I am a quick learning and extremely motivated employee with plenty of extensive experience in business management, accountancy, financial management, employee management, project management and computer systems deployment, as well as, over 7 years of experience in all (non-clinical) aspects of the dental industry including, billing and insurance processing.
Skills
Quality assurance and control
Strategic planning
Negotiation competency
Staff training and development
Project management
Financial administration
Performance improvements
Customer retention
Sales development
Reliable and punctual
Energetic self-starter
Excellent communication skills
Customer- and service-oriented
Experience
Business Coordinator, 06/2018 - Current Louisiana State University – Baton Rouge, LA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and maintained successful relationships with industry leaders.
Advised clients on business matters and drafted innovative solutions.
Assisted clients by delivering specialized business consulting and project quoting services.
Responded as first line of contact to customer inquiries and complaints.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Offered product and service consultations and employed upselling techniques. "Very successfully"
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Facilitated timely customer response and delivered exceptional customer service to enable account retention and growth.
Negotiated and closed deals with minimal oversight.
Processed orders through company system and coordinated product deliveries.
Executive Administrator, 10/2014 - Current Global Foundries – East Fishkill, NY,
Manage various office duties including, but not limited to, creating and managing filing systems, drafting all correspondence, managing office supply orders and distribution, managing all office mail.
Assist with responsibilities of oversight in financial areas such as accounting, tax, cash, budgeting, maintenance of financial records, preparation of financial statements, as well as financial analysis and reporting.
Oversaw the daily administrative and financial management activities as well as coordinated the startup of new a location, working closely with contractors, sub-contractors, City of Laurel's Municipal Center, Greenberg Gibbons management team, and Prince George's County Economic Development Corporation small business representatives.
Organized various types of events, which included the "N'Style's A Day in The Community", and hosted 200+ people.
Planned, coordinated and controlled daily operations of sales, financial management and human resources.
Implemented business processes to streamline daily operations and increase efficiency.
Fostered client and vendor relationship building through consistent and effective communication.
Represented company at industry meetings, conferences and trade shows.
Insurance Coordinator, 07/2010 - 12/2016 Lehigh Valley Hospital & Health – Orefield, PA,
Coordinate various front desk tasks in order to ensure
exceptional customer service by our front office team.
Patient scheduling and coordinate dental appointments,
coordinated appointment arrivals and departures, provided
patient care assistants, managed front desk operations.
Coordination of traffic control at front desk reception area and
other areas of the office.
Handling responsibilities of all front desk activities such as
answering multiple phone lines, prepare letters and
documents.
Managed all insurance verification, ADA claims processing,
and New plan breakdowns.
Provide dental benefit information to office, verify dental
insurance for patients, review claim information, and assist in
solving claim issues with CIGNA dental and other insurance
providers.
Education and Training
: , Expected in 2014 - Prince George's Community College - Upper Marlboro, MD, GPA:
High School Diploma: , Expected in 05/2013 - Largo Senior High School - Upper Marlboro, MD, GPA:
Certifications
Bookkeeping (7+ years) Business Development (7+ years) Data Entry (7+ years) Excel (10+ years) Microsoft Office (10+ years) PowerPoint (10+ years) Team Building (7 years) Billing (7+ years) Staff Management and Development (5 years)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
