Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accomplished Quality Compliance Lead of site-wide learning programs, curricula design, and training metrics management. Passionate about implementing creative solutions to quality issues. Looking to move into a team leadership role to expand expertise in complex problem solving.

  • Advanced global learning management system administrator (SAP SuccessFactors).
  • Advanced instructional designer (MS PowerPoint 2016).
  • Proficient training metrics analyst (MS Power BI 2016).
  • Proficient web designer (MS SharePoint 2016).
  • Proficient implementor of written standards.
  • Skilled collaborator with cross functional teams.
  • Demonstrated knowledge of FDA regulations.
  • Continuous study of new technologies in pursuit of solutions to complex issues.
  • Strong verbal and written communicator.
  • Lean Sigma white belt certified.
  • Instructional designer (Articulate Studio).
  • Skilled project manager.
  • Subject Matter Expert (SME) for Level 1-4 Audits.
  • Skilled presenter for Tier 1 Quality Council.
  • Team leader and coach for 3 personnel.
Sr Data Compliance Lead / Learning Manager, 04/2015 to Current
GlaxoSmithKline (Biopharm Product Develop Supply)City, STATE,
  • Managed 3 indirect staff in administration of training program.
  • Created periodic performance metrics measuring status of on-time training completion across manufacturing site.
  • Demonstrated leadership by Implementing Power BI dashboards for improved visibility of training compliance across manufacturing site.
  • Effectively designed new curricula to support company re-organizations, and implementation of quality systems.
  • Led continuous improvement activities for site training program. This included problem solving techniques such as process mapping and cost-time management.
  • Analyzed training data in Power BI to identify trends and make recommendations of improved performance to senior management.
  • Created site Role-based Training Program, resulting in increased productivity and compliance for over 600 personnel.
  • Developed SharePoint information hub to support training and implementation of Veeva Vault document management system.
  • Developed user friendly SharePoint site for training requests and assistance, enabling technical support for Learning Management System (LMS) issues.
  • Developed new solution in Success Factors (SAP) for tracking leavers from organization. New process streamlined activities for over 100 managers.
  • Redesigned site annual review of training using Articulate Studio, resulting in simplification and improved GxP compliance.
Sr Document Compliance Specialist /LMS Administrator, 09/2008 to 04/2015
Glaxosmithkline (BPDS)City, STATE,
  • Blended organization's goals and objectives with learning initiatives to deliver high-quality training program for manufacturing site.
  • Developed training materials and SOPs to enable organization's effective use of LMS.
  • Coached and trained 25 training coordinators resulting in improved training support across organization.
  • Led manufacturing site of 200 personnel in conversion from paper-based to electronic training program.
  • Administrated GxP training content, and curricula utilizing LMS.
  • Devised high quality eLearning modules using Articulate Studio.
Document Compliance Specialist, 04/2003 to 10/2008
GlaxosmithklineCity, STATE,
  • Migrated 5000 procedures from paper to electronic document management system (EDM).
  • Managed project team of 2 contract staff to support EDM migration.
  • Led site-wide instructor-led training sessions on use of EDM.
  • Issued GMP documents (e.g. SOPs, methods, specifications, protocols/reports) through all stages of document life cycle within EDM.
  • Issued manufacturing batch records for Phase 1/2 clinical assets.
  • Redesigned process for issuance/reconciliation of controlled documents. Significantly improved traceability of GxP records in manufacturing areas.
  • Led site-wide upgrade to new electronic document management solution (CDMS).
Associate of Applied Science: Web Development And Design, Expected in 06/2023
Montgomery County Community College - Blue Bell, PA
  • Java - Programming Concepts (January 2020)
  • HTML - Web Design and Development (July 2020)
  • Agile Scrum - Applied Software Development (September 2020)
  • Photoshop - Visual Communication (September 2020)
  • UI / UX Design (January 2021)
  • Java - Object Oriented Programming (January 2021)
: Instructional Technology Management, Expected in
La Salle University - Philadelphia, PA
  • Web Design and Visual Literacy (September 2014)
  • Assessment of Learning Programs (January 2015)
Bachelor of Science: General Science, Expected in
Pennsylvania State University - University Park, PA

Minor: Biochemistry

  • Power BI Essentials (2019); LinkedIn Learning (April 2020)
  • Migrating from Classic to Modern SharePoint Sites; LinkedIn Learning (May 2020)
  • Project Management Experience; GSK (April 2017)
  • Regulatory Inspection Trends and Data Integrity; PDA (April 2016)
  • Mastering Deviations and CAPA Management; GSK (July 2015)
  • International Training Conference; ATD (May 2012)
  • Articulate Studio; Yukon Learning (July 2011)
  • Global Employee Recognition Award: Rapid implementation of new safety training in myLearning. Efforts enabled safe return of personnel to site during Covid-19 pandemic.
  • Science of Excellence Award: Defined electronic document data properties for migrating to new document management system (CDMS). Efforts allowed for knowledge-sharing within RD.

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School Attended

  • Montgomery County Community College
  • La Salle University
  • Pennsylvania State University

Job Titles Held:

  • Sr Data Compliance Lead / Learning Manager
  • Sr Document Compliance Specialist /LMS Administrator
  • Document Compliance Specialist


  • Associate of Applied Science
  • Bachelor of Science

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