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senior communications supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous

improvement of policies, procedures and disaster response.

Resourceful and proactive Communications Supervisor skilled at hiring, training and motivating personnel to meet demanding requirements. Offering [Number] years of progressive experience in [Industry] and proficient in [Software]. Well-organized and detail-oriented Communications professional with solid understanding of technology and operational requirements to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs. Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response.

Skills
  • Emergency communication management
  • Quality control standards
  • Project Management
  • Schedule preparation
  • Disaster response coordination
  • [Software] competency
  • Accident / Incident Reports
  • On-Time Delivery
  • Data Analysis / Trend Assessment
  • Operations support
  • Systems Analysis
  • Scheduling
  • Computer skills
  • Teambuilding
Work History
Senior Communications Supervisor, 04/2019 to Current
Georgia PortsBrunswick, GA,
  • Directed and monitored [Job Title]s and [Job Title]s for compliance with communication, quality and performance standards.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Prepared teams to manage communications during disasters like [Type]s, [Type]s and [Type]s.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Executed [Type] and [Type] programs to bolster safety and create working environment maximizing employee involvement, morale and engagement.
  • Managed and updated database detailing important information such as [Type] and [Type] using [Software].
  • Received and processed stock into inventory management system.
  • Collaborated with [department or management] to achieve [result].
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Police Communications Officer, 11/1998 to 04/2019
City Of RacineRacine, WI,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
  • Developed and maintained courteous and effective working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved [type] through consistent hard work and dedication to [project or department or task or customer].
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used [Software] to track and maintain case incident numbers and logs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Community Service Officer, 11/1996 to 12/1998
AmountLos Angeles, CA,
  • Prepared accurate and thorough reports for [Job title]s, including burglary and theft reports.
  • Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
  • Responded to and processed found property calls, logging details and filing required reports with [Job title] for further action.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Developed and maintained courteous and effective working relationships.
Executive Assistant, 03/1992 to 05/1996
AT&T Global ServicesCity, STATE,
  • Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created expense reports, budgets and filing systems for [Type] and [Type] departments.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Processed travel expenses and reimbursements for [Number]-member executive team and senior management group.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Education
Minor: Public Administration, Expected in to Florida Atlantic University - Boca Raton, FL
GPA:
MBA: Management, Expected in 08/2016 to Florida Atlantic University - Boca Raton, FL
GPA:
  • Member of [Fraternity or Sorority Name]
Bachelor of Arts: Management Information Systems, Expected in 12/2004 to Florida Atlantic University - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • Florida Atlantic University
  • Florida Atlantic University
  • Florida Atlantic University

Job Titles Held:

  • Senior Communications Supervisor
  • Police Communications Officer
  • Community Service Officer
  • Executive Assistant

Degrees

  • Minor
  • MBA
  • Bachelor of Arts

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