Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Skills
Packaging and Labeling
Cash Register Operation
Cleaning and Sanitizing
Detail-Oriented
Verbal and Written Communication
Team Leadership
Customer Service
Coordinating Orders
Active Listener
POS System Operation
Stocking Supplies and Retail Products
Safe Food Handling Practices
Organization and Prioritization
Front of House Operations
Team Player
Solid Problem Solver
Coffee Expertise
Coffee and Tea Preparation
Experience
Barista , 02/2022 to Current Golden Entertainment, Inc. – Laughlin, NV,
Prepared and served coffee, espresso drinks, blended coffees and teas.
Described menu items to customers and suggested products based on stated preferences.
Gave samples of popular coffee and tea blends to create sales opportunities.
Followed health, safety and sanitation guidelines to pass state inspections.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Operated cash register, collected payments and provided accurate change.
Maintained calm demeanor during high-volume periods and special events.
Created complex, hand-crafted beverages based upon customer preferences.
Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Weighed, grounded and packed coffee to prepare customer orders.
Addressed and resolved customer concerns to maintain brand loyalty.
Received and accurately processed customer payments.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested appealing products.
Provided customers with product details, coffee blends and preparation descriptions.
Prepared and served hot or cold beverages.
Wrapped, labeled and dated food items for sale.
Lead Cashier, 01/2019 to 02/2022 Abm – Surprise, AZ,
Inventoried stock and placed new orders to maintain supplies for expected demand.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Answered customer questions, provided store information and directed customers to designated store areas.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Processed payments for customers quickly and accurately to exceed productivity standards.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Processed refunds for worn, damaged and broken merchandise.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
Supervised staff preparing and serving [Number] meals per day.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Overnight Stock Associate, 01/2016 to 07/2017 Meijer, Inc. – Lancaster, OH,
Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Trained and supervised [Number] new employees and served as overnight stocking and warehouse lead.
Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
Monitored and reported warehouse inventory to promote availability of required products for purchase.
Routed warehoused and incoming merchandise to proper store departments and locations.
Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
Assisted customers upon request in finding products or checked in warehouse for unstocked items.
Identified stock needs, replaced outdated stock and assembled products.
Removed product from boxes and placed on shelves according to merchandising guidelines.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Checked shelves in department to determine replenishment needs.
Used GIS software to locate merchandise in inventory for shelf restocking.
Prepared products by adding tags and readying pallets for restocking.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Identified and quickly handled spill clean-up.
Followed instructions to properly arrange merchandise items.
Cashier , 10/2014 to 08/2016 St. Jude Children's Research Hospital – Memphis, TN,
Helped customers find specific products, answered questions and offered product advice.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Processed refunds for worn, damaged and broken merchandise.
Disseminated information to customers regarding account updates, new service additions and promotional offers.
Verified customer age requirement for alcohol or tobacco purchases.
Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Helped with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 06/2012 Skyline High School - Front Royal, VA GPA:
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