Casino Ambassador resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Skills
Payout calculation
Perceptiveness
Friendly demeanor
Gambling
Speaking clearly
Handling money
Experience
03/2020 to CurrentCasino AmbassadorDonatos | Delaware, OH,
Maintained enjoyable environment by entertaining and engaging players at tables.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Collaborated with others to discuss new [Type] opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Maintained updated [Type] knowledge through [Task] and [Task].
Handled all delegated tasks, including [Task] and [Task].
Demonstrated self-reliance by meeting and exceeding workflow needs.
to Players Club RepWildwood Casino | City, STATE,
Promoted players' club by walking casino floor and signing up new guests.
Issued rewards to guests to encourage continued play and high-dollar spending.
Explained club to guests and assisted with any service need to maintain high satisfaction and brand loyalty.
Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Provided top quality control and eliminated downtime to maximize revenue.
Set up and activated customer accounts to maintain QA satisfaction levels.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Mentored junior team members and managed employee relationships.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Replenished shelves to maintain adequate merchandise levels.
Processed customer account changes, using [Software].
Interviewed customers regarding [Type] issues and reported feedback to management team.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
to BartenerBrass Ass Casino | City, STATE,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Made product recommendations to customers based on preference, food pairings and special promotions.
Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Offered preferred tables and other special accommodations to VIP customers.
Stocked bar with beer, wine, liquor and related supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Engaged in small talk with patrons to build rapport and earn repeat business.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Monitored patrons to keep alcohol consumption at designated levels.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Upsold customers from shelf to premium brands to help boost sales.
Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
to Restaurant ServerGold Rush Hotel And Casino | City, STATE,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Calculated charges, issued table checks and collected payments from customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Increased sales of high margin menu items through effective upselling.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Reviewed identification for patrons before serving alcoholic drinks.
Prepared and served cold, hot and [Type] beverages to guests.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Sent orders to kitchen staff by [Action].
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Expected in 05/2009GED | Cripple Creek-Victor Junior-Senior High School, Cripple Creek, CO, GPA:
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