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911 Telecommunicator Resume Example

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CP

911 TELECOMMUNICATOR
Summary

Positive and upbeat Customer Service Specialist bringing 33+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Map reading abilities
  • Information documentation
  • Basic life support knowledge
  • Police department procedures
  • Computer-based dispatch systems
  • Communications
  • Customer Service
  • First Aid/CPR
Education and Training
High School DiplomaTroy Buchanan High SchoolCity,State,05/1983
Some College (No Degree)NMSU / Now Truman State UniversityCity
  • Major in Criminal Justice
  • Minor in Business Administration
Certifications
  • Certificate for Understanding Customer Services - 2019
  • Certificate for Successful Customer Interactions Course - 2019
  • Certificate for Basic Telephone Skills Course - 2019
Experience
Lincoln County 911 Central Communications911 Telecommunicator | City , STATE01/2020 to 04/2020
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Earned reputation for good attendance and hard work.
Lincoln County911 Telecommunicator | City , STATE11/2004 to 12/2019
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Earned reputation for good attendance and hard work.
Activities and Honors
  • Lincoln County 911 Supervisor of the Year for 2013
  • County Service Award for 10 years of service in 2014
  • County Service Award for 15 years of service in 2019
  • Stork Pin and Letter of Recognition for delivering a baby by phone in 2018
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Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Troy Buchanan High School
  • NMSU / Now Truman State University

Job Titles Held:

  • 911 Telecommunicator

Degrees

  • High School Diploma
    Some College (No Degree)

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