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911 telecommunicator resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Positive and upbeat Customer Service Specialist bringing 33+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Map reading abilities
  • Information documentation
  • Basic life support knowledge
  • Police department procedures
  • Computer-based dispatch systems
  • Communications
  • Customer Service
  • First Aid/CPR
Education and Training
Troy Buchanan High School Troy, MO Expected in 05/1983 High School Diploma : GPA : Status
NMSU / Now Truman State University Kirksville, MO, Expected in : GPA : Status
  • Major in Criminal Justice
  • Minor in Business Administration
Certifications
  • Certificate for Understanding Customer Services - 2019
  • Certificate for Successful Customer Interactions Course - 2019
  • Certificate for Basic Telephone Skills Course - 2019
Experience
Lincoln County 911 Central Communications911 Telecommunicator
City, STATE, 01/202004/2020
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Earned reputation for good attendance and hard work.
Lincoln County911 Telecommunicator
City, STATE, 11/200412/2019
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Earned reputation for good attendance and hard work.
Activities and Honors
  • Lincoln County 911 Supervisor of the Year for 2013
  • County Service Award for 10 years of service in 2014
  • County Service Award for 15 years of service in 2019
  • Stork Pin and Letter of Recognition for delivering a baby by phone in 2018

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Resume Overview

School Attended

  • Troy Buchanan High School
  • NMSU / Now Truman State University

Job Titles Held:

  • 911 Telecommunicator
  • 911 Telecommunicator

Degrees

  • High School Diploma
  • Some College (No Degree)

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