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senior teller resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
A challenging career where banking experience, motivation and a commitment to excellence will be utilized and advanced Qualifications · Educate customers to deepen customer relationship with outstanding communication skills · Make each experience with customers a positive and a friendly banking experience · Determine customer needs to provide additional solutions to make their banking more efficient · Develop interpersonal/communicational skills having dealt with a diversity of professionals, clients, and staff members · Self-motivated; able to set effective priorities, achieve immediate and long-term goals/meet operational deadlines · Adapt easily to new concepts; adapted at handling multiple responsibilities · Function well independently and as a team member, respond best in a fast-paced, high pressure environment · Common sense, ability to take initiative, quality orientation, and ability to see a job through
Skills
CompJessicar literate-Familiar with Windows 95, 98, 2000, XP, Word, Excel, Lotus, operate fax, copy machine, calculator, multi-line phone system, type 65 CWPM
Work History
01/2010 to Present
Senior Teller First Financial Bankshares Decatur, TX,
  • Process transactions accurately and efficiently to build trust based on established policies and procedures.
  • Provide good relationships with customers referring the appropriate products and services.
  • Follow standards for professional customer treatment through courtesy and friendliness.
  • Provide basic teller services with a pleasant disposition.
  • Provide personal attention to the customers by name and sense of urgency for their needs by minimizing wait time.
  • Show the highest standards of ethical and professional conduct.
to
Tellers Operational Specialist , ,
  • Worked closely with Assistant Manager to improve banking center performance to enhance associate proficiency.
  • Showed customers and coached tellers to practice guest treatment behaviors.
  • Created stability with a well trained team and trained and assisted tellers on complex transactions and issues.
  • Worked in teller window based on banking center needs and processed transactions accurately/efficiently to build trust.
  • Trained and coached tellers on key accountabilities and tasks.
  • Upheld the highest standards of ethical and professional conduct.
  • Uncovered/created interest in products/ services to provide solutions for customers needs and trained tellers to do same.
01/2008 to 01/2009
Teller-Manager /Teller NA City, STATE,
  • Supervised and participated in daily operational functions of the branch teller area, while being responsible for superior quality service and adhering of corporate regulatory and audit guidelines.
  • Ensured timely and efficient completion of client transaction by branch teller staff, while acting as role model and service leader to branch personnel.
  • Proactively managed the daily sales/quality referral process of branch teller staff to include segmented clientele contact.
01/2003 to 01/2008
Assistant Branch Manager/Savings Loan Specialist Wachovia City, STATE,
  • Provided input to assist branch manager in completing employee performance appraisals.
  • Performed assigned duties within all major areas of the branch.
  • Participated in training, developing and communicating performance expectation to the branch staff.
  • Provided technical guidance in the handling of complex transaction in support of individual and branch sales goals.
  • Made sound decisions/exceptions in the interest of customer service, escalating issues for proper and timely resolution.
to
Customer Service Representative/Supervisor , ,
  • Established/serviced professional; clientele account.
  • Expedited investment in treasury bill, repurchase agreements, CD's and retirement accounts.
  • Supervised the vault area, audited tellers, provide customer service.
Languages
Bilingual-German and English Certificate Notary-Public
Education
Expected in 1981 to to
Associate Degree:
Merkur University - ,
GPA:
Status -

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Resume Overview

School Attended

  • Merkur University

Job Titles Held:

  • Senior Teller
  • Tellers Operational Specialist
  • Teller-Manager /Teller
  • Assistant Branch Manager/Savings Loan Specialist
  • Customer Service Representative/Supervisor

Degrees

  • Associate Degree

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