Single Entry Point Case Manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Needs assessment
  • Case management
  • Treatment planning
  • Client needs assessments
  • Written and verbal communication
  • Program development
  • Organization, dedication, adaptability, time management
  • Proficiency in computer skills - Word, Outlook, Excel
  • Entrepreneurship, selling, buying, teaching
  • Interdisciplinary collaboration
  • Staff education and training
  • Interviewing skills
Work History
Single Entry Point Case Manager, 08/2017 - 12/2021
Bent County Public Health City, STATE,
  • Developed and implemented individual face-to-face assessments for clients receiving HCBS Waiver services for Elderly, Blind, Disabled, and Community Mental Health Supports through Single Entry Point/DHS/Medicaid
  • Provided assistance, guidance, and advocated on clients’ behalf for resources and access to services
  • Involved in case management, care planning, and making referrals to other resources for Health First Colorado (Colorado's Medicaid Program) members with the following qualifying needs: elderly, blind and disabled, persons living with HIV/AIDS, mental health, brain injury, spinal cord injury, children with a life-limiting illness, and medically fragile children
  • Responsible for the collection and reporting of summary and individual-specific data including but not limited to information and referral services, program eligibility determination, financial eligibility determination, Support Planning, service authorization, critical incident reporting, monitoring of health and welfare, monitoring of services, resource development and fiscal accountability
  • Monitored intake, screening and referral, assessment/reassessment, development of Support Plans, ongoing case management, monitoring of individuals' health and welfare, documentation of contacts and case management activities in the Department-prescribed IMS, resource development, and case closure
Entrepreneur - Owned Yarn Shop, 10/2010 - 09/2012
Crewel & Unusual City, STATE,
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Led business planning, developed market strategy and established direct procurement of products from online vendors.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Generated and developed leads, using networking and social system to acquire new clients.
  • Promoted positive customer experience through day-to-day supervision and management of yarn shop.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
Anger Management Instructor, 11/1998 - 06/2010
Colorado Department Of Corrections City, STATE,
  • Created and developed a Cognitive Restructuring program for a select group of maximum security offenders
  • Created and presented a handbook Haunting of a Criminal at several educational conferences
  • Developed an Anger Management Cognitive Curriculum for Administrative Segregation inmates at maximum security penitentiary
  • Created curricula, instructions, documents and written tests for Anger Management Curriculum
  • Liaised between executives,, correctional officers, and offenders, facilitating smooth communication.
  • Monitored day-to-day activities of offenders enrolled in Anger Management, noting areas needing improvement and implementing plans for rectification.
Ph.D.: Criminal Justice, Expected in
Walden University - Minneapolis, MN - Florida - Online University,

Attended 2007 to 2010 PhD not completed - retired from Colorado State Penitentiary

Master of Arts: English, Expected in 05/1997
University of Northern Colorado - Greeley, CO
Bachelor of Science: Social Studies Teacher Education, Expected in 06/1976
University of Northern Montana - Havre, MT,

During my tenure at this university, it was called Northern Montana College. It had not yet been incorporated into the University systems of Montana. It was strictly a teacher's college.

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Resume Overview

School Attended

  • Walden University - Minneapolis, MN
  • University of Northern Colorado
  • University of Northern Montana

Job Titles Held:

  • Single Entry Point Case Manager
  • Entrepreneur - Owned Yarn Shop
  • Anger Management Instructor


  • Ph.D.
  • Master of Arts
  • Bachelor of Science

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