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Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise..


Computer, typing and software knowledge. Accounts payable. Health Unit Coordinator on MedSurge floor in a hospital


10+ years experience in customer service and proper phone etiquette.


Energetic account executive with two years experience in a replicable accounting firm. Organized and professional

Highlights
  • Microsoft Office Proficiency
  • Insurance eligibility verifications
  • Excel spreadsheets
  • AR/AP
  • Meticulous attention to detail
  • Resourceful
  • Self-directed
  • Microsoft Word, Excel, powerpoint
  • Time management
  • Professional and mature
  • Strong problem solver
  • Weekly Payroll
  • Entry level tax preparation
  • Data entry
  • Inventory/production
  • Time management
  • Legal assistant in high volume law office
  • Warehouse
  • Dedicated team player
  • Cold Calling
  • Strong interpersonal skills
  • Customer Service
  • Proofreading
  • Invoicing
  • Medical terminology
  • Scanning Documents
  • Account management
  • Schedule management
  • Patient charting
  • Territory Sales Experience
Accomplishments

Promoted to office manager after four months of employment.


Increased office organization by developing more efficient filing system and customer database protocols.


Created a more substantial and efficient way to maintain payroll/personal files for each independent contractor for marketing company.

Experience
Temp, 08/2013 to 01/2015At Work Personnel Services － Dandridge, TN

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Worked as a temporary employee for Jenkins Insurance Company (Receptionist), @Work Personnel Services (Front desk receptionist/dispatching), and Unified Marine, Inc. (Warehouse helper and assistant to warehouse manager) through this company.

Account Executive/Administrative Assistant, 11/2013 to 07/2014Kanter & Associates P.A. C.P.A － Oldsmar, FL
  • Increased productivity through cold calling and canvassing.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and scheduled appointments.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing email correspondences.
Administrative Assistant/Office Manager, 09/2011 to 10/2012WDS Marketing, Inc － Tampa, FL
  • Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.Created expense reports using Microsoft Excel spreadsheets.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Contacted providers to discuss status of re billing and reimbursement process to ensure account resolution.Updated patient accounts and information on a daily basis.Managed incoming and outgoing calls for busy marketing office.
Front Desk Clerk, 04/2010 to 01/2011Creekstone Inn － Pigeon Forge, TN
  • Pigeon Forge, T N Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Recommended top dining and entertainment options for guests in the Sevier County area.
  • Balanced all rebates and other miscellaneous charges.Answered department telephone calls within three rings, using correct salutations and telephone etiquette.Monitored room availability.
  • Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.
Home Health Aide, 09/2009 to 05/2010Home Instead Senior Care － Pigeon Forge, TN
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with healing and recovery after surgery.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized patients' living quarters.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Tended to patients with chronic illnesses.
  • Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Documented resident records on daily flow sheets.
  • Assisted with ADLs.
  • Provided patients and families with emotional support.
  • Exhibited compassionate care and communication with regard to issues of death and dying.
Education
Certified Nursing Assistant License :Nursing General,2010Walter State Community College － Sevierville, T N, United States

Nursing. Obtained a certified nursing assistant license.

High School Diploma:General education,2000West High School － Knoxville, TN, USGPA: GPA: 3.8

Graduated with honors.

Emphasis in English

Two Scholarships.

GPA: 3.8

Skills
  • Administrative/clerical
  • AP/AR
  • Attention to detail
  • Cold Calling
  • Strong interpersonal skills,
  • Running credit cards for payment from clients
  • Customer Service
  • Email
  • Faxing
  • Insurance billing
  • Invoicing
  • Marketing
  • Medical terminology
  • Scheduling sales meetings
  • Excel spreadsheets
  • Microsoft Excel
  • Microsoft Office
  • Outlook
  • PowerPoint
  • Microsoft Word
  • Professional
  • Health care
  • Payroll
  • Problem solver
  • Processing
  • Proofreading
  • Rapport
  • Receptionist
  • Reception
  • Sales Experience
  • Marketing
  • Statistics
  • Supervision
  • Team player
  • Multi-line phone
  • Telephone etiquette
  • Time management
  • Scheduling transportation
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Resume Overview

Companies Worked For:

  • At Work Personnel Services
  • Kanter & Associates P.A. C.P.A
  • WDS Marketing, Inc
  • Creekstone Inn
  • Home Instead Senior Care

School Attended

  • Walter State Community College
  • West High School

Job Titles Held:

  • Temp
  • Account Executive/Administrative Assistant
  • Administrative Assistant/Office Manager
  • Front Desk Clerk
  • Home Health Aide

Degrees

  • Certified Nursing Assistant License : Nursing General , 2010
    High School Diploma : General education , 2000

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