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Benefits Analysts Resume Example

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BENEFITS ANALYSTS
Professional Summary

Meticulous [job title] , excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Experienced [job title]  professional with strong leadership and relationship-building skills.

Skilled [job title]  with experience in the [industry]  industry. Familiar with [systems] .

Skills
  • Extremely organized
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Staff development
  • Powerful negotiator
  • Team leadership
  • Budgeting and finance
Work History
Benefits Analysts, Current
CIGNA – Wilmington, DE
  • Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
  • Monitor and highlight high cost claims and ensure relevant parties are aware.
  • Monitor turn around times to ensure that claims are settled within required time scales, highlighting to team senior when this is not achievable.
  • Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
  • Interface effectively with internal and external customers to resolve customer issues.
  • Identify potential process improvements and make recommendations to team senior.
  • Actively support other team members and provide resource to enable all team goals to be achieved.
Dedicated Customer Service Representative, 03/2008 to 06/2014
CIGNA – Wilmington, DE
  • Receive requests by mail, telephone, or in person regarding insurance claims/policies while operating on multiple computer applications.
  • Respond to inquiries from policy holders, providers and/or others for information and assistance Perform research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mail or route claim forms and supporting documentation to various units for final processing Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • May seek assistance with complex customer services issues Ability to understand and interpret policy provisions Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
Volunteer Assistant Treasurer, 01/2013 to 06/2017
Eternal Hope of Glory – Chester, PA
  • Work according to the policies and procedures established by the Trustee Board or Financial Management Committee/Team Received, record and receipt funds from all sources and report them to the Church Treasurer, Trustee Board or Financial Management Committee/Team.
  • Receive offerings collected during worship services and count them at the conclusion of the services, ensuring more than one person is involved collecting and counting the offerings.
  • Ensure funds are deposited in a bank as soon as possible after they are received.
  • Deposits should be made within three days of receipt Establish a procedure to collect and record funds received other than through regular offerings, including funds received the mail or electronically.
  • Produce individual charitable gift report summaries of all donations received during a calendar year and mail within two weeks of the end of that year.
  • Churches may choose to produce individual reports quarterly.) Report regularly to the Trustee Board or Financial Management Committee/Team regarding total funds pledged and actually received for the year.
  • Report to the congregation at Annual Meeting regarding total funds pledged (if appropriate) and actually received for the year.
  • Inform and encourage regular, systematic giving by congregation through providing information regarding electronic giving.
  • Maintain confidentially of all financial information pertaining to receiving, recording and depositing of Assist with the training of the finance team members.
  • Coordinate the scheduling of the finance team members.
Realtor, 05/2007 to 03/2008
Prudential Fox & Roach Realtors – Hockessin, DE
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Negotiated, facilitated and managed real estate transactions.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Advertised client properties on websites, through social media and in real estate guides.
Skills
advertisements, closing, computer applications, contracts, clients, customer services, documentation, finance, financials, financial, Financial Management, forms, funds, HIPAA regulations, insurance, legal, market analysis, marketing, market, Mail, negotiation, networks, policies, processes, Receive requests, purchasing, quality, real estate, receiving, recording, research, sales, scheduling, telephone, vision
Education
Associate of Business Administration: 2006
Goldey Beacom College - Wilmington, DE
Associate of Business Administrative: 1991
Chubb Institute - Springfield, PA
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Resume Overview

Companies Worked For:

  • CIGNA
  • Eternal Hope of Glory
  • Prudential Fox & Roach Realtors

School Attended

  • Goldey Beacom College
  • Chubb Institute

Job Titles Held:

  • Benefits Analysts
  • Dedicated Customer Service Representative
  • Volunteer Assistant Treasurer
  • Realtor

Degrees

  • Associate of Business Administration : 2006
    Associate of Business Administrative : 1991

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