(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. With over 15 years of progressive IT experience.

  • Troubleshooting
  • Technical documents comprehension
  • Staff Education and Training
  • Hardware knowledge
  • Technical analysis
  • Presentation Skills
  • Customer Service
  • Building Effective Relationships
  • Technical issues analysis
  • System upgrades
  • Server expertise
  • Infrastructure planning
  • Team building
  • Cybersecurity Best Practice Implementation
  • National security understanding
  • Communication Skills
  • Education
    Community College of The Air Force Montgomery, AL Expected in : Airman Leadership School - GPA :
    Community College of The Air Force Montgomery, AL Expected in : Theater Deployable Communications Course - GPA :
    Community College of The Air Force Montgomery, AL Expected in : Computer Systems Journeyman Course - GPA :
    Community College of The Air Force Montgomery, AL Expected in : Data Systems Course - GPA :
    Westmoore High School Oklahoma City, OK Expected in 05/2001 High School Diploma : - GPA :
    Work History
    Bank Of America Corporation - Windows System Administrator GS-12
    Phoenix, AZ, 03/2010 - Current
    • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis
    • Deployed antivirus and security solutions throughout entire Windows Environment
    • Secured integrity of data within DISA's Windows Environment for over 10 years
    • Uploaded new software, rolled out updates and applied patches to Windows servers upon release to prevent Malicious activity and reduce attack vectors
    • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
    • Provide advanced level expertise on IT issues relating to Microsoft Windows Server 2008, Server 2012, and Server 2016, Active Directory
    • Implemented security patches and updates for Windows products: Office, Server 2008, Server 2012, and Server 2016.
      Made configuration changes to virtual machine storage, RAM, and CPU per Mission Partner request
    • Accountable for high availability projects: HBSS, GBS(Global Broadcast System), DHSS (Defense Health Services Systems) JSME (Joint Satellite Management Enterprise)

    • Uses the DISA STIG (Security Technical Implementation Guides hardening guides to secure versus Windows server versions.

    • Created and submitted tickets and change requests for issues and Updates / patches.

    • Briefed Weekly Security reports to Senior leadership (GS-13/O-4 and above)
    • Reviewed and resolved Weekly ACAS (Assured Compliance Assessment Solution) Security scans and mitigated vulnerability’s.
    • Ensures application of information security/information assurance policies, principles, and practices developing procedures responding to new threats to systems to ensure confidentiality, integrity and availability.

    • Provide oversight of applicable information security policies, processes, and practices to ensure operational availability and integrity of enterprise applications, systems, networks, and data.

    • Troubleshoots all client side HBSS Components are up to date to include Virus Scan, DAT files, HIPS, Data Loss Prevention, Policy Auditor, Virus Scan Patches and McAfee Agents
    • Trained and Mentored new SAs to DISAs culture and policies to streamline their integration to the DISA team
    • Utilizes extensive knowledge of the Microsoft Operating systems to performance tune, evaluate methods and procedures, to maintain, plan and coordinate the installation of new products or equipment
    • Applies and implements system diagnostic tools to ensure availability and functionality of all systems
    • Identify Problems with Operating Systems and works directly with Application support and the customer to ensure all systems are compliant with DISA standards
    • Manage trouble tickets using ITSM/Remedy and ensure all tickets are resolved in a timely manner
    Dixon Valve - 3D0X2(Systems Administrator)
    Houston, TX, 01/2003 - 06/2011
    • Provided client desktop management for windows NT, Windows Xp, and Windows 7
    • Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes
    • Answering phones, Monitored and managed IT ticket support request using Remedy
      Ticketing application.
    • Responsible for Managing, troubleshooting, patching and executing FCO(Field Change orders) for operating systems to include Windows Server 2000, Server 2003, Server 2008, Unix and Linux.
    • Directly Supervised Airman and was responsible for ensuring Airman Met Mission Readiness Standards.
    • Managed and monitored Blue Coat proxies for unauthorized Activity.
    • Previsioned Workstations for end users
    • Actively managed and maintained antivirus and firewall endpoints, Policies, and removal procedures using McAfee Software suite.
    • Accountable Creating and Managed Active Directory users and computer for up to 6000 end users.
    • Worked as apart of Cadre of 15 Airman sent to New Orleans after Hurricane Katrina to recover commutations Systems for 917th Fighter wing
    • Continuously checked Server logs data, use logins and file permissions to monitor data safety and end-user efficiency
    • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
    General Dynamics Information Technology - Windows System Administrator
    City, STATE, 10/2006 - 03/2010
    • Designed and tested Disaster recovery Polices for the OC-ALC/ 72 ABW Communications.
    • Researched, Implement, Maintained a backup recovery solution that exceeded DOD requirements, all while saving the OC-ALC/ 72 ABW Communications cy money.
    • Explored and tested technologies that reduced the foot print of the data center while increasing Processing capacity.
    • Responsible for datacenter infrastructure upgrades to power, HVAC and datacenter floor design.
    • Lead the planning and implementation of new enterprise wide backup solution to include NetBackup and Acronis True image.
    • Installed and Managed Data Domain Deduplication storage systems
    • Comprehensively maintained stability of essential data backups on daily basis
    • Tracked Project Milestones and Deliverables

      Identify and relocated servers outside of the agency and bring them into a centralize datacenter the USAFs IT foot print.
    • Was able to Identify and repurpose equipment that would have gone to D.R.M.O (Defense Reutilization Marketing Office),saving the government over a half a million dollars.
    • Accountable for Employee resource issues including: staffing, Performance evaluations, career development and disciplinary issues
    Leader Communications LLC - Computer Help Desk Technician
    City, STATE, 02/2006 - 10/2006
    • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
    • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
    • Removed and replaced malfunctioning components to correct hardware problems
    • Created and managed users accounts on windows 2003 domain
    • Managed shared storage to include sweeps for unauthorized content
    • Installed and setup new printers across the Wing.
    • Provided client desktop management for windows NT and Windows Xp.
    • Troubleshot and Rebuilt end user desktops
      Worked with end users to provide training, resolve questions, assess user needs, and recommend change
    • Helped to develop a SDC (Standard Desktop Configuration) image for use across the Air Force Enterprise.
    • Was accountable for preparing laptops and blackberry’s for the General and his staff for their travel.
    • Provided General and his staff with technical support during their travels an
    • Oversaw the wings Rapids station printing and unblocking CACs (common Access Card)

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    School Attended

    • Community College of The Air Force
    • Community College of The Air Force
    • Community College of The Air Force
    • Community College of The Air Force
    • Westmoore High School

    Job Titles Held:

    • Windows System Administrator GS-12
    • 3D0X2(Systems Administrator)
    • Windows System Administrator
    • Computer Help Desk Technician


    • Some College (No Degree)
    • Some College (No Degree)
    • Some College (No Degree)
    • High School Diploma

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