I am an energetic and motivated Shift Manager. I have been in the retail business well over 20 yrs. I practice excellent customer relations, sales and inventory control. I demonstrate skills in improving store operations, increasing top sales and reducing costs. I am a determined and reliable SFL with strong interpersonal skills and sales experience. I coach and encourage the staff toward advancement using an enthusiastic and supportive attitude.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Opening and closing procedures for daily operations.
Telephone communications with companies to coordinate service awards packages. Dealt with employees from other companies receiving their years of service awards. Time sensitive mailings for accurate and on time delivery.
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