Various Positions Resume Example SERVICE MASTER

VARIOUS POSITIONS

Summary

Innovative and results-oriented IT professional with extensive experience defining IT strategies and developing transformative solutions that deliver immediate results and improvements across both startup and enterprise--level environments.

Proven track record of designing and executing new initiatives that optimize operations, elevate service and support delivery, and strengthen technology capabilities.

Exemplary leader with tactical background in Banking, Manufacturing, Retail & Consumer services.

Sterling history of building and leading cross--functional teams to top--flight service and support deliveries.

Ability to absorb complex technical information and steadfastly react to changing technology environments across multiple business arenas.

Highlights

15 years of proven leadership and project management experience with system implementations
Refined & Implemented SDLC process which is data driven. Has helped reduce projects costs by 17%
Fortune 500 consulting

Managed delivery of very large business transformation programs (24 Million)
Managed both offshore – on shore and very diverse teams
Demonstrated experience in the areas of change leadership, agile software development and delivery, digital transformation, mobility strategy, global program management, strategic sourcing and developing talent

Experience

Various Positions, 01/2004 to CurrentSERVICE MASTER

Manage & deliver multiple related projects directed toward strategic business and other organizational objectives.Initiated and executing key programs for Enterprise Application including (Salesforce, PCI, Mobilty Service & Sales), Olympus etc) a large overhaul of existing apps and creation of new programs for ETL, Monitoring and Metrics as well as processes for Change and Release Management and Business engagement.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Re-engineer applications around companies established policies Prepare project scope, functional specification and periodically update management of progress.
Manage and monitor assigned outsourced projects.
DR/High availability Planning Nature of projects includes, application reengineering, integrating mission with handheld systems, routing & scheduling, interfacing with third party products, making applications multi- lingual and multi-currency and supporting business intelligence solutions etc.
Some projects were web based and some traditional.

Application Manager, 09/2002 to 06/2004GIORGIO ARMANI － New York, NY

Proactively managed systems development, implementation and risk via the use of SDLC.
Managed 10 to 15 technical resources as well as authored Statement of Work.
Tracked software customization, defects and issues via the use of SDLC.
Provided delivery management to ensure customer satisfaction and reference- ability Mentored staff in methodology and encouraged best practice in project management and project planning.
Coach, mentor and lead personnel within a technical team environment.
POS application testing solution was designed to achieve the following goals: Transparent Requirement Traceability Matrix Accelerated way to design new test cases and re-use existing ones High level test cases designed to cover all critical business process scenarios of a typical POS application Developed and implemented POS application providing state of the art functionality to run a retail business.
Application built to the highest standards, ideally suited to the demanding environment of retail business.
Used distributed database technology that delivers ultimate dependability, allowing the system to operate even when the server or network is down.
Registers automatically synchronizes the transaction database ensuring dependable data integrity at all times.

Sr. Consultant, 03/1992 to 09/2002MINDTREE CONSULTING LINC SOFTWARE

Citibank, JP Morgan Chase, CANNON, NCS) MindTree, a global IT and R&D consulting company, provides offshore software development, product engineering and outsourcing services on a global delivery model.
Managed client engagement services and solution implementations.
Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
Manage transition of client from Solutions Implementation to Client Support.
Manage the development and maintenance of implementation portions of project.
Developed multiple RFP/RFI documents & WBS.
Increased the company's growth by securing new partners, consulting engagements and by delivering new projects.
Proactively managed systems development, implementation and risk via the use of SDLC.
Monitored project activities and advised staff of issues due to resource availability.
Managed 5 to 50 technical resources as well as authored Statement of Work.
Consulting experience in Fortune 500 companies.
Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.
Developed working prototype as proof a concept.

Education

MBAColorado Technical University

Information technologyNational Institute Of Information Technology

Master of Arts:EconomicsMadras University

Certifications

ITIL Service Management Foundation Certification

Strategic business leadership Project/Program Management

Change Management

Six Sigma � Green Belt /Business Management

Oracle 6

I Series Certification

Prime systems Management

Product Management.

Technical Skills and Qualifications

OS: DB2, MVS, Unix, Windows, Linux

Tools: LANSA CASE , BCD

Messaging: SOA, REST, SOAP, ESB, XML, MQ, EDI, FTP, Informatica ETL, Pentaho PDI

Databases: PrimeOS, DB2, Oracle, Microsoft Access,

Packages: ACBS, Salesforce, Siebel CRM, e-RMS, NIDHISYS , Oracle WebLogic, Oracle ATG, OSAP

Integration Programming Languages & Framework: PL/SQL, Pro*C, C , Java,

Resume Overview

Companies Worked For:

SERVICE MASTER
GIORGIO ARMANI
MINDTREE CONSULTING LINC SOFTWARE

School Attended

Colorado Technical University
National Institute Of Information Technology
Madras University

Job Titles Held:

Various Positions
Application Manager
Sr. Consultant

Degrees

MBA
Information technology
Master of Arts : Economics

Various Positions Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes