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smb account strategist resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Skills
  • MS Office proficiency
  • Pre-screening candidates
  • Job fairs planning
  • Employee handbook development
  • New hire on-boarding
  • Training solutions development
  • POS systems knowledge
  • Merchandising
  • iOS Certified
  • Google Adwords and Analytics certified
  • Statistical reporting
  • Training programs development
  • Interviewing
  • Recruitment/staffing
  • Customer-oriented
  • Retail sales
Summary
A creative mind with a passion for people development, training and recruitment. Years of experience ranging from sales and retail management to team building and on-boarding of new talent. Interested in pursuing a career in University/Campus or Diversity Recruitment and Training.
Work History
05/2013 to Current
SMB Account Strategist Enterprise Rent-A-Car Schaumburg, IL,
  •  Design and implement online marketing campaigns for SMB’s
  • Plan and coordinate Google employee events on a quarterly basis and manage respective budgets
  • Uphold and communicate Google Policy guidelines and validate adherence issues or concerns
  • Google Adwords and Analytics certified
  • Support 10-15 advertisers daily with all operational and logistical concerns 
  • Act as a marketing consultant, providing top notch customer service and technical advice to advertisers
  • Provide SEO support and account strategy optimization tips on a global spectrum
  • Analyze online traffic data to forecast user behaviors/trends        
08/2011 to 04/2013
ASLP Associate Electronic Arts Los Angeles, CA,
  • Hired employees and initiated the new hire paperwork process.
  • Developed and facilitated job recruitment fairs and seminars.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Analyze data to implement strategies/initiatives around metric based results including revenue forecast, traffic conversion, and loyalty attachment rates.
  • Manage and supervise a team of 150+ employees
  • Successfully maintained a 100% hiring rate and filled all open position requisites
  • Designed and implemented an inventory control and logistics strategy that led to a reduced turn around time and an increased inventory accuracy and shrinkage rating
  • Coach, mentor and develop team while promoting a culture of in the moment feedback
  • Designed and implemented a service attachment rate strategy that led to 150% to 200% increase in selected individuals
  • Coordinate and manage Apple’s Quarterly meeting by overseeing all budgets, designing keynote presentation and employee recognition 


08/2011 to 04/2013
University Recruiting & Interview Trainer - Volunteer University Of Redlands City, STATE,
  • Mentored all Senior Business students on application and interviewing processes
  • Conducted mock/panel interviews with students in a seminar format and requested feedback on interview style 
  • Interviewed students and provided critical answer feedback
  • Provided interview training seminars for Seniors prior to graduation
  • Provided Resume building exercises and training seminars 
  • Acted as a University Alumni Liaison and point of contact for students interested in the technology and fashion industries
04/2010 to 07/2010
Sales & Management Intern Nordstrom City, STATE,
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Followed merchandising guidelines to present visually appealing displays.
2009 to 04/2010
Development Manager University Of Redlands City, STATE,
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Managed a team of 10+ sales representatives.
  • Managed all metrics and analyzed data trends.
Education
Expected in 2011 to to
Bachelor of Science: Business Administration
University of Redlands - Redlands, CA
GPA:
Status - Major GPA: 3.85

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Resume Overview

School Attended

  • University of Redlands

Job Titles Held:

  • SMB Account Strategist
  • ASLP Associate
  • University Recruiting & Interview Trainer - Volunteer
  • Sales & Management Intern
  • Development Manager

Degrees

  • Bachelor of Science

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