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Teller III Resume Example

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TELLER III
Professional Summary

Experienced versatile banking professional offering strong knowledge of banking products and services with superior attention to detail with high banking professionalism. Hardworking team member experienced in loan processing, commercial loan assisting, cash handling, an excellent understanding of banking operational policies and procedures, and great knowledge of banking compliance policies and procedures. Positive and upbeat with strong communication and problem-solving abilities. Offering professional and courteous customer service with high levels of integrity and accuracy. Addresses all questions and concerns with customer satisfaction in mind. Trustworthy and dependable and punctual.

Skills
  • Over 18 years of Customer Service experience
  • Over 4 years of service at Glacier Family of Banks
  • Knowledge of Glacier and MWB products and services
  • Great knowledge of banking compliance, policies and procedures
  • Loan product expertise
  • LaserPro
  • Jack Henry experience
  • MS Office
  • Excellent time management skills
  • Multitasking abilities
  • Strong organizational skills
  • Data verification
  • Responsible, Self-motivated, Detail-oriented and Positive attitude
  • Multilingual in English, Russian and Ukrainian
Work History
Teller III, 05/2020 to Current
Company Name – City, State
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Regularly exceeded monthly sales goals.
  • Rapidly and efficiently prepared customers cash and change orders.
  • Maintained friendly and professional customer interactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Continued education on current banking products and services
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
CSR, Senior Commercial Loan Processor/Assistant, 10/2016 to 03/2020
Company Name – City, State
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Assisted senior-level credit officers with complex loan applications.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Originated, reviewed and edited loan agreements to promote efficiency and accuracy.
  • Developing and retaining customer relationships through active listening and profiling.
  • Working with branch team to accomplish branch's daily tasks and quality goals with consistent handling of each issue to completion.
  • Taking care of customers' assets and needs with speed and accuracy.
  • Worked flexible hours; night, weekend, and holiday shifts.
Shipping and Receiving Manager/Warehouse Manager, 01/2015 to 05/2016
Company Name – City, State
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Interviewed, hired and trained new employees for warehouse position.
  • Set overall vision and provided team leadership.
  • Assisting in others areas as needed and performing other duties as seen needed.
  • Maintaining and organizing adequate shipping and assembly supplies.
  • Completing warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Determined most cost-effective procedures and routes for shipments.
Education
High School Diploma: 2004
Rex Putnum High School - City, State
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Resume Overview

School Attended

  • Rex Putnum High School

Job Titles Held:

  • Teller III
  • CSR, Senior Commercial Loan Processor/Assistant
  • Shipping and Receiving Manager/Warehouse Manager

Degrees

  • High School Diploma : 2004

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