Vault Ops Resume Example Company Name

AmyGiles

Summary

I offer many attributes to a company. I am diligent, honest and extremely well versed in customer service. I understand without the customer there is no business. I listen intently to the customer. Their needs, wants and desires are first and foremost. I pay special attention to policy and procedure. Government and Corporate.

I am a pro advocate for the legalization of marijuana. I would be delighted and honored to work in such a field. Truly would be my dream career of choice. Thank you

Sincerely

Amy J Giles

Sprfreegrl@gmail.com

9034864475

Skills

Policies and procedures implementation
Process improvement strategies

Incidents management
Multidisciplinary collaboration

Experience

Vault Ops
City, StateCompany Name/Jun 2021 to Current

Secured revenue, accurately monitoring cash intake and maintaining policy updates to eliminate discrepancies.
Operational efficiencies and traceability, for financial records.
Managed company operations with responsibility for profit and loss, and inventory control.
Compliance, including SOPs, and best practice of company and regulatory requirements.
Enforced through proper policy and procedure security to protect company assets from theft, loss or damage.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
Improved morale and management communication by creating employee recognition and rewards practices.
Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
Rewrote web application tracking investigator report quality and monitored performance metrics for [Number]+ field investigators.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Defined project roadmap to solidify project objectives and milestones.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Collaborated with [Number]-person team to improve tracking and work issue logging.
Boosted company efficiency through technology upgrades and process improvements, leading to [Result].

Customer Service Representative
City, StateCompany Name/Dec 2020 to Jun 2021

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Delivered service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Set up and activated customer accounts to maintain QA satisfaction levels.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Educated customers on special pricing opportunities and company offerings.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.

Market Manager Direct Sales
City, StateCompany Name/Jun 2010 to Jun 2015

Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
Leveraged industry trends and competitive analysis to improve marketing campaign performance.
Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Trained with successful business development personnel to optimize marketing performance and learn industry.
Conferred with advertising managers to develop and implement marketing plans.
Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
Partnered with sales representatives during customer consultations to build agency and customer relations.
Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
Secured branded product sales, driving national marketing strategies to maximize outreach.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Mentored marketing personnel on best practices and protocol to maximize productivity.
Executed optimal sales strategies to achieve commercial goals for all markets.
Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Recommended product changes to enhance customer interest and maximize sales.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Conducted research and development on existing and emerging products to highlight benefits and attract retention.
Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
Balanced company objectives and customer desires when formulating pricing and marketing strategies.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Captured new market share by optimizing business strategies and launching products to diversify offerings.
Created award-winning programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness.
Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.

Education and Training

High School DiplomaBishop England HighschoolMay 1986City, State

Resume Overview

School Attended

Bishop England Highschool

Job Titles Held:

Vault Ops
Customer Service Representative
Market Manager Direct Sales

Degrees

High School Diploma

Vault Ops Resume Example

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