Computer Aided Drafting Specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

During the height of Covid pandemic was required to work remotely from home from March 2020 to June 2022

Experienced troubleshooter with excellent diagnostics and repair knowledge

Strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Personable and energetic

Customer representative committed to delivering excellence in all facets of customer service and administrative support. Offering proficient competencies in data-entry, database management and scheduling.

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

  • Technical Support
  • Network Security Measures
  • Computer Configurations
  • Microsoft Excel
  • Report Preparation
  • Sales Expertise
  • Microsoft PowerPoint
  • Excellent Customer Relations
  • Microsoft Word
  • Understanding Customer Needs
  • Strong Analytical and Problem-Solving Skills
  • Closing Sales
  • Route Dispatch
  • Computer Proficiency
Work History
04/2014 to 12/2022
Computer Aided Drafting Specialist AT&T City, STATE, Grand Prairie, TX; El Paso, Tx
  • Performed technical level work in CAD system file management and configuration options, engineering design or drafting; or architectural, electrical, and mechanical plans drafting and design
  • Assisted engineer in planning, preparing and designing a variety of engineering projects including roads, structure, lighting, storm and drainage
  • Drew original architectural plans and update existing architectural , electrical and mechanical plans
  • Calculated quantity, quality and cost of materials used for projects
  • Reviewed engineering calculations of other engineers or technical staff
  • Develop plans, specifications and other contract documents
  • Ensured compliance with specifications for project work
  • Prepared special reports on and completed special projects as assigned.
  • Assisted in preparation of bid documents and selection of consultants
  • Responsible for over 4 cities and multiple counties assisting engineers to perform their duties.
11/1998 to 04/2014
Customer Service & Sales Representative AA AT&T City, STATE, El Paso, TX
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed over 100 incoming calls proficiently per day.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
04/1994 to 11/1998
Customer Service Representative in Dispatch SBC Communications City, STATE, El Paso, TX
  • Received ,screened and updated company work orders for dispatch, installation and repair
  • Accomplished work assignments to meet service commitments with specific deadlines
  • Coordinated with appropriate departments when complications materialized to ensure completion of work orders
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Created and dispatched work orders, service calls and other types of tasks.
  • Monitor Employee Time. Enhance Coordination. Manage Personnel Remotely.
  • Developed strong communication and organizational skills through working on group projects
04/1990 to 04/1994
Senior Steno Marketing SBC Communications City, STATE, El Paso, TX
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted office staff prepare reports and presentations for internal or client-related applications
  • Managed assignments independently with effectual judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed directives to managers and team members to corroborate internal communication and critical customer service.
  • Assisted senior Account Managers in preparing proposals for all communication services for City Of El Paso resulting in increased revenue of 10%.
Expected in 05/1986
High School Diploma:
Burges High School - El Paso, TX

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Resume Overview

School Attended

  • Burges High School

Job Titles Held:

  • Computer Aided Drafting Specialist
  • Customer Service & Sales Representative AA
  • Customer Service Representative in Dispatch
  • Senior Steno Marketing


  • High School Diploma

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