automotive service manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Skills
Service Record,Policy, and Procedure Writing
Visual Inspections, Work Estimations, Schedule Preparations
Job Prioritizing
POS Inventory System Operation, Computerized Maintenance Management, Report Preparation and Analysis
Client Rapport-Building
Inbound Phone Call Handling
Office Reception
Correspondence Writing and Office Documents
Job Bidding
Financial Records and Processing
Effective Written, Professional, Verbal Communication
Memo Preparation
Customer Interaction
Work History
Automotive Service Manager, 01/2016 to 12/2023 Colony Tire Corporation – Charlotte, NC,
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Organized ongoing maintenance schedules to boost system performance.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Contributed to development, implementation and execution of maintenance programs.
Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Hired and trained new Automotive Service Employees to improve efficiency of department and cultivate productive work atmosphere.
Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
Professional Residential Cleaner, 01/2015 to 09/2022 The Cleaning Authority – San Diego, CA,
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cleaning vacation rentals, residential houses, deep cleanings and move outs.
Residential and Commerical new construction clean up
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Disposed of trash and recyclables each day to avoid waste buildup.
Dusted picture frames and wall hangings with cloth.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Adhered to professional house cleaning checklist.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Waxed and polished wood floors and other woodwork.
Collected payment for services rendered and provided client with billing receipts.
Created, documented customized weekly, bi-weekly, monthly and annually cleaning schedules.
Responsible for top to bottom detailed sanitize cleaning in every room such as bathroom living room, dining room bedroom and kitchen.
Spot cleaned all stains on carpet furniture and draperies.
Cleaned rugs, and carpets using vacums and shampooers.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Automotive Service Writer, 01/2016 to 12/2020 Virginia Tire And Auto – Sterling, VA,
Greeted and registered customers requiring service and directed automobiles to service garage.
Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
Answered service department phone and responded promptly to questions and messages.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Used computer system to enter customer information, create service records, order parts and develop cost estimations.
Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained excellent attendance record, consistently arriving to work on time.
Test drove vehicles to determine problems and test repairs.
Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Explained estimates and determined repair timelines to manage customer expectations.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Used Car Salesman, 01/2009 to 01/2016 J.D. Byrider Superstore – City, STATE,
Managed used vehicle wholesales and auction acquisitions.
Monitored and adjusted inventory to optimize customer options.
Conducted daily, weekly, monthly sales meetings to develop viable sales forecasts and associated sales strategies.
Listened to customer needs wants and desires to identify affordable vehicles that fit their needs and wants.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Informed customers of current store promotions to encourage additional vechile sales purchases.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Drive traffic through phone and online appointments and referrals to meet or exceed sales daily weekly and monthly targets.
Displayed vechiles by arranging in appealing ways to boost sales.
Education
High School Diploma: , Expected in 05/2003 to GREEN HIGH SCHOOL - GREEN, OHIO, GPA:
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