019 to 11/2020
CSR New American Funding Santa Ana, CA,

Typed up to 35 wpm to provide verbatim transcripts.
Delivered transcription with precise use of grammar, spelling and punctuation.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Regularly exceeded daily sales and product add-on quotas.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered constant flow of customer calls with up to 100 calls in queue per minute.

01/2015 to 12/2018
Stocking Associate Macy's Alpharetta, GA,

Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Examined and inspected stock items for defects and reported damages to supervisor.
Prepared returned items for shipment by boxing and labeling each box.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Helped customers locate desired items and transfer oversized items to vehicles.
Maintained effective team member communication.

04/2012 to 01/2015
Cashier Virginia Hospital Center Arlington, VA,

Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared and submitted end-of-shift reports.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

12/2010 to 04/2012
Production Worker Stimson Lumber Company Plummer, ID,

Minimized waste and reduced volume of packaging materials used to prepare shipments.
Inspected and repaired equipment for livestock and crop management.
Worked flexible hours; night, weekend, and holiday shifts.
Worked with team members from multiple departments to maintain strict cleanliness standards.
Collected, sorted and disposed of garbage and recycling from production work areas.
Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Disassembled production lines fully to avoid any lingering materials, including breaking down equipment, removing parts and disconnecting piping.
Packaged finished products, including steak wraps, cubed steak, fajitas, stroganoff packages and ready to eat products, for storage and shipment.
Slaughtered animals in accordance with religious law and determined that carcasses met specified religious standards.
Removed trash and cardboard from production areas to maintain proper cleanliness and safe department operations.
Removed bones and cut meat into standard cuts in preparation for marketing.
Maintained energy and enthusiasm in fast-paced environment.
Exceeded goals through effective task prioritization and great work ethic.
Maintained product integrity and optimized workflow while following company good manufacturing practices.
Achieved demanding production schedules by using tools, processes and materials to process and package meat products.

Education
Expected in 05/2012 to to
High School Diploma:
William Spencer High - Columbus GA,
GPA:
Status -

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Resume Overview

School Attended

  • William Spencer High

Job Titles Held:

  • CSR
  • Stocking Associate
  • Cashier
  • Production Worker

Degrees

  • High School Diploma

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