Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I offer many attributes to a company. I am diligent, honest and extremely well versed in customer service. I understand without the customer there is no business. I listen intently to the customer. Their needs, wants and desires are first and foremost. I pay special attention to policy and procedure. Government and Corporate.

I am a pro advocate for the legalization of marijuana. I would be delighted and honored to work in such a field. Truly would be my dream career of choice. Thank you


Jessica J Claire


  • Policies and procedures implementation
  • Process improvement strategies
  • Incidents management
  • Multidisciplinary collaboration
06/2021 to Current
Vault Ops Cash Store Roswell, NM,
  • Secured revenue, accurately monitoring cash intake and maintaining policy updates to eliminate discrepancies.
  • Operational efficiencies and traceability, for financial records.
  • Managed company operations with responsibility for profit and loss, and inventory control.
  • Compliance, including SOPs, and best practice of company and regulatory requirements.
  • Enforced through proper policy and procedure security to protect company assets from theft, loss or damage.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
  • Rewrote web application tracking investigator report quality and monitored performance metrics for [Number]+ field investigators.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Defined project roadmap to solidify project objectives and milestones.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Collaborated with [Number]-person team to improve tracking and work issue logging.
  • Boosted company efficiency through technology upgrades and process improvements, leading to [Result].
12/2020 to 06/2021
Customer Service Representative Wal-Mart City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
06/2010 to 06/2015
Market Manager Direct Sales AT&T CommunicationsISales City, STATE,
  • Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance.
  • Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Secured branded product sales, driving national marketing strategies to maximize outreach.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Captured new market share by optimizing business strategies and launching products to diversify offerings.
  • Created award-winning programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
Education and Training
Expected in 05/1986
High School Diploma:
Bishop England Highschool - Charleston, SC

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  • Bishop England Highschool

Job Titles Held:

  • Vault Ops
  • Customer Service Representative
  • Market Manager Direct Sales


  • High School Diploma

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