Windows Engineer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

A technical subject matter expert in system analysis, validation, and support. Proven expertise in understanding specifications and standards to successfully deliver projects in a timely, cost-effective manner.

  • Service now ITSM, Window Powershell, Web Development.
  • OS/Servers: Windows 7/Windows XP/2000/NT/98/95, Mac Osx 10.7, 10.8, 10.9 and 10.10, Linux/Fedora/Ubuntu/server, Windows Server 2008/2012.
  • Asset Management: Ordering, B2B, Inventory, ITSM Service now Administration with Asset Environment.
  • Software Experience: VPN, SQL, Office 2010/2013/Office 365, Dreamweaver, Visual Basic, AutoIT, VMware Player, Dameware Remote, LogMeIn, Procom plus, Adobe products, Cisco VPN client, Citrix, Visio, CA Software delivery, McAfee/EPO Enterprise, VMware.
  • Hardware: Desktop PC, laptop, MAC Computing Devices/Xserve, Dell PowerEdge/Blades, Baracuda/Web Gateway Firewall, printers and mobile devices. Wireless Linksys, Cradlepoint, Netgear, Sonic Wall. Local and network printers - Ricoh, HP, and Dell, Brother.
  • Mobile: Blackberry, Droid, Apple, including CDMA and GSM handsets.
  • Other: VoIP Phone Mitel OPS manager account and device configuration, Infrastructure development

Relevant Experience

Led change management initiatives to improve productivity and workflow by 90%.

Trained new and current employees for custom built applications in Service Now. Facilities, Procurement, Service Desk

Multiple technical awards for work performance.

Received award for customer service recognition and ability to work well with the other team members.

Developed MS Sharepoint and Service now Integration for handling Requests.

Provided solution for Integration of LDAP and Servicenow Sync single sign-on.

Windows Engineer, 2014 to
Apex Systems San Ramon, CA,
  • Developed SharePoint info-path Form development, enhancements and troubleshooting.
  • Maintained Active Directory/Exchange & Windows Server Administration 2012 r2, 2008 environment, Linux.
  • Enterprise server administration, maintenance, patching, upgrade.
  • Use of Power-Shell for scheduled task automation, mostly used for pulling reports, query and actions.
  • General Operations requests of access handling via Ticket queue.
  • Knowledge User administration in Office 365 cloud, including Hybrid (on premise environment & cloud).
  • Responsibilities: Support, Troubleshooting and communicating with customers for any Technical or Tickets escalated to our the team.
  • Provided Security Assistance for Email Export use of PowerShell query, report and Scheduled actions, Audit Checks.
  • Knowledge base writer - Provide document step-by-step solution for customers available in KB Sites.
  • Provide Support, Troubleshoot and solutions for applications based in Windows, OSX and Linux Ubuntu and Fedora.
  • Service now Product Owner ITSM Platform.
  • Application support, enhancement troubleshooting bugs in Service now Production Environment.
  • Maintained occasional Development, Project management, Testing, Administration and Enhancements.
  • Identified departmental needs and made suggestions regarding technical direction.
  • Made recommendations to improve technical practices.
  • Assisted with designing information and operational support systems.
  • Maintained security, backup, and redundancy strategies.
Lead Enterprise Support/Asset Management, 08/2011 to 11/2013
Comcast Millville, NJ,
  • Designed, Developed and Implement a solution called Walk-up Form InfoPath for Service desk service window. Used as kiosk machine in able users in need of technical support, and to log tickets.
  • Administration and distribution of standard desktop/laptop computers, utilizing imaging technology.
  • Provided Assistance in OS Image Standardization and deployment.
  • Troubleshoot and provide solutions for applications in Windows, Mac OSX and Linux.
  • Involved Configuration of Archiving and Restoring Data via Norton Ghost and xServer with Time machine.
  • Developed and documented processes for handling returned equipment and staging.
  • Assisted Network Administrators with the investigation of general network issues.
  • Supported for Microsoft and enterprise applications.
  • Provided On-site, on the phone and remote technology assistance.
  • Responsible as a Service now Administrator.
  • Tested programs to validate results.
  • Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
  • Formulated, defined and documented system specifications.
  • Developed solutions by preparing and evaluating alternative workflow options.

Lead IT Helpdesk/Analyst, 10/2007 to 08/2011
NVR Ryan Homes City, STATE,
  • Developed Windows automation tools used in Corporate image, System information, File transfer Automation, Printer installation for remote printers.
  • Handled email inquiries, change order requests, calls, and Unicenter Service Desk ITSM Tool.
  • Administration for AD, UNIX, and VPN Cisco TACS.
  • Account Administration, e-mail, OU management security groups and distribution group using Active Directory.
  • Maintained Troubleshooting, equipment repair, software debugging.
  • Provided remote support, on the phone and on-site.
  • Maintained Asset maintenance, quality check, Repair, inventory and data recovery.
  • Managed Litigation image copy for Information Security Team.
  • On call support for routers, wireless connectivity and wireless printing in model homes.
  • Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
  • Maintained Weekly IT internal Audit.
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Test Analyst/RF Engineer, 02/2007 to 09/2007
Motorola City, STATE,
  • Conducted and executed tests on a prototype software and hardware for major cell phone manufacturers.
  • Ensured proper functions of CDMA performance of handsets.
  • Worked with subscriber radios, laptops, and GPS equipment to collect data in a vehicle.
  • Prepared test radios including flashing radio software, PC and GPS equipment for test.
  • Maintained collecting and logging data during travel.
Tech Support Specialist, 07/2006 to 01/2007
Presidium Learning City, STATE,
  • Provided customer support with PC and school registration system.
  • Assisted customers with updating IE, hardware, plug-ins, and System Management Server.
  • Maintained all level of ticket priorities using ticket management system.
  • Customer care and assistance with on-line software, account troubleshooting, installation of plug-ins.
  • Reviewed and Ensured proper ticket escalation to level 2 tier support.
: Internship Program, Expected in Apr 2006
AMA College/University - ,

Provide support for locating and fixing program bugs in campus system program. Monitor Connectivity of Laboratory Machines Support for students and school staffs with computer hardware and software issues. Maintained computer laboratory clean and safe environment. Create inventory and maintained logs of laboratory devices. Support for students and teachers who are experiencing issues with Computers. Projects: Thesis in Engineering School Management System, with Enrollment, Registration and Admissions. Using VB and SQL platform.

Bachelor of Science: Information Technology, Expected in
AMA University - ,
Information Technology
Associates Degree: Computer System Programming and Design, Expected in 2002
ACC - ,

Computer System Programming and Design


Active Directory, Adobe products, Dreamweaver, AD, Agile, Asset Management, Automation, automation tools, B2B, Cisco, Citrix, CMS, CA, Hardware, computer hardware, client, Customer care, customer support, debugging, delivery, Dell, Desktop PC, Documentation, e-mail, Email, Engineering Projects, equipment repair, GPS, GSM, HP, Image, imaging, Information Security, Innovation, internal Audit, IE, Inventory, laptop computers, laptops, Linux OS/Servers, Litigation, logging, MAC OSx/XServe, McAfee, Access, Exchange, Office, SharePoint, Windows 7, Windows, Window, 2000, 98, NT, Windows XP, Enterprise, network printers, Network, Norton Ghost, OS, Printer, printers, Procurement, Project management, quality, receiving, routers, routing, Servers, Shell, Scripting, SQL, technical support, Phone, Troubleshoot, Troubleshooting, UNIX, upgrade, VPN, Visio, Visual Basic, VB, VoIP, Web Development, Windows Server

  • Service Now Enterprise Community
  • PH Android Development Group

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Resume Strength

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Resume Overview

School Attended
  • AMA College/University
  • AMA University
  • ACC
Job Titles Held:
  • Windows Engineer
  • Lead Enterprise Support/Asset Management
  • Lead IT Helpdesk/Analyst
  • Test Analyst/RF Engineer
  • Tech Support Specialist
  • Bachelor of Science
  • Associates Degree