Self motivated server and bartender of 8 years of experience, in bar and restaurant settings. Seeking a position where my multitasking skills combined with my friendly, positive and detailed oriented personality can be useful to be a part of a successful team. Strong communication skills able to built rapport quickly with peers and customers alike. Quickly adapting to any changes and a fast learner. Strong knowledge of our company, food, Specials, wine, beers and spirits. Along with successful up selling techniques and skills in pairing foods and drinks. Extremely capable of managing multiple tasks in a fast paced environment in a professional and courteous manner, making sure every guest is just as important. I am able to keep the crowd happy, comforting and smiling, having success and privilege to build a large following of dedicated regulars to also bring in new clientele, while maintaining an excellent work ethic and attending in outstanding customer service.
Multitasking while remaining professional, focused and courteous in fast paced movements.
Perfect menu presentation skills and knowledge, providing customers a holistic of the restaurant offerings leading to more sales.
Posses excellent conflict resolution skilled in the event of customer satisfaction, finding a solution or a better alternative
Fast learning skills
Energetic, positive, superb communication and people skills.
Master of sales techniques, forming high checks.
Point of sale (POS) system experience
Works collaboratively with other team members, maintaining professional working relationships, making teamwork a main priority for success in the food and beverage industry.
Bilingual Spanish and English
Server BartenderBongo Johnny's Patio bar and grille - Palm Springs 214 E Arenas Rd, 92262, CA03/2017 - Current
In charge of opening up the restaurant and bar every morning and preparing it for a successful day.
Managing in the Morning until the owner got there.
Fast paced environment ready to host, bus, run our own food, and make our own drinks including bar drinks.
Catered to many regulars that would come 3 to 5 days a week, and also tourist or locals trying out something new welcoming them to a delightful experience with food and service turning them into regulars making it their go to spot every time they visit Palm Springs.
Up selling our daily drink and lunch specials and pairing them with the perfect appetizer. promoting top shelf liquor.
Guiding the guest towards the menu finding something for everyone even if they where vegetarian, vegan, or had a gluten sensitivity. Having a wide knowledge of food allergies and sensitivities.
Maintaining positive and professional working relationships with team members, making teamwork a main priority and always assisting each other to succeed.
We have no host or busser or food runner, so my multitasking skills have only increased here, to never walk in or out of the kitchen without plates, to always walk around and let the guest know I'm at sight and ready for any assisting. Keeping busy, and finding tasks through busy and slow days.
Food and Beverage ServerAgua Caliente Casino Resort & Spa - Rancho Mirage 32-250 Bob Hope Dr, 92270, CA08/2010 - 05/2017
Started as bus boy, promoted to a food runner and expeditor before becoming a server wich took less than 5 months to accomplish gaining 7 years of serving experience.
Provides professional, friendly and engaging service with a positive attitude, smile, good communication, people skills and knowledge of our company and what it has to offer.
Skillfully promotes items in beverage lists and restaurant specials. Winning various wine and food contests one for seeking 540 glasses of wines in 3 months.
Significantly increased guests checks by up selling.
Guided guests through the menu, demonstrating thorough knowledge of the food, beverages and ingredients. Wine and liquor matching to go with the perfect meal.
Learned our new menus instantly and it's ingredients in less than 2 days were we constantly changed our food and drinks, quickly adapting with other changes in our company.
Received frequent customer compliments for going above and beyond normal duties, resulting to a following of dedicated regulars.
Resolved guest complaints quickly and efficiently, trained to always find a solution if not a better alternative.
Experience in a 4 diamond establishment, trained by a 5 diamond specialist to achieve a 5 diamond in wich the company currently achieved a Forbes reward.
Food and Beverage Server BanquetsPalm Springs Convention Center - Palm Springs 277 N Avenida Caballeros 92262, CA06/2010 - 08/2010
Served guests of various ethencities in different ceremonies at the banquet hall, or any other areas indoor and outdoor.
Set up and looked after the tables, it's settings and food counters arrangements as per the specifications, assisting in all areas of events.
Responsible for effectively assisting food and beverage service, carrying heavy food trays, serving food and beverages.
Attended to every training program arranged for the banquet staff by the event host and management, including knowledge of what we would serve for the day, it's infredients and background, and any other plans they had organized for us to be prepared with.
Stocked and maintained cleanliness of stations.
High School Diploma
: Palm Springs High School - Palm Springs 2401 E Baristo Rd 92262, CA2009