911 telecommunicator resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Positive and upbeat Customer Service Specialist bringing 33+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Map reading abilities
Information documentation
Basic life support knowledge
Police department procedures
Computer-based dispatch systems
Communications
Customer Service
First Aid/CPR
Experience
911 Telecommunicator, 01/2020 to 04/2020 Lincoln County 911 Central Communications – City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Earned reputation for good attendance and hard work.
911 Telecommunicator, 11/2004 to 12/2019 Lincoln County – City, STATE,
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Earned reputation for good attendance and hard work.
Education and Training
High School Diploma: , Expected in 05/1983 to Troy Buchanan High School - Troy, MO GPA: Status -
: , Expected in to NMSU / Now Truman State University - Kirksville, MO, GPA: Status -
Major in Criminal Justice
Minor in Business Administration
Activities and Honors
Lincoln County 911 Supervisor of the Year for 2013
County Service Award for 10 years of service in 2014
County Service Award for 15 years of service in 2019
Stork Pin and Letter of Recognition for delivering a baby by phone in 2018
Certifications
Certificate for Understanding Customer Services - 2019
Certificate for Successful Customer Interactions Course - 2019
Certificate for Basic Telephone Skills Course - 2019
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