sr returns auditor resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Proven leadership in Information Management and Quality Assurance in various capacities. Adaptable and flexible in time sensitive work environments while being clear minded and self-learning with a practical approach to problem solving and implementation. Eager for career development in analytics/analysis.
Skills
Microsoft Office Suite
Education and Training
Southern Illinois University CarbondaleCarbondale, ILExpected in 12/2014 ā āBachelor of Arts:University Studies - GPA:
Concordia UniversityChicago, River Forest, ILExpected in 01/2005 ā āMaster of Business Administration:Project
Management - GPA:
Experience
Amazon Fulfillment Center - Sr. Returns Auditor City, STATE, 10/2021 - 05/2022
Utilize proprietary database to process and ensure quality of products for returns department.
Responsible for all escalation returns via Amazon platforms (SKUs, sizing, origin etc.)
Audited returned items that were flagged for additional observation and resolved discrepancies
Exceeded processing standards of 22 returns per hour with an average rate of 30 RPH.
The Resource Group - Vendor & Data Quality Coordinator City, STATE, 07/2021 - 09/2021
Worked with, developed and maintained contracted healthcare vendors to develop and oversee contract data with synchronization in support of The Resource Group contract management system
Organized, corrected, and batched data utilizing
VLOOKUP and other Excel functionalities in preparation for entry
Assisted in vendor Welcome Calls that provided contract expectations and FAQs for monthly, quarterly, or annual invoices
Processed 35+ data sets per week utilizing Microsoft
Excel macros
Extracted information out of clinical and/or non-clinical databases (Pilot, Tableau, Dino).
NIIT USA, Boeing Team - Learning Delivery Specialist-CONTRACT City, STATE, 01/2021 - 05/2021
Scheduled and enrolled for Boeing instructor/learners with in-house and outsourced learning management systems (My Learning, CXP Portal, Salesforce (CRM)
Provided daily scheduling reports for staff to ensure learners were enrolled in qualifying courses according to Boeing and Federal Aviation Administration (FAA)
Maintained Sharepoint security sensitive materials for staff visibility
Prepared and distributed training materials (rosters, manuals, hand-outs, and other instructional aids)
Managed training logistics (training room bookings, tools, user access) and shared detailed information to participants and instructors in advance.
Interfaced with internal and external
stakeholder/vendors.
Ordered, prepared, and shipped printing material, kits, supplies, and tools for training operations.
Enterprise Holdings - Sr. Information Management and Auditing Coordinato City, STATE, 02/2015 - 04/2020
Identified, executed, modified, and logged data for all jobs in the Request-IT & Dynamics 365 CRM.
Tested for entry of public/contractual rates, branch, and promotional details ensuring the data was accurately represented on internal systems and public domains.
Worked cross-functionally with stakeholders.
Delegated 300 - 400 tasks per month and tracked progress to ensure 3 - 5 day business turnaround.
Increased productivity by 50% with creation of
trainings and guides for colleagues and partners.
Provided monthly, or as needed, Powerpoint
presentations to Sr. Management, IT, and immediate teams regarding project progress, training, or team updates.
Facilitated 1:1/team meetings to improve performance, morale, and resolution documentation.
Managed and maintained team email inbox.
Utilized Odyssey, ECARS 2.0, GDS, and Account
Maintenance to ensure 100% accuracy rental details.
Researched and provided logistical support for global account holders according to business needs.
Created and maintained rates, products, policies, and contract IDs for corporate accounts and promotions.
Project leader for new team development (Information Management Franchise) within 3 weeks of initiation.
Provided expert guidance and solutions that affected agreements which increased team efficiency by 3%.
Accomplishments
2019-02 -
2020-04
Audit Coordinator
Enterprise Holdings, St
Louis, MO
Identified, executed, modified, and logged data for all
jobs in the Request-IT & Dynamics 365 CRM
Tested for entry of public/contractual rates, branch,
and promotional details ensuring the data was
accurately represented on internal systems and public
domains
Worked cross-functionally with stakeholders
Delegated 300 - 400 tasks per month and tracked
progress to ensure 3 - 5 day business turnaround
Increased productivity by 50% with creation of
trainings and guides for colleagues and partners
Provided monthly, or as needed, Powerpoint
presentations to Sr
Management, IT, and immediate
teams regarding project progress, training, or team
updates
Facilitated 1:1/team meetings to improve performance,
morale, and resolution documentation
Managed and maintained team email inbox
2015-02 -
2019-02
Senior Information Management Coordinator
Enterprise Holdings, St
Louis, MO
Utilized Odyssey, ECARS 2.0, GDS, and Account
Maintenance to ensure 100% accuracy rental details
Researched and provided logistical support for global
account holders according to business needs
Created and maintained rates, products, policies, and
contract IDs for corporate accounts and promotions
Project leader for new team development (Information
Management Franchise) within 3 weeks of initiation
Provided expert guidance and solutions that affected
agreements which increased team efficiency by 3%
Tableau
Average
2022-08-31
2022-05
The Business Intelligence Analyst Course 2022
State of Missouri Notary Public ā Commission #22750661
2022-06
2020-11
National Notary Association ā Notary Signing Agent
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Southern Illinois University Carbondale
Concordia University
Job Titles Held:
Sr. Returns Auditor
Vendor & Data Quality Coordinator
Learning Delivery Specialist-CONTRACT
Sr. Information Management and Auditing Coordinato