Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. With over 15 years of progressive IT experience.
Skills
Troubleshooting
Technical documents comprehension
Staff Education and Training
Hardware knowledge
Technical analysis
Presentation Skills
Customer Service
Building Effective Relationships
Technical issues analysis
System upgrades
Server expertise
Infrastructure planning
Team building
Cybersecurity Best Practice Implementation
National security understanding
Communication Skills
Education
Community College of The Air ForceMontgomery, ALExpected in – –:Airman Leadership School - GPA:
Community College of The Air ForceMontgomery, ALExpected in – –:Theater Deployable Communications Course - GPA:
Community College of The Air ForceMontgomery, ALExpected in – –:Computer Systems Journeyman Course - GPA:
Community College of The Air ForceMontgomery, ALExpected in – –:Data Systems Course - GPA:
Westmoore High SchoolOklahoma City, OKExpected in 05/2001 – –High School Diploma: - GPA:
Work History
Bank Of America Corporation - Windows System Administrator GS-12 Phoenix, AZ, 03/2010 - Current
Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis
Deployed antivirus and security solutions throughout entire Windows Environment
Secured integrity of data within DISA's Windows Environment for over 10 years
Uploaded new software, rolled out updates and applied patches to Windows servers upon release to prevent Malicious activity and reduce attack vectors
Broke down and evaluated user problems using test scripts, personal expertise and probing questions
Provide advanced level expertise on IT issues relating to Microsoft Windows Server 2008, Server 2012, and Server 2016, Active Directory
Implemented security patches and updates for Windows products: Office, Server 2008, Server 2012, and Server 2016.
Made configuration changes to virtual machine storage, RAM, and CPU per Mission Partner request
Accountable for high availability projects: HBSS, GBS(Global Broadcast System), DHSS (Defense Health Services Systems) JSME (Joint Satellite Management Enterprise)
Uses the DISA STIG (Security Technical Implementation Guides hardening guides to secure versus Windows server versions.
Created and submitted tickets and change requests for issues and Updates / patches.
Briefed Weekly Security reports to Senior leadership (GS-13/O-4 and above)
Reviewed and resolved Weekly ACAS (Assured Compliance Assessment Solution) Security scans and mitigated vulnerability’s.
Ensures application of information security/information assurance policies, principles, and practices developing procedures responding to new threats to systems to ensure confidentiality, integrity and availability.
Provide oversight of applicable information security policies, processes, and practices to ensure operational availability and integrity of enterprise applications, systems, networks, and data.
Troubleshoots all client side HBSS Components are up to date to include Virus Scan, DAT files, HIPS, Data Loss Prevention, Policy Auditor, Virus Scan Patches and McAfee Agents
Trained and Mentored new SAs to DISAs culture and policies to streamline their integration to the DISA team
Utilizes extensive knowledge of the Microsoft Operating systems to performance tune, evaluate methods and procedures, to maintain, plan and coordinate the installation of new products or equipment
Applies and implements system diagnostic tools to ensure availability and functionality of all systems
Identify Problems with Operating Systems and works directly with Application support and the customer to ensure all systems are compliant with DISA standards
Manage trouble tickets using ITSM/Remedy and ensure all tickets are resolved in a timely manner
Provided client desktop management for windows NT, Windows Xp, and Windows 7
Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes
Answering phones, Monitored and managed IT ticket support request using Remedy
Ticketing application.
Responsible for Managing, troubleshooting, patching and executing FCO(Field Change orders) for operating systems to include Windows Server 2000, Server 2003, Server 2008, Unix and Linux.
Directly Supervised Airman and was responsible for ensuring Airman Met Mission Readiness Standards.
Managed and monitored Blue Coat proxies for unauthorized Activity.
Previsioned Workstations for end users
Actively managed and maintained antivirus and firewall endpoints, Policies, and removal procedures using McAfee Software suite.
Accountable Creating and Managed Active Directory users and computer for up to 6000 end users.
Worked as apart of Cadre of 15 Airman sent to New Orleans after Hurricane Katrina to recover commutations Systems for 917th Fighter wing
Continuously checked Server logs data, use logins and file permissions to monitor data safety and end-user efficiency
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
General Dynamics Information Technology - Windows System Administrator City, STATE, 10/2006 - 03/2010
Designed and tested Disaster recovery Polices for the OC-ALC/ 72 ABW Communications.
Researched, Implement, Maintained a backup recovery solution that exceeded DOD requirements, all while saving the OC-ALC/ 72 ABW Communications cy money.
Explored and tested technologies that reduced the foot print of the data center while increasing Processing capacity.
Responsible for datacenter infrastructure upgrades to power, HVAC and datacenter floor design.
Lead the planning and implementation of new enterprise wide backup solution to include NetBackup and Acronis True image.
Installed and Managed Data Domain Deduplication storage systems
Comprehensively maintained stability of essential data backups on daily basis
Tracked Project Milestones and Deliverables
Identify and relocated servers outside of the agency and bring them into a centralize datacenter the USAFs IT foot print.
Was able to Identify and repurpose equipment that would have gone to D.R.M.O (Defense Reutilization Marketing Office),saving the government over a half a million dollars.
Accountable for Employee resource issues including: staffing, Performance evaluations, career development and disciplinary issues
Leader Communications LLC - Computer Help Desk Technician City, STATE, 02/2006 - 10/2006
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Removed and replaced malfunctioning components to correct hardware problems
Created and managed users accounts on windows 2003 domain
Managed shared storage to include sweeps for unauthorized content
Installed and setup new printers across the Wing.
Provided client desktop management for windows NT and Windows Xp.
Troubleshot and Rebuilt end user desktops
Worked with end users to provide training, resolve questions, assess user needs, and recommend change
Helped to develop a SDC (Standard Desktop Configuration) image for use across the Air Force Enterprise.
Was accountable for preparing laptops and blackberry’s for the General and his staff for their travel.
Provided General and his staff with technical support during their travels an
Oversaw the wings Rapids station printing and unblocking CACs (common Access Card)
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