Agile Scrum Master resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development.

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over [Number] years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.

Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Attention to Detail
  • Complex Problem Solving
  • Data Analysis
  • Customer Needs Assessment
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Technology Implementation
  • Quality Assurance
  • Systems Analysis
  • Project Management
  • Testing and Troubleshooting
  • Software Process Management
  • Agile Best Practices
  • Effective Customer Communication
  • Backlog Management
  • Meeting Participation
  • Customer Requirements Analysis
  • Scrum Processes
  • Coaching and Mentoring
  • Deadline Driven
  • Collaboration Software
  • Public Speaking
  • Stakeholder Negotiations
  • MS Office
  • Team Leadership
  • Computer Programming
  • Network Security Software
  • Communication Planning
  • Software Development
Agile Scrum Master, 03/2021 - Current
Convergeone Portland, OR,
  • Participated in daily Scrum meetings to update on project progress.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
  • Developed new analytics tool to allow senior management to understand impact of each project.
Business System Analyst/Scrum Master , 07/2018 - 03/2021
Horizontal Liberty, SC,
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Troubleshot and resolved problems with programs and systems.
  • Contributed to successful field deployment of business systems improvements.
  • Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
  • Organized and enhanced business rules governing enhancements to existing systems.
  • Coordinated installation of updated computer programs and systems.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Diagramed and charted problems to facilitate comprehensive analysis.
  • Collected data in field, evaluated findings and produced reports and presentations.
  • Organized and executed strategies for migrating and consolidating data.
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Documented personnel feedback and developed solutions to address concerns.
  • Trained staff and users to work with computer systems and programs.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Developed and managed project plans while providing status updates to management.
  • Developed, documented and revised system design procedures and quality standards.
  • Used computer in analysis and solution of business problems.
  • Conferred with clients regarding information processing or computation needs.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Consulted with management to reach agreement on system principles.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.
Project Management , 05/2010 - 04/2015
Vine Heritage Consultant City, STATE,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Conducted periodic inspections of job sites for quality and progress.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Modified project plans when needed to better align with organizational objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Drafted project construction schedule and updated as job progressed.
  • Determined project staffing needs and led resource management.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Prepared cost estimates for projects of varying sizes.
Education and Training
Bachelor of Science: Sociology, Expected in 10/2014
University of Abuja - Abuja Nigeria,

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Resume Overview

School Attended

  • University of Abuja

Job Titles Held:

  • Agile Scrum Master
  • Business System Analyst/Scrum Master
  • Project Management


  • Bachelor of Science

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