Business Development Specialist Resume Example
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BUSINESS DEVELOPMENT SPECIALIST
Summary
Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized.
Experience
Business Development SpecialistApr 2016 to May 2016
Fcci Insurance Group － Indianapolis , INContacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction.
Fcci Insurance Group － Indianapolis , INContacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction.
Cashier/Office Support StaffApr 2015 to Feb 2016
Senior Services Of Southeast Virginia － Norfolk , VA
Senior Services Of Southeast Virginia － Norfolk , VA
- Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through.
- SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal.
- Maintained departmental purchase files as well as daily receipts and pick up requests.
Data Collection InterviewerMar 2015 to Apr 2015
Agilent Technologies, Inc. － Santa Clara , CA
Agilent Technologies, Inc. － Santa Clara , CA
- The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations.
- Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent..
Retirement Case AdministratorOct 2013 to Sep 2014
State Of North Carolina － Graham , NC
State Of North Carolina － Graham , NC
- Conducted benefits administration for 2-300 benefit-eligible employees.
- Obtained missing information when needed from companies HR Departments and verified data if necessary as well.
- Addressed inquires from employees regarding retirement process and eligibility issues.
- Reviewed federal and state laws to confirm and enforce company compliance.
- Answered employee questions regarding retirement and resolved any issues.
- Contacted HR for any discrepancies in salary or other benefit driven data.
Benefits CounselorApr 2008 to Mar 2013
Thermo Fisher Scientific Inc. － Buffalo , NY
Thermo Fisher Scientific Inc. － Buffalo , NY
- Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits.
- Assisted HR departments with information regarding eligibility and required documentation needed to process.
- Built customer loyalty by placing follow-up calls for customers who reported pension issues.
- Explained human resources policies and procedures to all employees.
- Assisted customer service with inbound and outbound calls regarding all retirement inquiries.
- 2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign.
Retirement Benefits ProcessorOct 2007 to Mar 2008
Avantus － Alexandria , VA
Avantus － Alexandria , VA
- Reviewed federal and state laws to confirm and enforce company compliance.
- Conducted benefits administration for benefit-eligible employees.
- Processed pension and 401K payouts and balanced reports daily.
- Requested any missing documents if needed before processing.
- Contacted HR if necessary for any status change required documentation.
Customer Service RepresentativeOct 2006 to Oct 2007
VISTA HEALTH PLANS － City , STATE
VISTA HEALTH PLANS － City , STATE
- Addressed customer service inquiries in a timely and accurate fashion in call center environment.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Properly directed inbound calls in phone queues to improve call flow.
- Strictly adhered to federal and state guidelines for release of information.
- Processed applications, payments, corrections, enrollment and endorsements.
- Researched coverage and premium options and supplied clients with the best coverage available.
Retirement Benefits CounselorAug 2003 to Aug 2006
FIDELITY INVESTMENTS － City , STATE
FIDELITY INVESTMENTS － City , STATE
- Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began.
- Reviewed federal and state laws to confirm and enforce company compliance.
- Answered employee questions regarding their pension and health insurance benefits and resolved any issues.
- Explained human resources policies and procedures to all employees.
- Contacted HR departments when necessary for any additional information if needed.
- Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project.
HR GeneralistMay 2003 to Jul 2003
CERIDIAN － City , STATE
CERIDIAN － City , STATE
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Assisted customer service with inbound and outbound calls regarding all HR inquiries.
- Worked on 401(k).
- administration,FMLA and workers' compensation claims and benefits.
- Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries..
Senior Benefits SpecialistMay 1997 to Mar 2002
PRICEWATERHOUSE/MELLON/ACS － City , STATE
PRICEWATERHOUSE/MELLON/ACS － City , STATE
- Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies.
- Assisted customer service with inbound and outbound calls regarding benefits.
- Reviewed federal and state laws to confirm and enforce company.
- compliance.
- Conducted benefits administration for benefit-eligible employees benefits.
- Contacted various HR departments to verify eligibility as well as any status changes.
Education
Associate of Science, ScienceAug 1979Louisburg College － City, State, USScience
Skills
Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone
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Resume Overview
School Attended
- Louisburg College
Job Titles Held:
- Business Development Specialist
- Cashier/Office Support Staff
- Data Collection Interviewer
- Retirement Case Administrator
- Benefits Counselor
- Retirement Benefits Processor
- Customer Service Representative
- Retirement Benefits Counselor
- HR Generalist
- Senior Benefits Specialist
Degrees
- Associate of Science , Science Aug 1979
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