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Contact Center Solution Architect Resume Example

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CONTACT CENTER SOLUTION ARCHITECT
Professional Summary

Experienced sales rep with 16+ years of territory management, relationship development and closing experience. Extensive background positioning and selling complex technology solutions for the contact center industry. Elite skills with prospecting, territory planning and communication.​

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Skills
  • President\'s Club Award
  • Excellent work ethic
  • Motivated team player
  • Excellent communication skills
  • Associate of the Quarter Award
  • Strategic account development
  • Technology savvy
​
  • Multi-channel contact center software
  • Account and territory management
  • Sales pipeline management
  • Excellent Time Management
  • Analytical Problem Solver
  • Persuasive negotiator
  • Fantastic presentation and communication skills
​
Work History
Contact Center Solution Architect07/2016 to 10/2016
Company Name – City, State
(After 3 months, I determined that this role was not what I had expected, so opted to leave the company and focus on hunting down my ideal career.)
  • Go to expert for all contact center solutions and technical integrations.
  • Pre-sales support to identify, qualify and position contact center solutions in conjunction with the sales team.

Business Development Manager05/2015 to 06/2016
Company Name – City, State
(I was brought back by the CEO, worked for Envision from 1999 to 2003)
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established numerous key technology partnerships to further extend our market reach.
  • 100% outbound prospecting activity.

Channel Account Manager11/2011 to 05/2015
Company Name – City, State
(Brought back by prior sales manager from Telrex, after Enghouse Interactive acquired them)
  • Spearheaded expansion and development initiatives in west coast region.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects.
  • Pioneered the development of new channel partners and revitalizing of weak partner relationships.
  • Maintained expertise and knowledge of the contact center solution industry.

Premier Sales Executive10/2006 to 10/2011
Company Name – City, State
  • Cold-calling and territory planning – 90% of leads were from prospecting.
  • Consultative selling – end to end sales cycle.
  • Territory/Pipeline Management· Web meetings and travel within territory.
  • Maintained best performing accounts year after year based on true transactions and realized revenue of my entire team.
  • Consistently within top 20% of our team.​

Regional Sales Manager05/2006 to 10/2006
Company Name – City, State
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
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Senior Channel Account Manager09/2003 to 04/2006
Company Name – City, State
  • The first sales representative that Telrex employed.
  • Territory prospecting, recruitment and development of new channel partners.
  • Developed new channel partners to success.
  • Exceeded team sales goals by 100%.
  • Individual contributor to the explosive growth of Telrex.

Inside Sales Representative09/1999 to 09/2003
Company Name – City, State
  • President\'s club for meeting and exceeding qualified lead generation goals.
  • Territory planning, prospecting and cold calling.
  • Web presentations, demos and assisted Regional Sales Managers with closing new business.


Education
Bachelor of Arts: Business/MarketingWashington State University- City, State
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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • Contact Center Solution Architect
  • Business Development Manager
  • Channel Account Manager
  • Premier Sales Executive
  • Regional Sales Manager
  • Senior Channel Account Manager
  • Inside Sales Representative

Degrees

  • Bachelor of Arts : Business/Marketing

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