I offer many attributes to a company. I am diligent, honest and extremely well versed in customer service. I understand without the customer there is no business. I listen intently to the customer. Their needs, wants and desires are first and foremost. I pay special attention to policy and procedure. Government and Corporate.
I am a pro advocate for the legalization of marijuana. I would be delighted and honored to work in such a field. Truly would be my dream career of choice. Thank you
Sincerely
Jessica J Claire
resumesample@example.com
90XXXXXX
Skills
Policies and procedures implementation
Process improvement strategies
Incidents management
Multidisciplinary collaboration
Experience
06/2021 to Current
Vault OpsCash Store – Roswell, NM,
Secured revenue, accurately monitoring cash intake and maintaining policy updates to eliminate discrepancies.
Operational efficiencies and traceability, for financial records.
Managed company operations with responsibility for profit and loss, and inventory control.
Compliance, including SOPs, and best practice of company and regulatory requirements.
Enforced through proper policy and procedure security to protect company assets from theft, loss or damage.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
Improved morale and management communication by creating employee recognition and rewards practices.
Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
Rewrote web application tracking investigator report quality and monitored performance metrics for [Number]+ field investigators.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Defined project roadmap to solidify project objectives and milestones.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Collaborated with [Number]-person team to improve tracking and work issue logging.
Boosted company efficiency through technology upgrades and process improvements, leading to [Result].
12/2020 to 06/2021
Customer Service RepresentativeWal-Mart – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Delivered service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
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