secretary ii resume example with 20+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
I feel that I would be a great asset to the department bring with me pre-cert and authorization experience. I am dedicated and skilled in organizing paperwork, managing insurance verifications, eligibility's and authorizations accuracy and efficiency. Diligent employee with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Self-motivated and self directed with proven track record of strong planning, problem solving and communication skills. Hardworking and offers familiarity with several insurance companies
Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of support. Detail-oriented worker dedicated to best-in-class organization, productivity.
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- Verified insurances, prepared and submitted authorization request as required by multiple companies to insure payment of services rendered.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Maintained organized filing system of paper and electronic documents.
- Documented and shared [Timeframe] meeting minutes.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Created and updated spreadsheets to track patient chart documents to ensure everything met CMS compliancy.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Assisted approximately twenty customers each hour with their questions and ordering replacement parts if needed.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
InsuranceScioto County Joint Vocational School - Lucasville, OH,
Minford High School - Minford, OH
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Resume Overview
School Attended
- InsuranceScioto County Joint Vocational School
- Minford High School
Job Titles Held:
- Secretary II
- Environmental Services Housekeeper
- Customer Service Representative
Degrees
- Certificate of Completion
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy