Csr resume example

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Prepared annual budgets with controls to prevent overages.
• Monitored expenditures to mitigate risk of overages.
• Maintained professional, organized and safe environment for employees and patrons.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Developed and maintained relationships with customers and suppliers through account development.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Recruited and hired top performers to add talent and value to department.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Supervised labor costs and departmental expenses to remain in line with budget.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recorded account information to open new customer accounts.
• Responded to customer requests for products, services and company information.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer adjustments to maintain financial accounts.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.
• Created and maintained detailed database to develop promotional sales.
• Implemented and developed customer service training processes.
• Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
• Maintained up-to-date knowledge of product and service changes.
• Facilitated Type orders and completed accurate to meet aggressive deadlines.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Sought ways to improve processes and services provided.
• Promised best prices for Type customer services and maintained accuracy when determining quotes.
• Promoted available products and services to customers during service, account management and order calls.
• Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Resolved Type issues over phone with Number customers daily.
• Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Validated Type and Type paperwork to boost Area of expertise efficiency.
• Processed Number invoices each weeks and mailed documentation to clients.
• Managed timely and effective replacement of damaged or missing products.
• Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
• Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Devised workaround solutions for Type-related issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

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• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
• Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.