Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Software Development Manager possessing extensive knowledge of technical equipment, hardware and software, as well as hands-on experience with telecommunications and network technology.

  • Oracle E-Business Suite (ERP/CRM)
  • Project Management
  • OUM/AIM/SDLC/Lean Methodology
  • Process Improvement
  • Business Evaluations/Analysis
  • Fit/Gap Requirement Analysis
  • Staff Development and Training
  • Systems Implementation
  • Personnel Management
  • Stanford Advanced Project Management Certified
  • Collaborative
  • Key Skills Assessment
  • Project Management - Develop strategic project plans in order to effectively implement system changes and provide solutions and support to ensure efficient and effective changes.
  • Personnel Training - Train and develop company personnel to ensure thorough understanding of implemented processes and change in systems. Leveraged Packages: Oracle E-Business Suite R12/R11i (Order Management, Oracle Receivables, Oracle Payables, Inventory, General Ledger, HRMS, TCA, Order Entry, Service Contracts, InstallBase, iExpense, Internet Procurement, Tele-Sales, Tele-Service, BOM, Shipping, WIP, AOL, Oracle Workflow, Oracle Manufacturing, Oracle Alerts, Approvals Management, XML Publisher, APEX Reports)
  • Languages: SQL, PL/SQL, C, FORTRAN, PASCAL, Pro*C, JAVA, XML, Perl, Shell Scripting, MS Office Professional Suite
  • Hardware: PC/Laptops, IBM/AIX RS6000, HP, NT
  • Operating Systems: OS/2, MSDOS, Windows 3.x/95, NT, MS SQL Server, UNIX, Citrix/WTS
  • Database Management Systems: Oracle 12c/11.x/10.x/9.x/8.x, Access, dBase
  • Application Packages: Microsoft Office, Clarity, MS Project Manager 2000, MS Office Professional, Developer (6i & 2000,) Oracle Enterprise Manager, TOAD, SQL*Loader, Designer 2000(CASE)
  • Tools and IDE: Kintana, STAT, PVCS
  • Technologies: SOA, BPM, OA Framework, Oracle Workflow
  • Frameworks: ITIL
09/2013 to Current
Consulting Manager/Solution Architect Deloitte Newton, MA,
  • Responsible for stabilization and support of Oracle EBS, modifying the existing setups, identifying the custom objects impacted, getting the objects remediated, running through Unit, UAT, regression and stress testing.
  • Perform AN100's review for scope control, internal review for the following components: SLA Branch & Account Derivation, Customer Location Upload via Spreadsheet, Customer & Service Contract extract to Legacy applications via FMW, Usage Billing Interface to OM & SR for exceptions.
  • Manage month-end/quarter-end and year-end close.
  • Integrate New Business Processes; working on integrating a new business process flow covering O2C processes; integration of customers, AR invoices, remittances, payments and reconciliation.
04/2013 to 09/2013
Senior Functional Consultant Aetna Inc. Heathrow, FL,
  • Conducted business process redesign workshops and process discussions as a part of release 12 upgrade assessments in the finance functional areas.
  • Participated in creating business case, estimate and upgrade/re-implementation recommendations.
  • Worked on technical upgrade of Oracle EBS from 11i to 12i having 3000+ custom objects for the R12 upgrade project; responsible for getting the objects remediated by the technical team, test and validate the functionality of custom objects, run through unit, UAT, regression and stress testing, train the users on the R12 functionalities, among others.
  • Prepared functional/validation documents and scripts for CEMLI objects related to receivables module.
  • Conducted Gap analysis between the existing functionality and Oracle R12.
  • Implemented new business process related to Eyemed insurance processing for company using Oracle procurement module.
11/2011 to 04/2013
Solution Architect Consultant/Project Manager Everstream Chicago, IL,
  • Responsible for work on Revenue Management System Project in which company was implementing R12 Oracle eBusiness Suite applications.
  • Conducted workshops for EBS solution building in ERP/CRM areas (Order Management, Service Contracts, Tele Service, Feld Service, Customers, TCA and Inventory) and Finance (Receivables.
  • Cash Management and GL) on technical areas (Interfaces, Conversions, Customizations & Middleware) to gather current state and provide R12.1 approach.
  • Oversaw the data conversion teams (both on and offsite) on a day-to-day basis; tracked the CEMLI releases, data dry runs and issues arising out of dry runs.
  • Managed the reports development project/CEMLI developments and releases.
  • Involved in change management process, SDLC process, functional setups, CEMLI's deliverables, CRP's, UAT and KT sessions as well as instance strategy and CEMLI deployment strategies.
03/2008 to 11/2011
Senior Project Lead Everstream Detroit, MI,
  • Responsible for eProject (AgentNet,) production support and enhancements, agency and direct system consolidation (platinum,) remittance automated process and server upgrade projects and implementation of DR instance projects.
  • Acted as subject matter expert for project initiatives as they related to agency business.
  • Lead teams integrating applications and external systems.
  • Performed technology upgrades including real-time data updates available for financial processes.
  • Developed and implemented interfaces between external systems and oracle applications.
  • Designed and developed RICE elements, including various critical go-live reports as needed.
  • Gathered enhancement requirements, identifying gaps, defining new business processes.
  • Configured the system for new requirement changes, streamlined all solutions and managed offshore team in completion of tasks.
  • Customized applications for project specific requirements as well as department specific requirements and needs.
  • Consolidated operating units into single operating unit to increase efficiency.
  • Organize separate files and sectors for various departments and regional operations.
  • Trained personnel on usage and provided troubleshooting support for automated processes.
  • Participated in implementation of disaster recovery instance.
  • Identified fall-over mechanism and issues related to failure of production instances.
  • Built a strategy for month-end processes and reports.
02/2005 to 03/2008
Senior Functional/Project Lead TIBCO SOFTWARE INC City, STATE,
  • Responsible for production support and enhancements of Oracle Financial Modules (Order to Cash and Procure to Pay, Projects), Oracle EBS version upgrade, implemented Solix Archive/Purge for Order Management and Receivables modules projects.
  • Rolled out Oracle iExpense/iProcurement for EMEA countries, Oracle iReceivables, Service Contracts, Installbase and Advanced Pricing for North America.
  • Responsible for integration of new business acquisitions.
04/2000 to 01/2005
Senior Functional/Technical Lead CISCO Systems City, STATE,
  • Part of the core team that Implemented the latest Oracle CRM applications to manage complex service contracts, installed base, and pricing systems, as well as connect them to cutting-edge Internet commerce applications and data warehouse systems.
  • The next generation capabilities include Value to Service Sales, Service Marketing and Service Delivery Organizations.
  • In the World's Top 3 Service CRM implementations.
  • Multiple applications interfacing with other modules.
  • Mid Engagement Change of Oracle version 11.5.3 to 11.5.6.
  • Complex data architecture.
  • Responsible for Gap Analysis, Legacy Data Mapping to Oracle CRM applications, Functional/Technical Designs, Conducted application acceptance, process, integration, system and parallel testing.
  • Managed the data conversion effort to build over 150 + Million Records and 200K Contracts.
  • Responsible for cutting down the Cisco Ordering process by 40% using Lean Process, beat the Quarterly deadlines by three weeks.
05/1999 to 02/2000
Functional/Technical Lead XILINX Inc City, STATE,
  • Responsible for Upgrade of Oracle HRMS application from 10.6 to 11.0.2 version, rolled out Self-Service Web employees, rolled out the Benefits compensation module and developed Focal Analysis and Benefits confirmation reports.
05/1998 to 05/1999
Software Developer Direct Marketing Services City, STATE,
  • Responsible for development of Management Information System using Oracle Database and Developer 2000 for forms and reports, built interfaces for EIS Telemarketing dialers, custom HRMS package, 401k plan file for AMEX and interface for ADP processing.
01/1997 to 04/1998
Software Developer RICHTER Systems Inc City, STATE, Canada
  • Part of the core development team developing Richter Automated Merchandizing System(RAMS), which is a vital component of total supply solutions for retail industry using Oracle database and Developer 2000 for forms and reports, developed stock-replenishment reports, developed API's for Suggested transfers and maintenance of Inventory.
Expected in
Bachelor of Engineering:
Osmania University - Hyderabad,
Expected in
Post Graduate Diploma:
- Hyderabad,
Expected in
Stanford Advance Project Management Certificate:
Stanford University - Mountain View, California.
acquisitions, go-live, ADP, IBM/AIX, AOL, API, approach, AR, agency, Benefits, Billing, business case, Business Processes, business process, C, Cash Management, change management, Cisco, Citrix, Hardware, Contracts, CRM, data conversion, data warehouse, Database Management, dBase, Delivery, disaster recovery, E-Business, eBusiness, edge, Staff Development and Training, ERP, XML, Finance, financial, forms, FORTRAN, Functional, General Ledger, GL, HP, IDE, insurance, Inventory, ITIL, JAVA, Laptops, Marketing, Access, Microsoft Office, MS Office Professional, MS Project, Publisher, 2000, Windows 3.x, NT, Middleware, Management Information System, MSDOS, next, Operating Systems, Oracle Manufacturing, Developer 2000, oracle applications, Oracle Enterprise Manager, Oracle, Oracle CRM, Oracle database, Designer 2000, Developer, Oracle Financial, PL/SQL, Oracle version 11, Order Entry, Order Management, OS/2, PASCAL, Payables, Perl, personnel, Personnel Management, Personnel Training, platinum, Pricing, Pro*C, processes, Process Improvement, Procurement, Project Management, project plans, PVCS, real-time, Requirement, retail, RS6000, Sales, SDLC, scripts, Shell Scripting, Shipping, SLA, Spreadsheet, MS SQL Server, SQL, SQL*Loader, strategy, strategic, Telemarketing, TOAD, troubleshooting, UNIX, upgrades, Upgrade, validation, Workflow, workshops, year-end

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Resume Overview

School Attended

  • Osmania University
  • Stanford University

Job Titles Held:

  • Consulting Manager/Solution Architect
  • Senior Functional Consultant
  • Solution Architect Consultant/Project Manager
  • Senior Project Lead
  • Senior Functional/Project Lead
  • Senior Functional/Technical Lead
  • Functional/Technical Lead
  • Software Developer
  • Software Developer


  • Bachelor of Engineering
  • Post Graduate Diploma
  • Stanford Advance Project Management Certificate

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