A technical subject matter expert in system analysis, validation, and support. Proven expertise in understanding specifications and standards to successfully deliver projects in a timely, cost-effective manner.
Led change management initiatives to improve productivity and workflow by 90%.
Trained new and current employees for custom built applications in Service Now. Facilities, Procurement, Service Desk
Multiple technical awards for work performance.
Received award for customer service recognition and ability to work well with the other team members.
Developed MS Sharepoint and Service now Integration for handling Requests.
Provided solution for Integration of LDAP and Servicenow Sync single sign-on.
Provide support for locating and fixing program bugs in campus system program. Monitor Connectivity of Laboratory Machines Support for students and school staffs with computer hardware and software issues. Maintained computer laboratory clean and safe environment. Create inventory and maintained logs of laboratory devices. Support for students and teachers who are experiencing issues with Computers. Projects: Thesis in Engineering School Management System, with Enrollment, Registration and Admissions. Using VB and SQL platform.
Computer System Programming and Design
Active Directory, Adobe products, Dreamweaver, AD, Agile, Asset Management, Automation, automation tools, B2B, Cisco, Citrix, CMS, CA, Hardware, computer hardware, client, Customer care, customer support, debugging, delivery, Dell, Desktop PC, Documentation, e-mail, Email, Engineering Projects, equipment repair, GPS, GSM, HP, Image, imaging, Information Security, Innovation, internal Audit, IE, Inventory, laptop computers, laptops, Linux OS/Servers, Litigation, logging, MAC OSx/XServe, McAfee, Access, Exchange, Office, SharePoint, Windows 7, Windows, Window, 2000, 98, NT, Windows XP, Enterprise, network printers, Network, Norton Ghost, OS, Printer, printers, Procurement, Project management, quality, receiving, routers, routing, Servers, Shell, Scripting, SQL, technical support, Phone, Troubleshoot, Troubleshooting, UNIX, upgrade, VPN, Visio, Visual Basic, VB, VoIP, Web Development, Windows Server
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