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Business Development liaison Resume Example

Resume Score: 70%

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BUSINESS DEVELOPMENT LIAISON
Professional Summary
Business development liaison experienced in all aspects of provider recruitment, marketing, and contract negotiations. Experienced in effectively building loyalty and long-term relationships with physicians, and hospital staff while consistently increasing the  amount of new provider referrals and admissions.
Skills
  • Business Development
  • Marketing
  • Provider Recruitment
  • Network Operations
  • Contract Negotiations
  • Credentialing
  • Business Plan
  • Performance Metrics
  • Effective negotiator
  • Customer satisfaction
  • Marketing strategy
  • Planning and development
  • Analytical thinker
  • Knowledge of Medicaid statutes and regulations
  • Budget forecasting
  • Market Analysis
  • Relationship management
  • Excellent listening skills
  • Highly organized
  • Critical and creative thinking
  • Revenue and profit maximization
Work History
Business Development liaison, 05/2009 to Current
Vibra Healthcare, LLC dba Ballard Rehabilitation Hospital – San Bernardino, California
  • Marketing strategic efforts building relationships with physicians, hospitals case managers, discharge planners, social workers, for new referral sources.
  • In charge of contract negotiations  with commercial, PPO, POS, Workers Comp, Medi-cal, and Medicare advantage Health plans, physicians, ancillary, and specialty providers.
  •  Evaluated current healthcare reimbursement rates for renegotiation purposes.   
  • Accountable for monitoring physician, and hospital referral patterns and trends.
  • Network with key hospital referral sources, physicians, payer sources and the community to increase referrals, and admissions. Maintain relationships with key referrals sources, and continue to build new relationships.
  • Develop marketing collateral for brochures, handbooks, news paper, and magazine advertisement, presentation materials ,special events, radio advertisement, and television.
  • In charge of educating hospital staff, physicians, and the community about programs and services. Providing presentations to referral sources. Participating in community events, Expo's, health fairs, seminars, and conferences. 
  • Work closely with internal staff to develop new processes and standards.
  • Managed the business development financial spend down reporting, contracting, marketing strategies, physician recruitment.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Provider Network Representative, 01/2007 to 01/2009
CAP MANAGEMENT SYSTEMS – Garden Grove, California
  •  In charge of  provider recruitment and contracting by identifying and targeting specific providers within their assigned territory for contracting, facilitation the distribution of provider agreements, negotiating rates for new physicians, and renegotiating contracts for existing physicians within established limits. Serve as subject matter expert to other department staff.
  • Developed strong interpersonal provider relationships. Resolved escalated provider inquiries within contract guidelines. Educated providers on new protocols, policies, and procedures. Promotes provider adoption of technology solutions by promoting Web applications and increasing the volume of electronic claims.
  • Organized, coordinated, and conducted PCP and office manager forums,  provider in-services, and provider office visits to increase membership growth.
  • Interfaced with internal departments to analyze, review, and tender recommendations for provider contracts, health-plan contracts, quality improvement initiatives, care management issues, capitation and claims payment issues, encounter data submissions, eligibility issues, and marketing plans.
  • Monitored solutions for cost-effective provider contracting limits use of non-contracted providers, and controlled use of non-capitated and non-preferred providers.
  • Developed and negotiated IPA contracts, and tracked their performance (volume, service, quality, and profitability) by analyzing monthly financial statements, claims, and stop-loss detail reports.
  • Initiated corrective action plans as necessary.
  • In charge of IPA Board of Director, UM, and QI meetings.

Contracts Administrator, 09/2006 to 06/2007
PROSPECT MEDICAL SYSTEMS – SANTA ANA, California
  • Conducted an analysis of our network for deficiencies by negotiating primary care, specialty, and ancillary provider contracts and/or letter of agreements.
  • Processed termination letters, acknowledgement letter to ensure ample time to notify providers and members.
  • In charge of writing contract summaries to provide clarity of contractual arrangements.
  • Build provider reimbursement structure for claims processing.
  • In charge of contracts, cover letters, letter of agreements, and termination letters while maintaining department standards.
  • Accountable for the daily claims and utilization report to initiate and obtain letter of agreements at a cost savings rate, which resulted in 150,000 savings to the company within a six-month period.
  • In charge of growing and maintaining relationships with primary care, specialist, health plans, and ancillary providers.
  • Spearheaded expansion and development initiatives in Inland Empire.
Provider Services Representative, 06/1997 to 08/2006
UNIVERSAL CARE – Signal Hill, California

  • Monitored network adequacy and developed strategies to enhance the network.
  • In control of the dissemination of policy communications to contracted medical groups, hospitals, and providers.
  •  Maintained new and existing provider relationships to promote the efficient delivery of services to providers.
  • Initiated  resolution of contractual and provider concerns, including service issues related to eligibility, claims, capitation, credentialing, encounter data, and member benefit programs.
  • Facilitated and performed pre-contractual site review audits for primary, and specialty care providers.
  • Scheduled and instructed primary care provider staff on policy and procedures, timeframes and state standards.
  • Implemented and evaluated ongoing provider education. staff orientation programs based on contract benefit and regulatory requirements.
  • Chaired quarterly Joint Operations meetings. Served on the Medicare Oversight committee as the Provider Business Representative.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Education
Bachelor of Science: Healthcare administration, Current
California Coast University - CA

    Associate of Science: Healthcare Administration, 2014
    University Of Phoenix - Ontario, California
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    Resume Overview

    Companies Worked For:

    • Vibra Healthcare, LLC dba Ballard Rehabilitation Hospital
    • CAP MANAGEMENT SYSTEMS
    • PROSPECT MEDICAL SYSTEMS
    • UNIVERSAL CARE

    School Attended

    • California Coast University
    • University Of Phoenix

    Job Titles Held:

    • Business Development liaison
    • Provider Network Representative
    • Contracts Administrator
    • Provider Services Representative

    Degrees

    • Bachelor of Science : Healthcare administration , Current
      Associate of Science : Healthcare Administration , 2014

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