A service-driven professional with 20+ years of work experience. Ambitious & eager. Motivated to drive productivity, profit, and efficiency goals through proactive and hands-on leadership. Offering several years of managerial & administrative experience. Personable and reliable desiring opportunity to utilize my leadership and communication skills in a busy environment.
Skills
Communication
Relationship building
Working collaboratively
Customer service
Computer skills
Organizational skills
Staff training and development
Orientating and training
Staff development
Issue resolution
Supervision and training
Schedule management
Experience
09/1999 to 10/2019
Senior Auto Damage AppraiserFarm Bureau Financial Services – IA, State,
Appraised wide range of vehicles, including vans, light trucks and passenger cars.
Used strong communication skills to negotiate final damage estimates and shop repair costs.
Calculated damage and claim values with CCC.
Documented vehicle damage and condition by taking meticulous notes and photographs.
Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Managed heavy workload of 50+ ongoing cases thanks to strong organizational, time management and collaboration skills.
Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Determined salvage value for total-loss vehicles.
Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Appraised wide range of vans, light trucks and passenger cars.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
05/1997 to 08/1999
Senior Claims RepresentativeGiant Eagle, Inc. – Lewis Center, OH,
Provided updates to field personnel regarding ongoing claims.
Led investigations into significant mid- and high-exposure claim incidents.
Determined appropriate reserve levels in accordance with expected payouts.
Served as subject matter expert for non-standard coverage questions, property damage and collision.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
07/1995 to 04/1997
Assistant ManagerCoastal Carolina University – Conway, SC,
Planned and prepared workflow schedules, delegating tasks for 4-5 member team.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Completed inventory audits to identify losses and project demand.
Oversaw team development according to industry service standards to further customer loyalty.
06/1991 to 06/1995
Administrative SpecialistDISD School District – City, STATE,
Answered and routed telephone calls and took messages.
Organized training, client meetings, team meetings and events.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Managed calendar of 3-4 senior managers daily.
Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
Coordinated employee recruitment, performance evaluation and termination activities.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Coordinated special meetings and events on behalf of executive leaders.
Liaised between employees and upper-level management and resolved issues.
Managed administrative processes and prepared key reports and documentation.
Liaised with IT and human resources teams to establish best practices for new employee onboarding.
Reorganized meeting spaces to maximize physical space without sacrificing comfort.
Education and Training
Expected in to to
Bachelor of Arts: Communications Texas A&M University - Commerce - Commerce, TX GPA: Status -
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