Single Entry Point Case Manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Needs assessment
Case management
Treatment planning
Client needs assessments
Written and verbal communication
Program development
Organization, dedication, adaptability, time management
Proficiency in computer skills - Word, Outlook, Excel
Entrepreneurship, selling, buying, teaching
Interdisciplinary collaboration
Staff education and training
Interviewing skills
Work History
Single Entry Point Case Manager, 08/2017 - 12/2021 Bent County Public Health – City, STATE,
Developed and implemented individual face-to-face assessments for clients receiving HCBS Waiver services for Elderly, Blind, Disabled, and Community Mental Health Supports through Single Entry Point/DHS/Medicaid
Provided assistance, guidance, and advocated on clients’ behalf for resources and access to services
Involved in case management, care planning, and making referrals to other resources for Health First Colorado (Colorado's Medicaid Program) members with the following qualifying needs: elderly, blind and disabled, persons living with HIV/AIDS, mental health, brain injury, spinal cord injury, children with a life-limiting illness, and medically fragile children
Responsible for the collection and reporting of summary and individual-specific data including but not limited to information and referral services, program eligibility determination, financial eligibility determination, Support Planning, service authorization, critical incident reporting, monitoring of health and welfare, monitoring of services, resource development and fiscal accountability
Monitored intake, screening and referral, assessment/reassessment, development of Support Plans, ongoing case management, monitoring of individuals' health and welfare, documentation of contacts and case management activities in the Department-prescribed IMS, resource development, and case closure
Provided exceptional customer service to customers, increasing customer loyalty.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed purchasing, sales, marketing and customer account operations efficiently.
Led business planning, developed market strategy and established direct procurement of products from online vendors.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Generated and developed leads, using networking and social system to acquire new clients.
Promoted positive customer experience through day-to-day supervision and management of yarn shop.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Anger Management Instructor, 11/1998 - 06/2010 Colorado Department Of Corrections – City, STATE,
Created and developed a Cognitive Restructuring program for a select group of maximum security offenders
Created and presented a handbook Haunting of a Criminal at several educational conferences
Developed an Anger Management Cognitive Curriculum for Administrative Segregation inmates at maximum security penitentiary
Created curricula, instructions, documents and written tests for Anger Management Curriculum
Liaised between executives,, correctional officers, and offenders, facilitating smooth communication.
Monitored day-to-day activities of offenders enrolled in Anger Management, noting areas needing improvement and implementing plans for rectification.
Education
Ph.D.: Criminal Justice, Expected in - Walden University - Minneapolis, MN - Florida - Online University, GPA:
Attended 2007 to 2010 PhD not completed - retired from Colorado State Penitentiary
Master of Arts: English, Expected in 05/1997 - University of Northern Colorado - Greeley, CO GPA:
Bachelor of Science: Social Studies Teacher Education, Expected in 06/1976 - University of Northern Montana - Havre, MT, GPA:
During my tenure at this university, it was called Northern Montana College. It had not yet been incorporated into the University systems of Montana. It was strictly a teacher's college.
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