Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving procurement issues and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to management, co-workers and vendors.
Accomplishments
I have co-property manged apartments for about eighteen years with my spouse.
I have had to be a diligent record keeper in my personal life and at work.
I have strived to be honest and fair to others in my business dealings.
I am a self-starter. I have accomplished and learned many tasks including many remodel projects and I am willing to continue to grow and learn.
Skills
Logistics Integrations
Schedule Management
Organizational Requirements Monitoring
Shipment Tracking
Detail-Oriented
Inventory Oversight
Work Planning and Prioritization
Verbal and Written Communication
Customer Service
Problem Solving
Warehouse Safety
Materials Monitoring
Relationship Building
Time Management
Work History
10/2005 to Current
StorekeeperSamaritan Health Services – Newport, OR,
Received product shipments and organized the Gadsby Warehouse.
Assisted fellow employees with researching, finding, or ordering parts through requisitioning or credit card purchasing.
Operated forklifts and hand trucks.
Resolving purchase order variances by following up with vendors on overdue purchase orders.
Used SAP to check and count all product inventories.
Used SAP to prepare purchase requisitions for replacement of stock.
Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Ordered goods from various vendors to maintain store merchandise levels.
Sorted and placed materials on racks and shelves according to predetermined sequences such as product code and size.
Tagged merchandise and neatly stocked on shelves and display areas.
Processed and documented all products with SAP to maintain up-to-date stock records and non inventory items or special order were documented on a spreadsheet and sent to the Maintenance Manager or engineer.
Documented shipping and receiving records to confirm receipt of orders.
Monitored merchandise on shelves and in storage using inventory control system.
Kept sales receipts and maintained accounting records.
Performed clerical and administrative tasks such as Accounts Payable and Payroll through SAP.
Ordered office supplies as needed.
Completed errands as needed including maintaining a C Store.
10/2005 to 10/2014
Customer Service ProfessionalPrudential – Jacksonville, FL,
Assisted call-in customers with questions and orders.
Resolved customer complaints and addressed emergency requests and needs.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
09/2003 to 10/2005
Case ManagerGallagher Bassett Nz Ltd – Alamo, TX,
Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Assisted personnel with assessments to identify student academic level and guide instruction.
Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
08/1993 to 05/2003
School Bus DriverSheldon Independent School District – Houston, TX,
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Transported passengers safely along prescribed routes according to tight schedules.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Maintained CDL driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Education
Expected in 05/1997
Associate of Science: Business Information Systems College of Eastern Utah - Price, UT GPA:
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