Server/Waitress Resume Example Hollywood Diner

SERVER/WAITRESS

Summary

Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Energetic worker bringing 13 year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Skills

Dining customer service
Price memorization
Effective customer upselling
Buffet setup and takedown
Dish preparation
Menu knowledge

Liquor, wine and food service
Menu memorization
Safe food handling
Relationship management
Sales Techniques
Regulatory compliance

Experience

Server/WaitressOct 2019 to Dec 2019
Hollywood Diner － Woodbury Heights, NJ

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Server/WaitressDec 2015 to May 2016
Black Horse Diner － Mt. Ephraim, NJ

Greeted newly seated guests quickly and efficiently.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

TelemarketerFeb 2015 to Jun 2015
Duke Telemarketing － Woodbury, NJ

Contacted private individuals or businesses by telephone to solicit sales.
Made appointments with interested customers according to schedule availability.
Provided timely, courteous and knowledgeable responses to information requests.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Resolved customer complaints by escalating calls to the proper department.
Maintained and recorded customer information in database.
Performed clerical and administrative duties like taking messages and transferring calls.
Handled inbound telephone calls from interested customers.
Collaborated with management to resolve concerns and problem calls.
Helped new telemarketers learn best practices, communication strategies and performance standards.
Responded to questions with knowledgeable responses.
Set up new accounts and listed personal, demographic and payment information in system.

Server/WaitressJan 2008 to May 2015
Colonial Diner & Restaurant － Woodbury, NJ

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted newly seated guests quickly and efficiently.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Education and Training

Some College (No Degree), Medical AssistanceHarris School of Business - Cherry Hill － Cherry Hill, NJ

Some College (No Degree), Pre NursingRowan College At Gloucester County － Sewell, NJ

Resume Overview

Companies Worked For:

Hollywood Diner
Black Horse Diner
Duke Telemarketing
Colonial Diner & Restaurant

School Attended

Harris School of Business - Cherry Hill
Rowan College At Gloucester County

Job Titles Held:

Server/Waitress
Telemarketer

Degrees

Some College (No Degree) , Medical Assistance
Some College (No Degree) , Pre Nursing

Server/Waitress Resume Example

Resume Score: 80%

Resume Overview

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