Outgoing server and bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Skilled at memorizing menu items and orders, upselling additional products and taking accurate food and drink orders. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Skills
Supervision
Communications
Relationship development
Customer service
Organization
Computer/POS
Cash Handling
Effective customer upselling
Menu memorization
Food safety understanding
High-volume dining
Liquor, wine and food service
Experience
Server/Bartender, 10/2012 - Current Landry's – Brentwood, TN,
Welcomed guests with a warm smile, ensured they got sat properly and kept a good repor with guests.
Recommended specials, guided guests thorugh menus, suggested entrees and drinks.
Made sure all guetes were properly served, drinks were being topped off and anticpated the needs of all guests.
Efficiently assited with opening and closing duties, inclduing restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Insured all patrons had proper identification and were of minimum age required for alcohol consumption.
Made sure dining area was cleaned properly between guests and helped keeps dishes, glassware and tables were all properly cleaned.
Prepared condiments, salads and completed all sidework for opening and closing shifts.
Made sure all food and drinks were brought to proper tables and partnered with team members to make sure entire restaurant was properly taken care of.
Bartended efficiently making all drinks for bar and tables.
First point of contact when behind the bar and helped managed when another manager was not in the building.
Handled cash and credit cards efficently, and issued table checks and collected payments from customers.
Continued to make sure guests were satisfied with meals and drinks and suggest additional items to increase sales.
Helped manage certain shifts, oversaw fellow employees when necessary and helped do end of night drops and next day money.
Made bank runs for deposits and payouts.
Kept positive relationships with guests and fellow coworkers alike.
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