911 Telecommunicator Resume Example Lincoln County 911 Central Communications

911 TELECOMMUNICATOR

Summary

Positive and upbeat Customer Service Specialist bringing 33+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Map reading abilities
Information documentation
Basic life support knowledge
Police department procedures

Computer-based dispatch systems
Communications
Customer Service
First Aid/CPR

Education and Training

High School DiplomaTroy Buchanan High SchoolTroy,MO,05/1983

Some College (No Degree)NMSU / Now Truman State UniversityKirksville, MO

Major in Criminal Justice
Minor in Business Administration

Certifications

Certificate for Understanding Customer Services - 2019
Certificate for Successful Customer Interactions Course - 2019
Certificate for Basic Telephone Skills Course - 2019

Experience

Lincoln County 911 Central Communications911 Telecommunicator | Troy, Missouri01/2020 to 04/2020

Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Earned reputation for good attendance and hard work.

Lincoln County911 Telecommunicator | Troy, Missouri11/2004 to 12/2019

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Earned reputation for good attendance and hard work.

Activities and Honors

Lincoln County 911 Supervisor of the Year for 2013
County Service Award for 10 years of service in 2014
County Service Award for 15 years of service in 2019
Stork Pin and Letter of Recognition for delivering a baby by phone in 2018

Resume Overview

Companies Worked For:

Lincoln County 911 Central Communications
Lincoln County

School Attended

Troy Buchanan High School
NMSU / Now Truman State University

Job Titles Held:

911 Telecommunicator

Degrees

High School Diploma
Some College (No Degree)

911 Telecommunicator Resume Example

Resume Score: 80%

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