smb account strategist resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
A creative mind with a passion for people development, training and recruitment. Years of experience ranging from sales and retail management to team building and on-boarding of new talent. Interested in pursuing a career in University/Campus or Diversity Recruitment and Training.
Skills
MS Office proficiency
Pre-screening candidates
Job fairs planning
Employee handbook development
New hire on-boarding
Training solutions development
POS systems knowledge
Merchandising
iOS Certified
Google Adwords and Analytics certified
Statistical reporting
Training programs development
Interviewing
Recruitment/staffing
Customer-oriented
Retail sales
Education
University of RedlandsRedlands, CAExpected in 2011Bachelor of Science:Business AdministrationGPA:StatusMajor GPA: 3.85
Work History
Enterprise Rent-A-CarSMB Account Strategist
Schaumburg, IL, 05/2013Current
 Design and implement online marketing campaigns for SMB’s
Plan and coordinate Google employee events on a quarterly basis and manage respective budgets
Uphold and communicate Google Policy guidelines and validate adherence issues or concerns
Google Adwords and Analytics certified
Support 10-15 advertisers daily with all operational and logistical concernsÂ
Act as a marketing consultant, providing top notch customer service and technical advice to advertisers
Provide SEO support and account strategy optimization tips on a global spectrum
Analyze online traffic data to forecast user behaviors/trends      Â
Electronic ArtsASLP Associate
Los Angeles, CA, 08/201104/2013
Hired employees and initiated the new hire paperwork process.
Developed and facilitated job recruitment fairs and seminars.
Organized new employee orientation schedules for all new hires.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Developed surveys to identify training needs based on projected production processes and changes.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Trained new hires to perform cross-training exercises with experienced workers.
Analyze data to implement strategies/initiatives around metric based results including revenue forecast, traffic conversion, and loyalty attachment rates.
Manage and supervise a team of 150+ employees
Successfully maintained a 100% hiring rate and filled all open position requisites
Designed and implemented an inventory control and logistics strategy that led to a reduced turn around time and an increased inventory accuracy and shrinkage rating
Coach, mentor and develop team while promoting a culture of in the moment feedback
Designed and implemented a service attachment rate strategy that led to 150% to 200% increase in selected individuals
Coordinate and manage Apple’s Quarterly meeting by overseeing all budgets, designing keynote presentation and employee recognitionÂ
University Of RedlandsUniversity Recruiting & Interview Trainer - Volunteer
City, STATE, 08/201104/2013
Mentored all Senior Business students on application and interviewing processes
Conducted mock/panel interviews with students in a seminar format and requested feedback on interview styleÂ
Interviewed students and provided critical answer feedback
Provided interview training seminars for Seniors prior to graduation
Provided Resume building exercises and training seminarsÂ
Acted as a University Alumni Liaison and point of contact for students interested in the technology and fashion industries
NordstromSales & Management Intern
City, STATE, 04/201007/2010
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Educated customers about the brand to incite excitement about the company’s mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.
University Of RedlandsDevelopment Manager
City, STATE, 200904/2010
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Managed all exempt employee coaching, training and performance improvement actions.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
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Resume Overview
School Attended
University of Redlands
Job Titles Held:
SMB Account Strategist
ASLP Associate
University Recruiting & Interview Trainer - Volunteer