solution leader virtual resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated business professional with 16+ years of benefits administration with strong worth ethic, exceptional product knowledge, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experience
09/2015 to CurrentSolution Leader - VirtualBorgwarner Inc. | Seneca, SC,
Contribute to the overall definition of system requirements and work with internal clients to ensure scoping and requirements are defined to meet business needs.
Partner with business sponsors and domain leaders to understand project vision and direction, and shape solutions.
Plan and manage projects through the scoping and requirements gathering phases in coordination with project manager.
Conduct detailed scoping discussions with internal and external business partners; and create and maintain scope documents.
Elicit requirements from internal and external business partners that adhere to original project scope.
Lead requirements meetings, create requirements documentation, facilitate review meetings of these documents, and obtain approval.
Work with various groups (e.g., user interface designers, system analysts, legal) to refine project requirements and determine development alternatives.
Use domain knowledge and expertise to understand business sponsor's processes, gaps, and challenges and convert theknowledge into requirements to meet business objectives.
Develop relationships with clients (e.g., domain leadership, business sponsors, ongoing support and implementation services for client delivery, the user community, external vendors, etc.,) and cultivate those relationships to promote effective project definition and delivery.
Act as team resource throughout the life of a project to answer requirements questions, manage requirements changes, assess project quality and recommend ways to improve.
Participate and lead in design, development, and testing reviews to ensure the product delivery meets the business needs with high quality.
Work with development managers to identify risks, analyze defects, and identify root cause analysis on projects in order to take corrective actions and manage teams to high quality delivery.
Serve as the primary interface between business, development, and test teams; serve as the primary subject matter expert for technical teams.
Showcase and demo enhancements to business team.
Manage product backlog to ensure issues are closed and/or moved to the next phase in a timely manner.
05/2010 to 09/2015Benefits Service Manager - Virtual360Pi | Milwaukee, WI,
Provided managerial support and oversight for 100+ clients where I supported the client managers with engineering creative solutions to meet client needs.
Subject matter expert for application.
Identified audit trends and created unique solutions specific to clients’ objectives.
Developed and implemented certification of Client Managers.
Provided support to Domain Manager regarding financial and planning responsibilities.
Two-time recipient of the Best of the Best (BOB) Compliance Manager Award for excellent client service delivery and exceptional technical and project management abilities.
Recipient of Most Valuable Player Award for always exhibiting positive attitude, willing to lend a hand to colleagues in need, proactively sharing experiences and lessons learned, and supportive of leadership.
11/2008 to 05/2010Senior Account ManagerHRAdvance | City, STATE,
Successfully implemented and managed 60+ dependent verification projects and maintained 100% reference-ability.
Managed Fortune 500 companies of different sizes and industry including state and local government, healthcare, insurance, banking and energy just to name a few.
Provided exceptional project management and consultation to my clients.
Subject matter expertise, consulting and prevalent data helped clients make educated decisions.
HRAdvance was acquired by Hewitt Associates in May 2010.
03/2007 to 11/2008Client Services AnalystMercer | City, STATE,
Worked directly with team lead to implement benefits administration, monitor project schedules to ensure timelines and deliverables were met.
Performed data processing activities for ongoing client services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enhanced productivity and customer service levels for clients by anticipating needs and delivering outstanding support.
Education and Training
Expected in 12/200908/2007 to 12/2009 to Master of Science | Healthcare AdministrationThe University of Texas At Arlington, Arlington, TX, GPA: Status -
Expected in 05/200408/1999 to 05/2004 to Bachelor of Science | Management Information SystemsThe University of Texas At Arlington, Arlington, TXGPA: Status -
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