Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Typed up to 35 wpm to provide verbatim transcripts.
Delivered transcription with precise use of grammar, spelling and punctuation.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Regularly exceeded daily sales and product add-on quotas.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered constant flow of customer calls with up to 100 calls in queue per minute.
Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Examined and inspected stock items for defects and reported damages to supervisor.
Prepared returned items for shipment by boxing and labeling each box.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Helped customers locate desired items and transfer oversized items to vehicles.
Maintained effective team member communication.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared and submitted end-of-shift reports.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Minimized waste and reduced volume of packaging materials used to prepare shipments.
Inspected and repaired equipment for livestock and crop management.
Worked flexible hours; night, weekend, and holiday shifts.
Worked with team members from multiple departments to maintain strict cleanliness standards.
Collected, sorted and disposed of garbage and recycling from production work areas.
Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Disassembled production lines fully to avoid any lingering materials, including breaking down equipment, removing parts and disconnecting piping.
Packaged finished products, including steak wraps, cubed steak, fajitas, stroganoff packages and ready to eat products, for storage and shipment.
Slaughtered animals in accordance with religious law and determined that carcasses met specified religious standards.
Removed trash and cardboard from production areas to maintain proper cleanliness and safe department operations.
Removed bones and cut meat into standard cuts in preparation for marketing.
Maintained energy and enthusiasm in fast-paced environment.
Exceeded goals through effective task prioritization and great work ethic.
Maintained product integrity and optimized workflow while following company good manufacturing practices.
Achieved demanding production schedules by using tools, processes and materials to process and package meat products.
Assembly and Production
Shipping and Receiving
Typing 35 wpm
Strong research skills
Public speaking expertise
Editing and proofreading
Finished product packaging
Feed line processing
Good Manufacturing Practices
Packaging equipment operation
Flexible & Adaptable
Good listening skills
Inbound and Outbound Calling
Credit card processing
Retail store support
Money handling abilities
Creative problem solving
Strategic sales knowledge
Retail materials management
Professional telephone demeanor
Multi-line phone talent
Service standard compliance
Staff education and training
Material loading and unloading
Work order review
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