SMB Account Strategist Resume Example Google

SMB ACCOUNT STRATEGIST

Skills

MS Office proficiency
Pre-screening candidates
Job fairs planning
Employee handbook development
New hire on-boarding
Training solutions development
POS systems knowledge
Merchandising

iOS Certified
Google Adwords and Analytics certified
Statistical reporting
Training programs development
Interviewing
Recruitment/staffing
Customer-oriented
Retail sales

Summary

A creative mind with a passion for people development, training and recruitment. Years of experience ranging from sales and retail management to team building and on-boarding of new talent. Interested in pursuing a career in University/Campus or Diversity Recruitment and Training.

Work History

SMB Account Strategist 06/2013 to Current
Google – Ann Arbor, MI

Design and implement online marketing campaigns for SMB's
Plan and coordinate Google employee events on a quarterly basis and manage respective budgets
Uphold and communicate Google Policy guidelines and validate adherence issues or concerns
Google Adwords and Analytics certified
Support 10-15 advertisers daily with all operational and logistical concerns
Act as a marketing consultant, providing top notch customer service and technical advice to advertisers
Provide SEO support and account strategy optimization tips on a global spectrum
Analyze online traffic data to forecast user behaviors/trends

ASLP Associate 09/2011 to 05/2013
Apple Inc. – Rancho Cucamonga, CA

Hired employees and initiated the new hire paperwork process.
Developed and facilitated job recruitment fairs and seminars.
Organized new employee orientation schedules for all new hires.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Developed surveys to identify training needs based on projected production processes and changes.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Trained new hires to perform cross-training exercises with experienced workers.
Analyze data to implement strategies/initiatives around metric based results including revenue forecast, traffic conversion, and loyalty attachment rates.
Manage and supervise a team of 150+ employees
Successfully maintained a 100% hiring rate and filled all open position requisites
Designed and implemented an inventory control and logistics strategy that led to a reduced turn around time and an increased inventory accuracy and shrinkage rating
Coach, mentor and develop team while promoting a culture of in the moment feedback
Designed and implemented a service attachment rate strategy that led to 150% to 200% increase in selected individuals
Coordinate and manage Apple's Quarterly meeting by overseeing all budgets, designing keynote presentation and employee recognition

University Recruiting & Interview Trainer - Volunteer09/2011 to 05/2013
University of Redlands – Redlands, CA

Mentored all Senior Business students on application and interviewing processes
Conducted mock/panel interviews with students in a seminar format and requested feedback on interview style
Interviewed students and provided critical answer feedback
Provided interview training seminars for Seniors prior to graduation
Provided Resume building exercises and training seminars
Acted as a University Alumni Liaison and point of contact for students interested in the technology and fashion industries

Sales & Management Intern05/2010 to 08/2010
Nordstrom – Montclair, CA

Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.

Development Manager01/2009 to 05/2010
University of Redlands – Redlands, CA

Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Managed all exempt employee coaching, training and performance improvement actions.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Managed a team of 10+ sales representatives.
Managed all metrics and analyzed data trends.

Education

Bachelor of Science: Business Administration2011University of Redlands- Redlands, CAMajor GPA: 3.85

Clubs & Honors

Order of Omega Honor Society Member 2010-11
Inter Fraternity Council (IFC) Vice President of Public Relations 2010
Sigma Kappa Alpha President 2010
Presidential Scholarship for Academic Excellence 2009-11
FIE Social Justice Alumni Relations Chair
ASUR Executive Cabinet Greek Chair 2010
Club Advisory Board Member 2007-11
Judicial Council Member 2011
Dean's List for Academic Excellence 2008-11

Resume Overview

Companies Worked For:

Google
Apple Inc.
University of Redlands
Nordstrom

School Attended

University of Redlands

Job Titles Held:

SMB Account Strategist
ASLP Associate
University Recruiting & Interview Trainer - Volunteer
Sales & Management Intern
Development Manager

Degrees

Bachelor of Science : Business Administration 2011

SMB Account Strategist Resume Example

Resume Score: 70%

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