Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced regulatory Compliance professional with an understanding of Federal Consumer Protection Laws and Regulations with solid Project, Research & Analysis, Technology, and Operations background who consistently produced results by providing high quality support and leveraging relationships with stakeholders to support organizational programming.

Work History
03/2018 to Current Senior Compliance Program Manager Microsoft Corporation | Huntington Station, NY,
  • Assist with Data-Driven Compliance Initiatives by making reporting more robust by establishing project tracking and dashboard and identify potentials for improvement, and create data frames for state and license exams that will identify key fields and potentials for automation, develop and automate actionable reporting for key Compliance processes, and create and develop ad- hoc and production data pulls, reports, reviews, and summaries.
  • Responsible for managing policies and procedures to conform to relevant state, federal, and/or industry standards and requirements and coordinating efforts with appropriate Compliance officers to ensure implementation and ongoing compliance.
  • Manage regulatory Compliance licensing program by formulating submissions to regulators including filings required to demonstrate compliance with regulations, and external requests for information as well as lead a Compliance licensing team as they perform day-to-day activities, ensuring they understands the vision, has an open and inclusive environment at work, and feel valued.
  • Develop and provide training company-wide/ specific business function regarding relevant regulatory requirements and provide administration support on learning management system.
  • Coordinate efforts related to audits, reviews, and examinations including direct interaction with examiners and business partners for RFIs, potential findings, and corrective actions.
03/2017 to 03/2018 Information Security & Compliance Analyst Warnermedia | Seattle, WA,
  • Supported the company with filing the Money Transmitter Licenses for all 50 states as well as International licenses in the European Union.
  • Successfully completed PCI DSS v3.2 certification and SOC I Type 2 for both Domestic and International business entities, which included closing all gap findings.
  • Led GDPR Readiness Project across the enterprise by taking the steps necessary to be in compliance with the GDPR and answer employees questions on how to comply with the right to be forgotten and how to manage company’s sensitive data for different departments.
  • Facilitated and monitored company's Security education, training and awareness for all YapStone Users.
  • Conducted due diligence on high-end/ critical YapStone's vendors and perform risk assessment/ on-call reviews- inspect physical security, validate business continuity and disaster recovery plans, questions/answers regarding information security.
03/2016 to 11/2016 Business Analyst/ Product Owner Koch Industries, Inc. | Tacoma, WA,
  • Acted as a point of contact for all team members (technology, sales channel representatives and operations) on all the requirements and business related questions and developed and maintained strong relationships with them.
  • Produced and demonstrated detailed PowerPoint presentations bi-weekly to communicate application changes to business stakeholders as well as to illustrate what team has accomplished during the sprint as a result of the collaboration of ideas, to gain a common understanding, and to collect valuable feedback that can build better product.
  • Negotiated solutions with business stakeholders and team that align with the project objectives and provide the highest business value.
  • Gathered, analyzed, and documented business requirements across all stakeholder groups as well as communicated and explained those requirements to the internal project teams.
  • Scheduled, coordinated, and facilitated weekly meetings with business stakeholders' to review and approve new requirements and also with different channels on a need basis.
07/2015 to 02/2016 Vendor Management Specialist Navy Federal Credit Union | Swansboro, NC,
  • Coordinated the flow of digital files to vendors, maintained tracking sheets for invoice reconciliation, collaborated with national and international vendors regularly on invoice processing and maintenance, independently managed day to day workload, and documented productivity metrics on a period basis on Salesforce and Excel.
  • Managed budget expenses, anticipated and explained any variances to Operations and Accounting department as well as facilitated payment of invoices.
  • Directly participated in vendor oversight activities including sending books electronically weekly to four main vendors across the world and monitoring vendors' expectations and conducted user interviews.
  • Helped maintain Publisher book queue by updating source and editing metadata and responsible for removing duplicate books from bookshare online library.
  • Documented, controlled and managed the procedures for the day-to-day operations of the vendor relationship as well as requirements for various reports to be generated and migrated to Salesforce and Excel.
Expected in 05/2015 Master of Arts | Public Administration/Public Policy Analysis University of Texas, Arlington, TX GPA:
  • Awarded PLEN (Public Leadership Education Network) Full Scholarship Recipient.
  • Specialized in Budgeting, Qualitative Analysis, Data Analysis, Statistics, Evaluation, Research & Analysis, Ethics, Policy Analysis, Management & Leadership.
Expected in 05/2011 Bachelor of Arts | Not-For-Profit Management and Economics Salem College, Winston Salem, NC GPA:
  • Awarded Full-tuition Merit Scholarship (2007-2011).
  • Inducted to Omicron Delta Epsilon, Economics Honors Society.
  • Specialized coursework in Budgeting, Fundraising, Social Entrepreneurship, Organization planning, Labor Economics, Marketing, Money and Banking.
Expected in 07/2010 Summer Program | Business Management Wake Forest University, Winston Salem, NC GPA:
  • Full-tuition Merit Scholarship.
  • Program on business management fundamentals- The integrated curriculum involved study in accounting,finance, management, strategy, marketing, operations, business analytics, human resources, and entrepreneurship.
  • Data Analytics: Data Visualizations, Management Reporting
  • Exam management: Lead interactions with state and federal regulatory oversight bodies
  • Regulatory Analysis: Research and interpret laws and regulations to drive business strategy and risk mitigation
  • Training: Develop and deliver regulatory compliance training to enterprise and C- suite

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School Attended

  • University of Texas
  • Salem College
  • Wake Forest University

Job Titles Held:

  • Senior Compliance Program Manager
  • Information Security & Compliance Analyst
  • Business Analyst/ Product Owner
  • Vendor Management Specialist


  • Master of Arts
  • Bachelor of Arts
  • Summer Program

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