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Transitional Assistance Dept. (TAD) OA II Resume Example

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TRANSITIONAL ASSISTANCE DEPT. (TAD) OA II
Summary

Polite and attentive Office Assistant offering excellent customer service. A goal-oriented employee adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele. Dedicated and hardworking with a drive to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Skills
  • Document control
  • Data entry
  • Microsoft Word aptitude
  • Powerpoint proficient
  • Customer service
  • Team collaboration
  • Scanning and copying
  • Records maintenance
  • Excellent communication
  • Attention to detail
  • Information verification
  • Mail handling
  • Inventory organization
Experience
Company Name | City, StateTransitional Assistance Dept. (TAD) OA II02/2020 - Current
  • Developed and oversaw internal and external events.
  • Completed efficient onboarding of new customers, including creating profiles, defining lists and uploading data.
  • Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Received and screened high volume of internal and external communications.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation, and tasks involving use if the state MEDS and CIV systems.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Company Name | City, StateContracted PSE/CSC Interim Secretary09/2019 - 02/2020
  • Received and screened high volume of internal and external communications.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Maintained business records by updating customer information.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Created and updated Excel spreadsheets to document and report on Wellness and Retiree data.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered approximately 35 phone calls daily and pleasantly welcomed visitors to office.
  • Assisted with administrative tasks, including filing, answering phones, and mail merging and distribution.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Company Name | City, StateTemporary Employee05/2019 - 09/2019
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Supported clerical needs of the department including taking messages, scanning documents and routing business correspondence.
Company Name | City, StateTemporary OA III02/2019 - 05/2019
  • Received and screened high volume of internal and external communications.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Responded to telephone inquiries from clients and Psychiatrists and Clinical Therapists and delivered information to inform and educate callers.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained front office cleanliness and organized supplies to increase new client intake productivity.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and counseling information.
  • Provided key administrative support to coworkers, taking on tasks such as new client intake and registration, and creating charts during peak times.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Answered office phone and emails to schedule appointments, forward information and complete front desk duties.
Education and Training
University of Phoenix | CityBachelor of Science in Healthcare Administration
Mount San Jacinto College | CityAssociate of Science in Science
Mount San Jacinto College | CityAssociate of Arts in Social/Behavioral Science
Mount San Jacinto College | CityAssociate of Arts in Humanities
Mount San Jacinto College | CityAssociate of Arts in Liberal Arts
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Resume Overview

School Attended

  • University of Phoenix
  • Mount San Jacinto College

Job Titles Held:

  • Transitional Assistance Dept. (TAD) OA II
  • Contracted PSE/CSC Interim Secretary
  • Temporary Employee
  • Temporary OA III

Degrees

  • Bachelor of Science in Healthcare Administration
    Associate of Science in Science
    Associate of Arts in Social/Behavioral Science
    Associate of Arts in Humanities
    Associate of Arts in Liberal Arts

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