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Compliance Specialist 2/Licensing Specialist Resume Example

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COMPLIANCE SPECIALIST 2/LICENSING SPECIALIST
Professional Summary

Seasoned Case Manager with 29 years of experience working collaboratively with the public, partner agencies, and staff to optimize the integrity of policies, procedures, standards and regulations. Well-versed in protocol of operations, process improvement recommendations and best practice introduction. Determined to exceed expectations and promote developed skills in assisting family success and promoting growth.

Skills
  • Information gathering
  • Compliance knowledge
  • Federal and state regulations
  • Document review
  • Investigations skills
  • Excel, Word Document, PDF's, Outlook, TRACS, CCRIS, Copier/Printer/Scanner/Fax
  • Determined eligibility for services
  • Provide family intervention as needed.
  • Developed case plans with families depending on barriers and strengths
Work History
Compliance Specialist 2/Licensing Specialist, 06/2007 to Current
Company Name – City, State
  • Administrated regulations for child care facilities from Registered Family home, Certified Family, Certified Centers which includes Head Start programs.
  • Determine if a program qualified to be a licensed program and to provide guidance and support to improve the programs that they operated.
  • Assisted providers and programs beyond regulations to provide quality child care. Part of the quality care was to assist them in participating with the Spark or QRIS program. Successful with growth. Prioritized a high workload with diverse groups.
  • Monitored safety programs to verify compliance with federal standards.
  • Identified deficiencies, discrepancies, misinformation and compliance issues with documentation in order to determine eligibility and developed case plans for family safety and progress.
Case Manager, 04/1997 to 08/2007
Company Name – City, State
  • Have 29 years of state service experience doing research that includes compiling and evaluating facts to determine compliance with program guidelines and regulations and also to assist families with growth for a stable life and home environment.
  • Experience both technical and professional knowledge are under the programs administered under the Self Sufficiency programs like TANF which is cash assistance, ERDC (Employment Related Day Care), Food Stamps aka/SNAPS, various medical programs like OHP, and the JOBS program.
  • Assisted public, applicants, and community partners with information about statues, administrative rules, and policies and procedures regarding all programs.
  • Conduct interviews with customers regarding their application for services.
  • Assisted families who struggled with domestic violence and made appropriate referrals to Domestic Violence Shelters. Outreach to Lifeways to help support customers who had barriers due drug or alcohol as well as mental health issues.
  • Determined eligibility of services and went beyond the eligibility to assist families with options for removing barriers and improving for a healthy and stable life.
  • TEEN case manager that assisted young teen mothers to complete their education and organized events like dress for success which empowered teen/young mothers to move into a career after graduation. Secondary education into college was encouraged to all customers if that was their goals.
Human Resource Specialist III, 04/1993 to 04/1997
Company Name – City, State
  • Conducted interviews with families to determine eligibility for programs like ERDC, Food Stamps aka/SNAPS, OHP, ERDC, and TANF benefits. Responsible for a generic caseload that included all programs including teen and adult JOBS cases.
  • Applied appropriate policy, rules, guidelines for each program. Staffed cases with management or policy experts to assure appropriate measures were taken. Responsible to ensure quality of services. Maintained integrity of program.
  • Kept track of narration/notes for each interview I conducted with families. Issues support service payments when needed for mileage, child care, housing, and utilities. s.
  • Completed projects on time and under a high workload while resolving complex issues for families.
Education
No Degree: Some Computer Credit Hours , 1987
Walla Walla Community College - City, State
High School Diploma: 06/1986
Walla Walla High School - City, State
I am bilingual in reading, writing, and speaking in Spanish.

Information about me: Married to Mike for 32 years. Have 3 grown children and 7 grandchildren. I have a little dog, Theodore, who is 6 years old. I enjoy the outdoors during all the seasons. Hobbies are sewing, 4 wheeling, and gardening.

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Resume Overview

School Attended

  • Walla Walla Community College
  • Walla Walla High School

Job Titles Held:

  • Compliance Specialist 2/Licensing Specialist
  • Case Manager
  • Human Resource Specialist III

Degrees

  • No Degree : Some Computer Credit Hours , 1987
    High School Diploma : 06/1986

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