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Compliance Merchandise Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

My objective is to obtain a position where I can exercise my talent to help the company achieve its short and long term goals. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Skills
  • Excellent customer service
  • Direction
  • Law
  • Assist patients
  • Patient care
  • Camera
  • Purchasing
  • Quality
  • Safety
  • Sales
  • Self-Motivated
  • Supervision
  • Team Player
  • Workflow
  • Merchandising
  • Product expertise
  • Corporate visual objectives
  • Overstock strategy
  • Merchandising plan development
  • Planning and coordination
Experience
06/2019 to Current Compliance Merchandise Manager Bass Pro Shops | Lexington, KY,
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Supervised up to 35 employees on merchandising team.
  • Restructured merchandising strategy to promote high value and products.
  • Presented updated floor plans and design strategy to store management.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
02/2019 to 06/2019 Front End Team Lead Regal Cinemas Corporation | Estero, FL,
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
10/2018 to 02/2019 Fresh Team Lead Drivetime | Tyler, TX,
  • Established and managed objectives for team production and customer service.
  • Performed cycle counts and monthly inventory audits.
  • Kept inventory purchases in line with demand to minimize loss.
  • Hired and trained thirty team members to carry out department tasks.
  • Followed all food safety and health code standards.
10/2017 to 02/2018 Customer Service Manager Albertsons Companies | Port Orchard, WA,
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Professional relationships with team members, enabling better, more effective customer service.
12/2015 to 10/2017 Fuel Station Manager Concord Hospitality | Arlington, TX,
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained cleanliness, neatness and organization of all areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2007 to 12/2015 Assistant Manager/ Pharmacy Tech Huntington Ingalls Industries | March Air Reserve Base, CA,
  • Coordinating with all the departments that come under the guidance of the manager.
  • Construct and maintain camera department displays and responsible for entering sales on the cash register and check out service.
  • Work under the supervision of a pharmacist to deliver quality patient care and excellent customer service.
  • By law my duties will include: use of our Intercom Plus workflow system to process prescriptions and assist patients, handle incoming and outgoing calls, and entering patient purchases on pharmacy cash registers.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
06/2005 to 04/2007 Cashier Wal-Mart | City, STATE,
  • Accountability for 5,000 dollars of operational cash daily.
  • Responsible for providing excellence guest service to all customers.
  • Work very closely with the mangers of the department to train and support new cashiers.
  • Handle customer complaints in a professional manner.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
05/2001 to 02/2007 Manager B's Quick Stop | City, STATE,
  • Responsible for the performance of employees, making sure that employees complete their duties in a timely and accurate manner.
  • Comply with the facility for safety training, purchasing, document control, quality audits, corrective and preventative action and customer complaints.
  • The ability to assist others in performing work by providing motivation, guidance and direction.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Education and Training
Expected in Bachelor of Science | Strayer University, , GPA:
Expected in 2005 High School Diploma | North Panola High School, Sardis, Ms GPA:
Activities and Honors
  • Children's Miracle Network
  • Network Hospital
  • Desoto Youth Court
Accomplishments
  • Forklift Certified
  • Certified Food Safety Manager
  • Technology
  • Experienced computer skills

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Strayer University
  • North Panola High School
Job Titles Held:
  • Compliance Merchandise Manager
  • Front End Team Lead
  • Fresh Team Lead
  • Customer Service Manager
  • Fuel Station Manager
  • Assistant Manager/ Pharmacy Tech
  • Cashier
  • Manager
Degrees
  • Bachelor of Science
  • High School Diploma

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