, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Veteran banking professional dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals.
Skills
Consumer Banking
Team Leadership
Opening and Closing Procedures
Reviewing Documents
Developing Customer Relationships
Building Customized Solutions
Security Knowledge
Cross-selling expertise
Professional demeanor
Meeting sales goals
Strategic planning
Revenue Generation
Financial advice
Operations management
Customer Relationship Management
Account servicing
Educating clients
Work History
11/2018 to CurrentBanker People's United Bank | Cowan Heights, CA,
Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Supervised branch operations and made continuous improvements in each area.
Helped clients protect assets through variety of strategies.
Set risk management policies to mitigate bank losses.
Utilized up-to-date information to make effective decisions governing bank operations.
Provided advice on different bank products and financial options.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Developed customized solutions of deposit, lending and other products for small business customers.
Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Evaluated client financial positions and identified most appropriate banking products.
Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Exceeded sales goals on consistent basis.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Developed tailored solutions to meet individual banking needs.
07/2017 to 08/2018Server Dacha Beer Garden | Washington, DC,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Asked customers for feedback, solved problems, provided additional items and service throughout meal.
12/2016 to 06/2017Wireless Sales AssociateT-Roc | Homer Glen, IL,
Maintained customer satisfaction with quick and professional handling of product returns.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Upsold customers by recommending accessories and promotions to increase revenue.
Operated product tools, equipment, and point of sale terminals.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained records related to sales, returns and inventory availability.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Expected in 06/2013High School Diploma | Southridge High School, Beaverton, ORGPA:
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