triage nurse resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.

  • Support services
  • Schedule and calendar management
  • Document control
  • Calendar Management
  • Product and service understanding
  • Inventory replenishment
  • Professional and mature
  • Strong problem solver
  • Report writing
Triage Nurse, 02/2020 - Current
Humana Inc. Tidewater, VA,
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Rendered telephone advice according to established guidelines and protocols.
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • Communicated triage information to primary care team to discuss disposition.
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Documented services discussed and provided details in electronic medical records.
  • Cultivated professional conduct operating under triage nursing care guidelines.
  • Attended educational workshops to maintain current competency and licensure in nursing specialty.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
Assistant Healthcare Coordinator , 09/2015 - 02/2020
At Home Health Care Dallas, TX,
  • For an assisted living facility.
  • Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
  • Processed confidential, patient paperwork with accuracy and deference to patient privacy.
  • Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
  • Connected patients with referred doctors to provide specialized, high-quality care.
  • Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
  • Transcribed doctor's orders for patient medical history reports.
  • Scheduled urgent tests and examinations by juggling patient schedule with company calendar.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Navigated health information exchange systems to preempt and identify patient needs.
  • Processed meticulous documentation related to prior authorizations and insurance referrals.
  • Encouraged patients to engage with community programs to develop community organization efforts.
  • Assisted patient in navigating facilities to find specialty care units.
  • Administered medication to patients according to strict schedules.
  • Gathered community resources and coordinated referrals to obtain services.
  • Provided education and support to patients' family members.
  • Transported patients to social activities and doctors appointment without accident for the entire time at job employment.
  • Performed psychosocial assessments and evaluations of current needs.
  • Set up family meetings with guidance from physicians.
  • Went numerous days without incident by maintaining cleanliness and safety of environments.
LVN Field Nurse, 12/2012 - 12/2014
Dialysis Clinic Center, TX,
  • Private duty pediatric nurse.
  • GB experience and trach and vent training.
  • Educated patients and family members about disease facts, medications and home care instructions.
  • Consulted with patients regarding medical options and disease prevention strategies to encourage optimal health.
  • Provided attentive healthcare to sick, disabled and injured patients.
  • Updated clinical records according to policies and procedures.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Monitored infection control procedures to verify facility-wide health and safety.
Certified Medical Assistant, 07/2005 - 11/2008
Texas Digestive Disease Consultants City, STATE,
  • Duties included performing immunizations, patient care, assisting Doctors with capsule endoscopies, entering patient records into computer systems, calling in prescriptions, blood pressures, scheduling and answering phone calls.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
Education and Training
Associates Degree of Arts: , Expected in 2013
North Central Texas College - Corinth, TX
Status -
High School Diploma: , Expected in 2000
Edward Marcus High School - ,
Status -
LVN Certificate : Nursing , Expected in 07/2010
Tyler Junior College - Tyler, TX
Status -

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Resume Overview

School Attended

  • North Central Texas College
  • Edward Marcus High School
  • Tyler Junior College

Job Titles Held:

  • Triage Nurse
  • Assistant Healthcare Coordinator
  • LVN Field Nurse
  • Certified Medical Assistant


  • Associates Degree of Arts
  • High School Diploma
  • LVN Certificate

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