Seasoned restaurant professional with over 10 years experience in customer communications looking to leverage efficient multitasking skills and dedicated work ethic to gain an entry level position with a renowned company.
Cognitive problem solver
Strong customer rapport
Adaptive to work environment
Efficient time management
Excel in communicating to individuals and small groups
Sound decision maker without constant direction
02/2015 to Current
Server/ Black ApronFirst Watch Cafe – Tucson, AZ
Methodically promote items on seasonal menus and current restaurant promotions.
Help customers navigate the menu to demonstrate menu knowledge.
Utilize vigilance while routinely supporting other areas of the restaurant.
Follow up with patrons to ensure complete satisfaction and use discretion to rationally resolving issues.
Consistently provide superb and professional customer service while gaining consistent recognition from peers
Efficiently relayed transactions to kitchen using several software systems.
Follow company steps and procedures for all transaction and document entry.
Assist in restaurant longevity by persistently drawing returning customers.
Serve as a supervisor for 18 servers, hosts and cashiers
Perform managerial duties such as filing end of the day invoices and executing the daily deposit drop.
08/2012 to 02/2015
Dining Room AttendantSenior Resource Group Senior Living – Tucson, AZ
Displayed enthusiasm and knowledge about the dining room menu and products.
Serve over 200 residents 3 daily meals.
Assist in the delivery of over 60 room-service deliveries daily.
Build positive relationships with residents to assure a pleasant and upbeat experience.
Increased revenue by monitoring residents' meal counts and ensure proper payment for services not included in rental agreement.
02/2011 to 04/2012
Front Officer ManagerMichael's Classics – Tucson, AZ
Helped reconcile office needs while minimizing overall operating costs.
Actively establish trusting client relationships while serving as the liaison between the customer and repair team.
Processed invoices, payment transactions and scheduled payments while organizing current balances on hand.
Promptly contacted clients with past due payments.
Associate of Science: Business AdministrationSouth Mountain Community College - Phoenix, AZ
Completed Course 2010
EMT Certification: Fire Science Phoenix College - Phoenix, AZ