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911 Telecommunicator Resume Example

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911 TELECOMMUNICATOR
Professional Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and emergent medical situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police, fire, EMS and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated and enthusiastic paramedic, eager to contribute to team success through hard work, attention to detail and excellent patient care and organizational skills. Clear understanding of the importance of efficient team work, communication and training in patient care settings. Motivated to learn, grow and excel in a fast-paced, team oriented department.

Skills
  • EMT (2003)
  • Paramedic (2006)
  • EMS Field Supervisor (2010-2015)
  • CPR/BLS Instructor
  • Phlebotomy experience
  • Police and Fire department policies and procedure knowledge
  • Computer-Aided Dispatching experience for EMS, fire and police departments
Work History
01/2018 to Current
911 TelecommunicatorCompany Name – City, State
  • Enhanced productivity by guaranteeing correctly prioritized, timely dispatch for emergency response from police and fire departments
  • Read system maps, input caller information, and document all details into computer-aided dispatch system.
  • Routed calls to police, fire and ambulance service to meet individual call for service needs.
  • Completed appropriate forms for police and fire department needs such as BOLO requests, command staff notifications, and requests for other service departments as needed.
  • Identified calls for service requiring additional resources and/or interventions from other first response or public service resources
  • Received public emergency and non-emergency calls and handled response prioritization in order to effectively dispatch police, fire, and other required agencies while tracking data in real-time environments
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls and radio dispatch
06/2015 to 01/2018
EMS/Fire TelecommunicatorCompany Name – City, State
  • Interfaced with callers to aid with medical emergencies and provide pre-arrival instructions while first response units responded.
  • Eliminated risks and emergency response delays by efficiently monitoring EMS and Fire department field units.
  • Received public emergency and non-emergency calls and determined response prioritization in order to effectively dispatch Fire and EMS units while tracking data in real-time environments.
  • Identified cases requiring additional resources and interventions, reaching out to other public safety departments as appropriate.
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio dispatch.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
06/2005 to 06/2015
EMT-IV/Paramedic/EMS Field SupervisorCompany Name – City, State
  • Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
  • Communicated with hospital personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Executed emergency diagnostic procedures to treat patients, using BLS and ALS skills, following in place protocols and medical direction.
  • Evaluated patient vital signs and status to determine care needs
  • Restocked ambulance with proper equipment to maintain optimum inventory.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Precepted EMT and Paramedic students in BLS and ALS skills in 911 EMS system
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to provide appropriate pre-hospital medical care.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
08/2000 to 06/2005
PhlebotomistCompany Name – City, State
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Spoke with patient to gather information for lab records and reduce fear and anxiety
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Obtained blood specimens by performing venipunctures, arterial, and finger sticks from pediatric and adult patients in outpatient and inpatient settings, as well as critical care, pediatric critical care, and emergency care units.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy carts and carriers with appropriate supplies.
Education
05/2000
High School Diploma
Knoxville Catholic High School - City
08/2006
Paramedic Certification: Emergency Medical
Roane State Community College - City
Certifications
  • First Aid/CPR Certified
  • CPR/BLS Instructor
  • PALS Certified
  • CIT Certified
  • FEMA NIMS ICS 100, 200, 700, 800
  • State of Tennessee Licensed Paramedic
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Resume Overview

School Attended

  • Knoxville Catholic High School
  • Roane State Community College

Job Titles Held:

  • 911 Telecommunicator
  • EMS/Fire Telecommunicator
  • EMT-IV/Paramedic/EMS Field Supervisor
  • Phlebotomist

Degrees

  • High School Diploma
    Paramedic Certification : Emergency Medical

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