LiveCareer-Resume

compliance merchandise manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

My objective is to obtain a position where I can exercise my talent to help the company achieve its short and long term goals. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Skills
  • Excellent customer service
  • Direction
  • Law
  • Assist patients
  • Patient care
  • Camera
  • Purchasing
  • Quality
  • Safety
  • Sales
  • Self-Motivated
  • Supervision
  • Team Player
  • Workflow
  • Merchandising
  • Product expertise
  • Corporate visual objectives
  • Overstock strategy
  • Merchandising plan development
  • Planning and coordination
Experience
Compliance Merchandise Manager, 06/2019 - Current
Bass Pro Shops Lexington, KY,
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Supervised up to 35 employees on merchandising team.
  • Restructured merchandising strategy to promote high value and products.
  • Presented updated floor plans and design strategy to store management.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Front End Team Lead, 02/2019 - 06/2019
Regal Cinemas Corporation Estero, FL,
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Fresh Team Lead, 10/2018 - 02/2019
Drivetime Tyler, TX,
  • Established and managed objectives for team production and customer service.
  • Performed cycle counts and monthly inventory audits.
  • Kept inventory purchases in line with demand to minimize loss.
  • Hired and trained thirty team members to carry out department tasks.
  • Followed all food safety and health code standards.
Customer Service Manager, 10/2017 - 02/2018
Albertsons Companies Port Orchard, WA,
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Professional relationships with team members, enabling better, more effective customer service.
Fuel Station Manager, 12/2015 - 10/2017
Concord Hospitality Arlington, TX,
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained cleanliness, neatness and organization of all areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Manager/ Pharmacy Tech, 10/2007 - 12/2015
Huntington Ingalls Industries March Air Reserve Base, CA,
  • Coordinating with all the departments that come under the guidance of the manager.
  • Construct and maintain camera department displays and responsible for entering sales on the cash register and check out service.
  • Work under the supervision of a pharmacist to deliver quality patient care and excellent customer service.
  • By law my duties will include: use of our Intercom Plus workflow system to process prescriptions and assist patients, handle incoming and outgoing calls, and entering patient purchases on pharmacy cash registers.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Cashier , 06/2005 - 04/2007
Wal-Mart City, STATE,
  • Accountability for 5,000 dollars of operational cash daily.
  • Responsible for providing excellence guest service to all customers.
  • Work very closely with the mangers of the department to train and support new cashiers.
  • Handle customer complaints in a professional manner.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Manager, 05/2001 - 02/2007
B's Quick Stop City, STATE,
  • Responsible for the performance of employees, making sure that employees complete their duties in a timely and accurate manner.
  • Comply with the facility for safety training, purchasing, document control, quality audits, corrective and preventative action and customer complaints.
  • The ability to assist others in performing work by providing motivation, guidance and direction.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Education and Training
Bachelor of Science: , Expected in
-
Strayer University - ,
GPA:
Status -
High School Diploma: , Expected in 2005
-
North Panola High School - Sardis, Ms
GPA:
Status -
Activities and Honors
  • Children's Miracle Network
  • Network Hospital
  • Desoto Youth Court
Accomplishments
  • Forklift Certified
  • Certified Food Safety Manager
  • Technology
  • Experienced computer skills

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Resume Overview

School Attended

  • Strayer University
  • North Panola High School

Job Titles Held:

  • Compliance Merchandise Manager
  • Front End Team Lead
  • Fresh Team Lead
  • Customer Service Manager
  • Fuel Station Manager
  • Assistant Manager/ Pharmacy Tech
  • Cashier
  • Manager

Degrees

  • Bachelor of Science
  • High School Diploma

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