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casino pit manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Microsoft Office
  • Supervision
  • Customer Service
  • Reading comprehension
  • Verbal and written communication
  • Detail-oriented
  • Self-motivated professional
  • Leadership
  • Critical thinking
  • Teambuilding
  • Multitasking abilities
  • Teamwork
  • Training & Development

Work History
10/2011 to Current Casino Pit Manager Advantage Xpo | Durham, NC,
  • Organized and controlled Six blackjack and Baccarat tournaments every three to six months
  • Facilitated, repaired and maintained equipment used by table games (tables, racks, shufflers, chipper counters, electronic equipment, etc.)
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Monitored tables first-hand by continuously circulating to check on operations and correct any deficiencies.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
08/1999 to 12/2010 Assistant Casino Manager Caesars Entertainment | City, STATE,

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated gaming environments, as well as management and supervisory skills including hiring, training, scheduling, evaluation and other administrative tasks. Computer savvy in CMS, LMS, Word, Excel, PMP software and gaming software used for player’s tracking.

Focus on being results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in developmental skills, efficient training, and intelligent communication of staff. Capable of developing systems, coordinating staff to implement systems and successfully complete set goals. Adequately lead a team of more than 800 employees while fostering teamwork, employee morale, motivation, and open communication. Coordinate staff schedules and manage labor utilization as measured by Utilization Report. A leader in Continuous Improvement efforts while encouraging and developing Kaizen through guidance, trust, and discipline.

Ensure customer satisfaction is maximized. Handle customer and employee concerns quickly and efficiently. Utilize complimentary systems strategically. Provide designated recognition and rewards to individuals and groups when consistent superior performance is attained. Implement corrective feedback and discipline when performance does not meet expectations. Ensure each team member clearly understands and is held accountable for their respective performance expectations.

Experience includes dealing, supervising and managing craps, blackjack, roulette, baccarat, poker and many carnival games. Also, supervised and managed slot department. Maintain quality and integrity of games and customer service with focus on providing guest with the highest quality of service.

05/1999 to 12/2010 Maintenance Technician Self-employeed | City, STATE,
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Installed new locks, door handles and door closers.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively. (rental property)
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Service and maintain all personal and company vehicles. Brakes, radiator, engine and/or motor mounts, replace engine, gear box and clutches, etc.
  • Sheet rock hanging, wall patching, painting, baseboard cut and install and finishing.
  • House leveling, gut homes, cleaning or replacing wall studs, plumbing install and repair (run drain and vent lines, toilets, sinks, faucets, bath and shower install), run electric wiring, maintain housing HVAC systems, Flooring and tile work.
  • Household and apartment mechanical repairs. Water heater replacement, cabinet install, repairs and refinishing. Landscaping and irrigation install and repairs. Gutter repairs and installs.
Education
Expected in to to Associate of Science | Chemistry / Business Administration Xavier University of Louisiana, New Orleans, LA GPA:
  • Majored in Chemistry Pre-Med
Expected in to to Associate of Arts | University of New Orleans, New Orleans, LA GPA:
  • Professional development completed in Business Administration and Team Building
  • Continuing education in Accounting
Expected in to to Associate of Science | Business Management Delgado Community College, New Orleans, LA GPA:
  • Coursework in Accounting, Business Management and Economics
  • Continuing education in Business Administration

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Resume Overview

School Attended

  • Xavier University of Louisiana
  • University of New Orleans
  • Delgado Community College

Job Titles Held:

  • Casino Pit Manager
  • Assistant Casino Manager
  • Maintenance Technician

Degrees

  • Associate of Science
  • Associate of Arts
  • Associate of Science

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