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Tower Hand Resume Example

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TOWER HAND
Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 15 years of proven performance in fast-paced, high-stress environments.

Skills
  • Keenness of insight
  • Cash transactions
  • Correspondence typing
  • Office supplies ordering
  • Issue handling
  • Meeting arrangements
  • Oral and writing communication
  • Appointment confirmation
  • Listening skills
  • Call routing
  • Fluent in Russian and English
  • Hospitality services
  • Customer assistance and interaction
Experience
Tower Hand / Company Name - City, State06/2013 - 02/2020
  • Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
  • Managed maintenance and repairs for assigned towers.
  • Performed daily inspections of random site buildings.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Unloaded incoming inventory and placed products onto shelves.
  • Painted building structures.
  • Used measuring instruments to inspect parts.
  • Completed all repairs and maintenance work to company standards.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
  • Used hand tools to mount, install, and secure tools.
  • Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns.
  • Kept supervisor informed of job progress and material requirements
  • Maintained inventory for central warehouse of tools and supplies.
  • Responsible for promoting safe and clean working environment.
  • Cleaned all construction areas to avoid hazards.
  • Cut materials to specified sizes for installation using power saws and tile cutters.
  • Installed, repaired and rebuilt tile, brick and stone surfaces.
Beauty Advisor / Company Name - City, State03/2010 - 03/2013
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Accomplished and surpassed sales goals on regular basis.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Cleaned workstation, tools and equipment.
  • Finalized purchases and processed payments.
  • Kept counter and display areas in clean and neat fashion.
Front Desk Receptionist / Company Name - City, State01/2009 - 03/2013
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed guest billings and posted charges to room accounts.
  • Assisted with administrative tasks, including filing, answering phones
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with manager and sale manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed all front desk operations for busy high-volume hotel.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Education and Training
Marshall - City06/2007High School Diploma
Madison Area Technical College - City, StateSome College (No Degree): Computer Programming
Certifications
  • Certification in CPR and AED
  • First aid and AED certifications
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Resume Overview

School Attended

  • Marshall
  • Madison Area Technical College

Job Titles Held:

  • Tower Hand
  • Beauty Advisor
  • Front Desk Receptionist

Degrees

  • Marshall - City 06/2007 High School Diploma
    Madison Area Technical College - City, State Some College (No Degree) : Computer Programming

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