911 Telecommunicator Resume Example
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911 TELECOMMUNICATOR
Summary
Positive and upbeat Customer Service Specialist bringing 33+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
- Map reading abilities
- Information documentation
- Basic life support knowledge
- Police department procedures
- Computer-based dispatch systems
- Communications
- Customer Service
- First Aid/CPR
Education and Training
High School DiplomaTroy Buchanan High SchoolCity,State,05/1983
Some College (No Degree)NMSU / Now Truman State UniversityCity
- Major in Criminal Justice
- Minor in Business Administration
Certifications
- Certificate for Understanding Customer Services - 2019
- Certificate for Successful Customer Interactions Course - 2019
- Certificate for Basic Telephone Skills Course - 2019
Experience
Lincoln County 911 Central Communications911 Telecommunicator | City , STATE01/2020 to 04/2020
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Earned reputation for good attendance and hard work.
Lincoln County911 Telecommunicator | City , STATE11/2004 to 12/2019
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Earned reputation for good attendance and hard work.
Activities and Honors
- Lincoln County 911 Supervisor of the Year for 2013
- County Service Award for 10 years of service in 2014
- County Service Award for 15 years of service in 2019
- Stork Pin and Letter of Recognition for delivering a baby by phone in 2018
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Troy Buchanan High School
- NMSU / Now Truman State University
Job Titles Held:
- 911 Telecommunicator
Degrees
- High School Diploma
Some College (No Degree)
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