teller iii resume example with 5+ years of experience
Over 3 years of experience as a loan processor and loan officer assistant. Highly effective at coordinating documents and processes between departments, customers, government offices and title companies. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Hardworking team member offering professional and courteous customer service with high levels of integrity and accuracy. Addresses all questions and concerns with customer satisfaction in mind. Trustworthy and dependable and punctual.
- Over 18 years of Customer Service experience
- 5 years of service at Glacier Family of Banks
- Knowledge of Glacier and MWB products and services
- Great knowledge of banking compliance, policies and procedures
- Loan product expertise
- LaserPro
- Jack Henry experience
- MS Office
- Excellent time management skills
- Multitasking abilities
- Strong organizational skills
- Data verification
- Responsible, Self-motivated, Detail-oriented and Positive attitude
- Multilingual in English, Russian and Ukrainian
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Regularly exceeded monthly sales goals.
- Rapidly and efficiently prepared customers cash and change orders.
- Maintained friendly and professional customer interactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Continued education on current banking products and services
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted senior-level credit officers with complex loan applications.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Originated, reviewed and edited loan agreements to promote efficiency and accuracy.
- Developing and retaining customer relationships through active listening and profiling.
- Working with branch team to accomplish branch's daily tasks and quality goals with consistent handling of each issue to completion.
- Taking care of customers' assets and needs with speed and accuracy.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Interviewed, hired and trained new employees for warehouse position.
- Set overall vision and provided team leadership.
- Assisting in others areas as needed and performing other duties as seen needed.
- Maintaining and organizing adequate shipping and assembly supplies.
- Completing warehouse operational requirements by scheduling and assigning employees; following up on work results.
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Determined most cost-effective procedures and routes for shipments.
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Resume Overview
School Attended
- Rex Putnum High School
Job Titles Held:
- CSR III
- CSR, Senior Commercial Loan Processor/Assistant
- Shipping and Receiving Manager
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy