Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Skills
  • Money handling abilities
  • Technical Support
  • Staff education and training
  • Stocking and replenishing
  • Multi-line phone talent
  • Strategic sales knowledge
  • Retail materials management
  • Service standard compliance
  • Sales expertise
  • Inbound and Outbound Calling
  • Order Fulfillment
Work History
CSR , 06/2022 to Current
CopartHayward, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Responded to customer requests for products, services and company information.
Manager, 08/2021 to 05/2022
Marsden Holding LlcGreen Bay, WI,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared annual budgets with controls to prevent overages.
  • Monitored expenditures to mitigate risk of overages.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Recruited and hired top performers to add talent and value to department.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised labor costs and departmental expenses to remain in line with budget.
CSR, 01/2019 to 03/2020
CopartJacksonville, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Promoted available products and services to customers during service, account management and order calls.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Resolved Type issues over phone with Number customers daily.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Processed Number invoices each weeks and mailed documentation to clients.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Devised workaround solutions for Type-related issues.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

+ Edit or add your own

  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED: Basics, Expected in 09/2019
BCCPC - Irving,tx,
GPA:

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School Attended

  • BCCPC

Job Titles Held:

  • CSR
  • Manager
  • CSR

Degrees

  • GED

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