Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

  • Packaging and Labeling
  • Cash Register Operation
  • Cleaning and Sanitizing
  • Detail-Oriented
  • Verbal and Written Communication
  • Team Leadership
  • Customer Service
  • Coordinating Orders
  • Active Listener
  • POS System Operation
  • Stocking Supplies and Retail Products
  • Safe Food Handling Practices
  • Organization and Prioritization
  • Front of House Operations
  • Team Player
  • Solid Problem Solver
  • Coffee Expertise
  • Coffee and Tea Preparation
Barista , 02/2022 to Current
Golden Entertainment, Inc.Laughlin, NV,
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Weighed, grounded and packed coffee to prepare customer orders.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Received and accurately processed customer payments.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested appealing products.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Prepared and served hot or cold beverages.
  • Wrapped, labeled and dated food items for sale.
Lead Cashier, 01/2019 to 02/2022
AbmSurprise, AZ,
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed refunds for worn, damaged and broken merchandise.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
  • Supervised staff preparing and serving [Number] meals per day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Overnight Stock Associate, 01/2016 to 07/2017
Meijer, Inc.Lancaster, OH,
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Trained and supervised [Number] new employees and served as overnight stocking and warehouse lead.
  • Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Monitored and reported warehouse inventory to promote availability of required products for purchase.
  • Routed warehoused and incoming merchandise to proper store departments and locations.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Checked shelves in department to determine replenishment needs.
  • Used GIS software to locate merchandise in inventory for shelf restocking.
  • Prepared products by adding tags and readying pallets for restocking.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Identified and quickly handled spill clean-up.
  • Followed instructions to properly arrange merchandise items.
Cashier , 10/2014 to 08/2016
St. Jude Children's Research HospitalMemphis, TN,
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Processed refunds for worn, damaged and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions and promotional offers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 06/2012
Skyline High School - Front Royal, VA

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School Attended

  • Skyline High School

Job Titles Held:

  • Barista
  • Lead Cashier
  • Overnight Stock Associate
  • Cashier


  • High School Diploma

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