911 telecommunicator resume example with 20+ years of experience
Dedicated 911 Dispatcher offering [Number] years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in [Area of expertise] and [Type] protocols. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of [Area]. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified [Job Title] offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
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- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Served court documents and completed civil process duties for [Number] cases.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Drafted [Number] reports detailing incidents and safety violations.
- Maintained structure and security during court proceedings.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Gathered information and evidence to assist in solving crimes.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
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Resume Overview
School Attended
- North Central Technical College
Job Titles Held:
- 911 Telecommunicator
- Deputy Sheriff
- 911 Telecommunicator
- Police Dispatcher
Degrees
- Associate of Science
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