analysts resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Hardworking and reliable operational trade analysts with strong ability in time management and risk and control procedures. Offering great communication and analytical thinking skills. Highly organized, proactive and punctual with team-oriented ability, seeking a challenging position where I can further enhance my ability.
Skills
Project organization
Supervision
Communications
Process improvement
Team building
Customer service
Planning and coordination
Problem resolution
Experience
Analysts, 07/2018 - Current Santander Bank – Braintree, MA,
Ensure timely settlements for Northern Trust Asset Management equity traded in domestic and international markets.
Analyze whole researched daily trade settlement reporting via Failstation while reconciling any discrepancies between brokers and custodians to make sure equity trade settlement on time.
Efficiently used time management daily for account set ups, SSI updates, corporate action events, reports and client deliverables.
Constantly reduced risk by 50% and resolve potential buy-ins by working with custody, securities lending, and re- org departments.
Leveraged platforms such as CTM, Tradesuite, Alert, Failstation to input and compile data gathered from various sources.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Constantly increased the customer experience by 90% of the day identifying opportunities to improve the customer's financial wellbeing.
Drove proactive sales conversing through internal and outbound interactions with a defined sales process including, outbound calling, service to sales, teller interactions, appointment setting and increasing business by an substantial amount.
Identified the best product and procedural knowledge to identify, mitigate and solve client problems effectively.
Complied with all policies and procedures, demonstrating sound judgment within established limits.
Engaged in formal meetings, presentations and training to coach partners on how to improve product knowledge, provide excellent experience for customers and excel goals.
Collaborated with operations manager on staff compliance with all financial and banking regulations.
Reviewed capital projects for financial soundness and compliance with internal policies.
Youth Development Specialist, 12/2014 - 08/2017 G4S Secure Solutions, County Juvenile Detention Center – City, STATE,
Closely provide direct and continuous supervision of Cook County Juvenile Detention Center residents in accordance with policy and procedure promoting a safe, secure, environment.
Implemented daily sessions with residents to improve daily living.
Actively provide input on residents in shift reports using computer based program or paper documents.
Documenting observations throughout the shift as observed through day to day activity.
Operated and monitored electronic security and communication equipment including control panel, intercom, two way radio, and alarms.
Intervenes 95% of the shift when necessary in crisis situations in accordance with policy and procedures guidelines for physical and mechanical restraints, room confinements or other actions.
Established and ran successful programs focused on maximizing health and safety of youth from various backgrounds.
Verfied program performance against goals by assessing regular reports and identified areas in need of improvement, including service delivery, internal operations and program outreach.
Observed safety protocols to minimize accidents and spread of disease.
Assisted social workers with building, coordinating and leading programs delivering high-quality support.
Customer Service Clerk/ Supervisor, 05/2008 - 12/2014 Kmart – City, STATE,
Trained, and supervised employees more than 10 in all departments to adhere to business needs.
Oversee service desk department including front staff employees.
Provided clerical support to the administration department to ensure sufficient completion on daily business needs.
Fulfilled the company goals daily by maintaining a friendly and customer focused approach.
Communicated with customers, employees, and other individuals to answer questions, explain information, and address complaints.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Advised customers on optimal selections based on individual requirements and preferences.
Interacted with over 100 of customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented customer orders, processed payments and coordinated speedy preparation.
Greeted customers upon entrance and handled all cash and credit transactions.
Supervised and motivated customer service teams to maximize business performance.
Education and Training
Associate Of Applied Science Degree: , Expected in - ITT Technical Institute - , GPA: Status - GPA: 4.0/4.0, Highest Honors
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