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911 Telecommunicator Resume Example

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911 TELECOMMUNICATOR
Summary

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Risk mitigation
  • Logistics
  • Quality assurance
  • Employee supervision
  • Police department procedures
  • Critical thinker
  • Information documentation
  • Basic life support knowledge
  • Computer-based dispatch systems
  • Map reading abilities
  • Organization
  • Administrative support
  • Communications
  • Team building
  • First Aid/CPR
  • Process improvement
  • Operational improvement
  • Business operations
  • Problem resolution
  • Relationship development
  • Customer service
  • Planning and coordination
  • Calm and patient
  • Effective listening
  • Conflict resolution techniques
  • Cash register operation
  • Credit and cash transactions
  • Customer assistance
  • Coin counting
  • Cash management
  • Cash drawer balancing
Experience
911 Telecommunicator
October 2018 to September 2020Frontier Regional 911 － Condon, OR
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Conducted multiple fire dispatch assignments across Frontier Regional 911's region.
  • Executed proficiency in digital telephone systems.
  • Monitored switchboard and dispatched emergency services.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Assisted departments with special requests such as BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Preschool Teacher
August 2014 to June 2018Fossil Cooperative Preschool － Fossil, OR
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Distributed quarterly progress assessments and milestone reports to eachparent.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized and led activities to promote physical, mental and social development.
  • Taught children foundational skills such as colors, shapes and letters.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Completed all required documentation for National Head Start program.
  • Made healthy, well-balanced breakfasts and lunches for 10+ children.
  • Maintained child-friendly environment with access to outdoor activities.
  • Enforced behavior expectations at all times.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Increased student academic performance by diversifying teaching techniques.
  • Supervised up to 15 children on field trips to local parks, fire stations and zoos.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Incorporated music, art and theater into lesson planning.
  • Observed children to record development.
  • Administered and documented results of student assessments.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Promoted good behaviors by using positive reinforcement methods.
  • Identified early signs of emotional and developmental problems in children.
  • Developed professional relationships with parents, teachers, directors and therapists.
Paraprofessional
August 2008 to June 2011Dodge City Public Schools － Dodge City, KS
  • Physically and verbally interacted with students to engage individuals and groups throughout day.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Communicated effectively with educators from various grade levels.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Administered minor first aid to injured students and notified school nurse to render additional aid.
  • Created and distributed instructional materials for group and one-on-one use.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Encouraged students to be understanding of and helpful to others.
  • Promoted language development skills through reading and storytelling.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Provided students with personalized educational, behavioral and emotional support.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Maintained focused, inclusive and supportive learning environments.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Kept youth safe and secure at facility and in public.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Monitored students in class, hallways, lunchroom and playground to supervise, enforce rules and support lead teacher.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Provided feedback on individual actions, behaviors and verbal responses.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Prepared visual aids, equipment and classroom displays.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
Education and Training
Public Safety Telecommunicator Certificate : Basic Telecommunicator, November 2018Department of Public Safety Standards And Training － Salem, OR
Some College (No Degree) : Early Childhood EducationBlue Mountain Community College － Pendleton, OR
Some College (No Degree) : Early Childhood EdColumbia Gorge Community College － The Dalles, OR
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Resume Overview

Companies Worked For:

  • Frontier Regional 911
  • Fossil Cooperative Preschool
  • Dodge City Public Schools

School Attended

  • Department of Public Safety Standards And Training
  • Blue Mountain Community College
  • Columbia Gorge Community College

Job Titles Held:

  • 911 Telecommunicator
  • Preschool Teacher
  • Paraprofessional

Degrees

  • Public Safety Telecommunicator Certificate : Basic Telecommunicator , November 2018
    Some College (No Degree) : Early Childhood Education
    Some College (No Degree) : Early Childhood Ed

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