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senior auto damage appraiser resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

A service-driven professional with 20+ years of work experience. Ambitious & eager. Motivated to drive productivity, profit, and efficiency goals through proactive and hands-on leadership. Offering several years of managerial & administrative experience. Personable and reliable desiring opportunity to utilize my leadership and communication skills in a busy environment.

Skills
  • Communication
  • Relationship building
  • Working collaboratively
  • Customer service
  • Computer skills
  • Organizational skills
  • Staff training and development
  • Orientating and training
  • Staff development
  • Issue resolution
  • Supervision and training
  • Schedule management
Experience
09/1999 to 10/2019
Senior Auto Damage Appraiser Farm Bureau Financial Services IA, State,
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Calculated damage and claim values with CCC.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Managed heavy workload of 50+ ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Determined salvage value for total-loss vehicles.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Appraised wide range of vans, light trucks and passenger cars.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
05/1997 to 08/1999
Senior Claims Representative Giant Eagle, Inc. Lewis Center, OH,
  • Provided updates to field personnel regarding ongoing claims.
  • Led investigations into significant mid- and high-exposure claim incidents.
  • Determined appropriate reserve levels in accordance with expected payouts.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
07/1995 to 04/1997
Assistant Manager Coastal Carolina University Conway, SC,
  • Planned and prepared workflow schedules, delegating tasks for 4-5 member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Completed inventory audits to identify losses and project demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
06/1991 to 06/1995
Administrative Specialist DISD School District City, STATE,
  • Answered and routed telephone calls and took messages.
  • Organized training, client meetings, team meetings and events.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed calendar of 3-4 senior managers daily.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and resolved issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
Education and Training
Expected in to to
Bachelor of Arts: Communications
Texas A&M University - Commerce - Commerce, TX
GPA:
Status -

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Resume Overview

School Attended

  • Texas A&M University - Commerce

Job Titles Held:

  • Senior Auto Damage Appraiser
  • Senior Claims Representative
  • Assistant Manager
  • Administrative Specialist

Degrees

  • Bachelor of Arts

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