Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated gaming environments, as well as management and supervisory skills including hiring, training, scheduling, evaluation and other administrative tasks. Computer savvy in CMS, LMS, Word, Excel, PMP software and gaming software used for player's tracking.
Focus on being results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in developmental skills, efficient training, and intelligent communication of staff. Capable of developing systems, coordinating staff to implement systems and successfully complete set goals. Adequately lead a team of more than 800 employees while fostering teamwork, employee morale, motivation, and open communication. Coordinate staff schedules and manage labor utilization as measured by Utilization Report. A leader in Continuous Improvement efforts while encouraging and developing Kaizen through guidance, trust, and discipline.
Ensure customer satisfaction is maximized. Handle customer and employee concerns quickly and efficiently. Utilize complimentary systems strategically. Provide designated recognition and rewards to individuals and groups when consistent superior performance is attained. Implement corrective feedback and discipline when performance does not meet expectations. Ensure each team member clearly understands and is held accountable for their respective performance expectations.
Experience includes dealing, supervising and managing craps, blackjack, roulette, baccarat, poker and many carnival games. Also, supervised and managed slot department. Maintain quality and integrity of games and customer service with focus on providing guest with the highest quality of service.
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