SEARCH

SMB Account Strategist Resume Example

Resume Score: 70%

Love this resume? Build Your Own Now
SMB ACCOUNT STRATEGIST
Skills
  • MS Office proficiency
  • Pre-screening candidates
  • Job fairs planning
  • Employee handbook development
  • New hire on-boarding
  • Training solutions development
  • POS systems knowledge
  • Merchandising
  • iOS Certified
  • Google Adwords and Analytics certified
  • Statistical reporting
  • Training programs development
  • Interviewing
  • Recruitment/staffing
  • Customer-oriented
  • Retail sales
Summary
A creative mind with a passion for people development, training and recruitment. Years of experience ranging from sales and retail management to team building and on-boarding of new talent. Interested in pursuing a career in University/Campus or Diversity Recruitment and Training.
Work History
SMB Account Strategist 06/2013 to Current
Google – Ann Arbor, MI
  •  Design and implement online marketing campaigns for SMB's
  • Plan and coordinate Google employee events on a quarterly basis and manage respective budgets
  • Uphold and communicate Google Policy guidelines and validate adherence issues or concerns
  • Google Adwords and Analytics certified
  • Support 10-15 advertisers daily with all operational and logistical concerns 
  • Act as a marketing consultant, providing top notch customer service and technical advice to advertisers
  • Provide SEO support and account strategy optimization tips on a global spectrum
  • Analyze online traffic data to forecast user behaviors/trends        
ASLP Associate 09/2011 to 05/2013
Apple Inc. – Rancho Cucamonga, CA
  • Hired employees and initiated the new hire paperwork process.
  • Developed and facilitated job recruitment fairs and seminars.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Analyze data to implement strategies/initiatives around metric based results including revenue forecast, traffic conversion, and loyalty attachment rates.
  • Manage and supervise a team of 150+ employees
  • Successfully maintained a 100% hiring rate and filled all open position requisites
  • Designed and implemented an inventory control and logistics strategy that led to a reduced turn around time and an increased inventory accuracy and shrinkage rating
  • Coach, mentor and develop team while promoting a culture of in the moment feedback
  • Designed and implemented a service attachment rate strategy that led to 150% to 200% increase in selected individuals
  • Coordinate and manage Apple's Quarterly meeting by overseeing all budgets, designing keynote presentation and employee recognition 
University Recruiting & Interview Trainer - Volunteer 09/2011 to 05/2013
University of Redlands – Redlands, CA
  • Mentored all Senior Business students on application and interviewing processes
  • Conducted mock/panel interviews with students in a seminar format and requested feedback on interview style 
  • Interviewed students and provided critical answer feedback
  • Provided interview training seminars for Seniors prior to graduation
  • Provided Resume building exercises and training seminars 
  • Acted as a University Alumni Liaison and point of contact for students interested in the technology and fashion industries
Sales & Management Intern 05/2010 to 08/2010
Nordstrom – Montclair, CA
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Followed merchandising guidelines to present visually appealing displays.
Development Manager 01/2009 to 05/2010
University of Redlands – Redlands, CA
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Managed a team of 10+ sales representatives.
  • Managed all metrics and analyzed data trends.
Education
Bachelor of Science: Business Administration 2011 University of Redlands - Redlands, CA Major GPA: 3.85
Clubs & Honors
  • Order of Omega Honor Society Member 2010-11
  • Inter Fraternity Council (IFC) Vice President of Public Relations 2010
  • Sigma Kappa Alpha President 2010
  • Presidential Scholarship for Academic Excellence 2009-11
  • FIE Social Justice Alumni Relations Chair
  • ASUR Executive Cabinet Greek Chair 2010
  • Club Advisory Board Member 2007-11
  • Judicial Council Member 2011
  • Dean's List for Academic Excellence 2008-11
Build Your Own Now

Resume Overview

Companies Worked For:

  • Google
  • Apple Inc.
  • University of Redlands
  • Nordstrom

School Attended

  • University of Redlands

Job Titles Held:

  • SMB Account Strategist
  • ASLP Associate
  • University Recruiting & Interview Trainer - Volunteer
  • Sales & Management Intern
  • Development Manager

Degrees

  • Bachelor of Science : Business Administration 2011

Advertisement

Similar Resumes

View All

Recruiter Lead

TEKsystems

New York, New York

Posted 312 days ago