, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Communicative sserver and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 2 years of experience serving up to 15 dinner guests at restaurant.
Skills
Excellence in Customer Service, Great Team worker, work great on very busy environment, efficient
Work History
12/2018 to 01/2020
Server BartenderLandry's – New York, NY,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept register accurate through correct billing, payment processing and cash management practices
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Monitored guests for intoxication and immediately reported concerns to management
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Prepared beverages and filled food orders for customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Served needs of more than [Number] customers in busy [Type] environment
Greeted and maintained relationships with regular customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Increased sales from $[Number] to $[Number] by upselling [Product] to customers
12/2009 to 12/2018
ServerHeritage Green Assisted Living – Mechanicsville, VA,
Kept register accurate through correct billing, payment processing and cash management practices
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Monitored guests for intoxication and immediately reported concerns to management
Restocked salad bar and buffet for lunch and dinner service
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Prepared beverages and filled food orders for customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Served needs of more than [Number] customers in busy [Type] environment
08/2005 to 11/2009
Server bartenderLandry's – Denver, CO,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept register accurate through correct billing, payment processing and cash management practices
Monitored guests for intoxication and immediately reported concerns to management
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Greeted and maintained relationships with regular customers
Prepared beverages and filled food orders for customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Checked identification to enforce age requirement for alcoholic beverages
Served needs of more than [Number] customers in busy [Type] environment
Education
Expected in 06/2020
H.S. Diploma: California High School - Whittier, CA GPA:
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