LiveCareer-Resume

Casino Ambassador resume example with 1+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills
  • Payout calculation
  • Perceptiveness
  • Friendly demeanor
  • Gambling
  • Speaking clearly
  • Handling money
Experience
03/2020 to Current Casino Ambassador Donatos | Delaware, OH,
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Collaborated with others to discuss new [Type] opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Handled all delegated tasks, including [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
to Players Club Rep Wildwood Casino | City, STATE,
  • Promoted players' club by walking casino floor and signing up new guests.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Explained club to guests and assisted with any service need to maintain high satisfaction and brand loyalty.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Mentored junior team members and managed employee relationships.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Replenished shelves to maintain adequate merchandise levels.
  • Processed customer account changes, using [Software].
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
to Bartener Brass Ass Casino | City, STATE,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
to Restaurant Server Gold Rush Hotel And Casino | City, STATE,
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Processed customers' payments and provided receipts.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Sent orders to kitchen staff by [Action].
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Expected in 05/2009 GED | Cripple Creek-Victor Junior-Senior High School, Cripple Creek, CO, GPA:

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Resume Overview

School Attended

  • Cripple Creek-Victor Junior-Senior High School

Job Titles Held:

  • Casino Ambassador
  • Players Club Rep
  • Bartener
  • Restaurant Server

Degrees

  • GED

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