, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Communicative sserver and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 2 years of experience serving up to 15 dinner guests at restaurant.
Excellence in Customer Service, Great Team worker, work great on very busy environment, efficient | |
12/2018 to 01/2020 Server Bartender Landry's – New York, NY,
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept register accurate through correct billing, payment processing and cash management practices
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Monitored guests for intoxication and immediately reported concerns to management
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Prepared beverages and filled food orders for customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Served needs of more than [Number] customers in busy [Type] environment
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
- Greeted and maintained relationships with regular customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
- Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
- Increased sales from $[Number] to $[Number] by upselling [Product] to customers
12/2009 to 12/2018 Server Heritage Green Assisted Living – Mechanicsville, VA,
- Kept register accurate through correct billing, payment processing and cash management practices
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Monitored guests for intoxication and immediately reported concerns to management
- Restocked salad bar and buffet for lunch and dinner service
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Prepared beverages and filled food orders for customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Served needs of more than [Number] customers in busy [Type] environment
08/2005 to 11/2009 Server bartender Landry's – Denver, CO,
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Monitored guests for intoxication and immediately reported concerns to management
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Greeted and maintained relationships with regular customers
- Prepared beverages and filled food orders for customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Checked identification to enforce age requirement for alcoholic beverages
- Served needs of more than [Number] customers in busy [Type] environment
Expected in 06/2020 H.S. Diploma:
California High School - Whittier, CA
GPA:
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