sr compliance qa manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am relocating from California to Georgia in the next few weeks. It is hard to leave an enterprise that has been so loyal to me and that I have aligned with for so many years. I am looking for a new company in Georgia that my values align with that I can remain with for many years to come.

Knowledgeable Compliance Manager with documented success in developing policies, leading training programs, and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations. Always in tune with operations to create a working process and impactful trainings.

  • Regulatory examinations
  • System development
  • Audit Support
  • Document reviews
  • Food Safety Compliance
  • Quality controls
  • Conducting investigations
  • Process Management
  • Internal Audits
  • Risk analysis
  • Key Food Safety Performance Indicators
  • Compliance documentation
  • Team building
  • Leadership
  • Planning and Coordination
  • Decision Making
Work History
01/2019 to Current
Sr. Compliance & QA Manager Arthur J Gallagher & Co. Pittsburgh, PA,
  • Performs reviews of programs, procedures, practices, and processes to primarily assess their quality, effectiveness, and adherence to compliance procedures
  • In collaboration with Executive Leadership, the CQA coordinates all internal and external audit reviews and documentation preparation, written responses, and negotiations, and develops the annual Quality Assurance Review Plan after taking feedback from the Executive leadership team and operations
  • The CQA role is critical to managing risk and compliance procedures and is expected to provide executives with their assessment of the risks associated with Food and Beverage programs, products, and services
  • Oversees and, as necessary, performs various quality control reviews and monitoring in the area of Food and Beverage and compliance using industry standard and regulatory guidance sampling methods to ensure compliance efforts are maintained
  • Provides managerial oversight of QA section including the work performed by team members and related administrative tasks
  • Prepares detailed responses of findings and remediation
  • Ensures the work performed by the staff meets regulatory requirements, industry standards, practices or expectations set by the Executive Director relative to evaluating program quality and effectiveness as well as identifying areas for improvement and forecasting future program needs
  • Tracks and implements compliance for all relevant laws and regulations applicable to Food and Beverage
  • Performs review and evaluation work of programs in complex or sensitive cases, as needed
  • Monitors changes in law or regulations that require updates to policies and procedures
  • Plans, measures and analyzes data, monitors trends and evaluates process and service quality and service quality gaps.
01/2017 to 01/2019
Training Manager Hyatt Chesterfield, MO,
  • Developed 22 team members and members of management through planned leadership development training
  • Established strategic plan for regulatory, internal controls, employee engagement, and development: Employee engagement showed increase overall in engagement YOY including 18% increase in Employee Engagement Survey participation
  • Standardized processes in a fast pace, quickly changing environment, while ensuring team members of all levels receive impactful training and learning opportunities
  • Successfully opened 6 casual and full service restaurants by building training manuals, coordinating train the trainer sessions with leadership and executing interactive training modules with the team members
  • Served as the F&B Service Ambassador for all job titles and provides all Guest Service Training to team members
  • Created and implemented a formalized learning and training curriculum to increase efficiency, effectiveness, and productivity with an emphasis on exceptional customer service to include facilitation of learning via classes, workshops, hands-on coaching, mentoring, and coordination of peer training, including respective administrative duties
  • Conducted new team member orientation for all new Food & Beverage Department employee hires
  • This includes classroom training as well as following-up on a regularly planned schedule to answer team member questions and verify their job proficiency.
01/2016 to 01/2017
Assistant Food Beverage Manager Lodging Dynamics Denver, CO,
  • Directed and controlled efficient food service outlet operations and would oversee the training of non- exempt union and exempt employees
  • Directed overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment
  • Profit and loss co-responsibilities included forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements
  • Ensured monthly safety meetings were conducted and that recommendations were acted upon as appropriate
  • Maintained and instructed assigned personnel as to safety policies and procedures and followed up to ensure hazards were eliminated
  • Prepared and coordinated the periodical performance reviews of assigned personnel
  • Recommended changes including hiring, promotion, demotion and release of personnel; coordinates scheduling of annual performance reviews
  • Provided training and recognition to employees at all levels
  • Team member engagement was always a focus.
04/2014 to 01/2016
Food And Beverage Supervisor Yaamava Resort And Casino City, STATE,
  • Assisted with new and existing employee training
  • Communicated and gained the support of employees for management policies and goals (Cost reduction and safety)
  • Created a positive learning environment by delivering clear, specific, timely and respectful guidance, coaching and counseling
  • Effectively resolved complaints, grievances, and other matters involved in the day-to-day administration
  • Worked to achieve the objectives of company personnel programs and policies
  • Determined materials, equipment, and facilities needed
  • Ensured the cleanliness, organization & preparedness of immediate workspace & adjacent areas
  • Ensured safety and security standards are in place and followed
  • Floor responsibilities included meeting and maintaining all safety and health requirements according to applicable safety and health codes, and ensuring food is served in a healthy, safe and timely manner
  • Responsible for maintaining professional customer service standards
  • Delivered best service to all guests, and follows-up with team to ensure they are creating an inviting and memorable experience.
Expected in to to
: General Studies
Reedley College - Oakhurst, CA,
Expected in to to
: Business Management
Axia College - Online ,
OSHA 10 Hour - OSHA 10 Hour Training ServSafe Manager - ServSafe Food Protection Manager Instructor
Additional Information
  • Honors & Awards , Letter of Commendation - Yaamava' Resort & Casino at San Manuel Mar 2019 Exceptional service and guest recovery of a valued guest

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Resume Overview

School Attended

  • Reedley College
  • Axia College

Job Titles Held:

  • Sr. Compliance & QA Manager
  • Training Manager
  • Assistant Food Beverage Manager
  • Food And Beverage Supervisor


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